BOSTON, MA--(Marketwired - Jul 10, 2014) - Votacall announced today that TMC, a global, integrated media company, has named Votacall NetOps Cloud Command Center as a 2014 Cloud Computing Excellence Award winner.
The Cloud Computing Excellence Award, presented by Cloud Computing magazine, recognizes companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market.
"Being named a recipient of the 2014 Cloud Computing Excellence Award is an honor as it represents technical leadership and innovation in the competitive Cloud market," said Andy DeAngelis, Chief Operating Officer, Votacall. "Votacall NetOps Cloud Command Center is a Cloud solution design, provisioning, support and development platform that has increased efficiency, productivity while enhancing the Customer Experience within our fully managed Hosted VoIP business unit. In addition, Votacall NetOps Cloud Command Center opens our customer base up to a new world of functionality that can be developed and delivered to a specific end-user, company or to the entire Votacall customer base which further solidifies our commitment to the customer's investment protection through innovation and a seamless and simple upgrade delivery path. The Votacall NetOps Cloud Command Center is the foundation for the Votacall Customer Experience from the onboarding process to the ongoing solution management and it has been a game changer for our organization and customer base."
The Votacall NetOps Cloud Command Center was designed and is continuously modified and upgraded to create efficiencies within our onboarding and ongoing processes within our Hosted VoIP and Cloud Service business unit. The NetOps Cloud Command Center combines the functionality of many portals into one robust solution design, provisioning, support and development portal. Upon converting to the Votacall NetOps Cloud Command Center, our Project Management team has seen a decrease in solution design time by more than 80%, our onsite implementation time has decreased by 50% and our Cloud Analyst Support staff has seen an increase of 300% in daily support productivity. The virtual infrastructure also positions the Votacall Hosted VoIP solution as true investment protection from technology obsolescence as it provides a development sandbox and path to the Votacall customer base allowing our Cloud Analysts and Engineers to develop and seamlessly deliver upgrades to clients as part of our managed voice service. At Votacall we believe you must innovate to effectively communicate, the NetOps Cloud Command Center makes this phrase a reality for our entire customer base.