Project Management Institute shifts 88% of phone and email conversations to messaging with LivePerson AI
Project Management Institute (PMI), the world's leading authority in project management, has transformed its customer support model in collaboration with LivePerson (NASDAQ: LPSN), the enterprise leader in digital-first customer conversations. Powered by LivePerson's Conversational Cloud® platform, PMI's shift to AI, automation, and digital-first channels has enabled faster, more convenient support for millions of customers.