Salesforce's Marc Benioff Has Been Pumping Up Agentforce. But the Company's Latest Numbers Tell a Different Story.
The danger is that overenthusiasm can set expectations high and, if the company falls short, that can make the stock vulnerable to a sell-off. Case in point: It's not uncommon for Salesforce (NYSE: CRM) CEO Marc Benioff to talk up Agentforce on TV, saying how great the company's artificial intelligence (AI) platform is, and how much better it is than Microsoft's Copilot. Benioff sees AI as being a big opportunity for Salesforce, which offers a customer relationship management platform to companies, helping them connect with customers, manage data, and advertise.