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Dubai and Tashkent, 04 March 2025: VEON Ltd. (Nasdaq: VEON), a global digital operator (“VEON” or the “Group”), today announces that Beeline Uzbekistan, its digital operator in Uzbekistan, will work with P.I. Works, a global leader in AI-driven network automation, to deploy customer experience management with predictive analytics. Through simulations of service performance based on system intelligence and machine learning insights, P.I. Works will enable Beeline Uzbekistan to further enhance service quality and proactively resolve network problems to improve customer satisfaction as reported through Net Promoter Scores (“NPS”).
The predictive analytics from P.I. Works make it possible to enhance customer satisfaction by anticipating network related issues and pro-actively solving them before customers even submit complaints. The rapid resolution of network issues is a key contributor to strengthening brand perception, improving customer loyalty and boosting NPS.
P.I. Works’ AI-driven approach uses geolocation information and network system data to recognize performance degradation with pinpoint accuracy of less than 100 meters. This will enable Beeline Uzbekistan to identify at-risk customers with hyper-local insights, enabling targeted corrective action before dissatisfaction turns into churn.
“Customer experience is of paramount importance to us, which is why we are developing, deploying and implementing the latest AI-powered insights and analytical tools to further enhance network performance,” said Andrey Pyatakhin, CEO of Beeline Uzbekistan. “Alongside our continued investment in digital infrastructure and services, Beeline Uzbekistan is focused on improving the customer experience and delivering exceptional service.”
Beeline Uzbekistan is committed to implementing the latest AI and machine learning technologies to improve the customer experience for its 8.2 million subscribers. Through consistent investment in network improvements and the implementation of AI-technologies, Beeline Uzbekistan has consistently championed its digital services offerings.
“This collaboration is a strong example of how mobile operators can leverage network AI and automation to enhance customer retention, maximize revenue, and strengthen brand loyalty,” said Başar Akpınar, CEO & Co-Founder of P.I. Works. “By taking a data-driven approach to network management, Beeline Uzbekistan is demonstrating how proactive service improvements can have a direct and measurable impact on customer satisfaction.”
In January 2025, Beeline Uzbekistan continued to develop its network infrastructure by upgrading over 222 base stations across the country bolstering the regions 4G/LTE capabilities. This initiative has led to a notable improvement in service quality, with Beeline planning to upgrade more than 404 base stations and launch more than 353 new sites during 2025 to supercharge digital experiences for its customers.