Westpac admits to overcharging more than 24,000 customers in New Zealand
The Financial Markets Authority (FMA) said it brought civil proceedings against Westpac New Zealand in the High Court in Auckland, where it admitted that 24,621 customers failed to receive advertised benefits under certain packages, resulting in the bank overcharging NZ$6.35 million ($3.59 million). "Westpac's issues stemmed from deficiencies in its systems that meant the bank failed to deliver to them (customers) contractually agreed discounts," Margot Gatland, FMA's head of enforcement, said in a statement on the regulator's website.