CHICAGO, IL--(Marketwired - Apr 29, 2016) - Personality-based SaaS software pioneer Mattersight Corporation (NASDAQ: MATR) today announced that Chief Customer Officer Brian Study has been appointed to the Customer Success Advisory Board of the Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations.
"I've long admired TSIA's thought leadership around customer success, so this appointment is a true honor," said Study. "I look forward to connecting and collaborating with my fellow board members to identify new ways of improving the customer experience and enabling better results." Study joins executives from Adobe, Oracle and other leading tech and services companies currently serving on the board.
Mattersight's addition of the Chief Customer Officer role in 2015 was part of the tech innovator's redoubled commitment to ensuring its customers' ongoing success and realization of business value. In further support of that commitment, Mattersight recently incorporated TSIA's Level 4 outcome-based business model, as described in the book B4B, putting the customer success organization on point for precisely articulating and demonstrating the business value every single month.
"I'm thrilled to welcome Brian to TSIA's Customer Success Advisory Board," said Judith Platz, VP of Customer Success and Support Services research for TSIA. "With his impressive background, we are all sure to benefit from his wisdom and extensive experience in improving the customer experience."
Mattersight EVP of Sales Richard Dresden will be speaking on the subject of outcome-based models in his keynote speech at the TSIA's upcoming Technology Services World conference, which will take place May 2-4 in San Diego.
About Mattersight
Mattersight's mission is to help brands have better conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's stack of patented SaaS applications has influenced over one billion shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, Technology and Telco industries rely on Mattersight to drive customer retention, employee engagement and operating efficiency. An independent research study documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, visit www.mattersight.com.