Salesforce's AI efforts have been 'disappointing': Analyst

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Salesforce (CRM) is preparing to announce its fiscal 2025 results on Wednesday. Expect investors to pay close attention to how the company is faring with its AI initiatives. RBC Capital Markets managing director of software equity research Rishi Jaluria joins Catalysts to discuss his reservations about the tech giant.

Jaluria believes Salesforce "should be a major beneficiary of generative AI" given its business model, operations, and capacity. However, he notes that the company's AI efforts have been "disappointing" thus far.

"I think they need to show us real innovation around AI," Jaluria told Yahoo Finance. "That they are actually investing aggressively to be AI-first. To treat AI not just as a feature that you're adding on but really fundamentally changing the way that salespeople work."

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This post was written by Angel Smith

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