In This Article:
Salesforce (CRM) is going full steam ahead with its AI agents, unveiling its Agentforce 2.0 on Tuesday, the latest in its "digital labor platform" for enterprise customers.
The software giant only launched Agentforce in September, but Salesforce CEO Marc Benioff announced the new plans at an investor and customer event in San Francisco. Some of the new features include creating marketing campaigns, joining calls to provide feedback on customer interactions, and helping pursue sales leads.
In an interview with Yahoo Finance Executive editor Brian Sozzi, Benioff says, "Agents are a $1 trillion TAM [total addressable market opportunity]." And the company is already capitalizing — Benioff says Salesforce has already closed one thousand paid deals for Agentforce.
"We are a company that is becoming agent first in every single customer interaction and it's going to dramatically change how we structure our company and how we are organized," Benioff explains, later adding: "You can see in our current quarter... we had record operating margins, record revenues, record cash flow — even for this year, we're going to do $12.9 billion cash flow according to the earnings we just gave... So that really speaks to our ability to deliver world-class artificial intelligence.
Watch the video above to hear more about Salesforce CEO Marc Benioff's outlook on the company's new Agentforce 2.0.
This post was written by Rachel Sherman.