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UPS Lowers Amazon Volume; Hapag-Lloyd Sees Rise in Container Transport

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United Postal Service Inc. is slimming down to grow, while rising transport volumes and stable rates helped Hapag-Lloyd post a jump in earnings before interest, taxes, depreciation and amortization (EBITDA).

UPS

“The positive momentum we saw in the third quarter continued into the fourth quarter,” UPS CEO Carol B. Tomé told investors on a Thursday morning conference call.

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She said the company in 2024 grew its U.S. SMB (small and medium-sized business) penetration, with the business totaling 28.9 percent of U.S. volume, or up 30 basis points from 2023. Tomé attributed the firm’s Digital Access Program as a “big driver” of the increase.

She also said that the company continues to drive productivity through a revenue-quality lens. That resulted in the sale of its Coyote truckload brokerage business, and agreements to acquire Mexican logistics integrator Estafeta, as well as Frigo-Trans.

One concern involved its largest customer, Amazon, a business that she said in the future is projected to “drive diminishing returns.” Tomé said the e-commerce marketplace platform has been a customer for 30 years, and that “Amazon is our largest customer but it’s not our most profitable customer. Its margin is very dilutive to the U.S. Domestic business.” Because of that, UPS negotiated a significant reduction in volume, with the current agreement reducing Amazon’s volume with UPS by more than 50 percent by the back half of 2026.

“With this, we will rightsize out network and retail the volume that is nutritive for us and for our customer,” Tomé said. And effective Jan. 1, 2025, UPS will no longer use the U.S. Postal Service (USPS) for its SurePost product and will in-source the product instead. She explained that the USPS is changing its operating model, which could put the SurePost service at risk. The USPS was used for last-mile delivery.

UPS also has a new initiative dubbed “Efficiency Reimagined,” which takes a look at processes from peak hiring practices to processing payments, among other items. Tomé said the initiative “should drive approximately $1 billion in savings.” She added that all the changes are expected to give the company a U.S. Domestic operating margin of at least 12 percent by the fourth quarter of 2026. In the quarter ended, U.S. Domestic operating margin was over 10 percent.