SAN JUAN CAPISTRANO, CA and ABILENE, TX--(Marketwired - Aug 12, 2013) - TextPower, a leader in innovative text messaging software solutions, today announced that Milsoft Utility Solutions, Inc. has become the first TextPower Certified Integration Partner for its integration of the TextPower platform with its DisSPatch® Outage Management System (OMS), allowing consumers to text in outage notifications directly to the utility.
"We are extremely pleased to have Milsoft incorporate our texting platform into their systems to vastly improve the effectiveness of managing power outage situations with consumers," said Mark Nielsen, Executive Chairman and co-founder of TextPower. "The ability to give consumers immediate control of reporting or checking the status of outages significantly reduces the burden on a utility's operational staff while vastly improving the consumer experience and information flow."
Milsoft, based in Abilene, Texas, provides software solutions for the utility industry that enable electrical power customers with rapid information services regarding their utility via text messaging services through its Milsoft Communications (IVR) and DisSPatch OMS solutions. Milsoft has successfully leveraged TextPower's text messaging platform for utilities to reach their customers immediately, greatly improving customer service, and the two companies recently announced a new Milsoft IVR/OMS integration that delivers a seamless integrated voice response and outage management system incorporating two-way texting.
"Milsoft utility industry customers can now offer the additional capability for consumers to send a text saying their power is out, which simultaneously works with our OMS to automatically create an event. The integration provides real-time reporting control to the consumers as well as helping the utilities quickly identify customers who need assistance," explained Brian Carr, Vice President of Sales, Milsoft.
Milsoft OMS is used by more than 250 electric utilities to detect, evaluate and respond to customer service outages more quickly and effectively. Automated collection, organization, analysis and display of relevant data improves employee productivity and effectiveness, especially during severe system outage events.
"The TextPower SMS gateway makes real-time IVR possible and we're now taking it to a new level with two-way texting. Our utility customers are very excited about this technology and the communications breakthrough it provides," Carr said.
"The TextPower Certified Integration Partner program is an important step not only for our companies but for the utility industry and its customers, and we anticipate other leading integrators will join Milsoft in the movement towards improved communications," said Nielsen.