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Teleperformance: 2024 Annual Results

In This Article:

Growth acceleration in Q4 and 2024 targets achieved
Continued growth momentum in 2025 and sustained strong cash flow
Up to €100 million investment in AI partnerships

PARIS, February 27, 2025--(BUSINESS WIRE)--Regulatory News:

The Board of Directors of Teleperformance (TP) (Paris:TEP), a global leader in digital business services, met today and reviewed the consolidated and statutory financial statements for the 2024 fiscal year. The Group announces its annual results.

2024 targets achieved

  • Q4 2024 revenue: €2,684 million (+12%), with a +4.0% pro forma growth acceleration

  • Full-year 2024 revenue: €10,280 million (+23.2%), +2.6% pro forma

  • Increase in recurring EBITA margin to 15.0% vs. 14.9% in 2023

  • Record level of available net cash flow: €1,084 million

  • Dividend increase to €4.20 per share and completion of a €500 million share buyback program

  • Successful integration of Majorel in line with expectations

  • Strengthened governance to implement the Group's new growth strategy

Expected growth acceleration and new developments in 2025

  • Like-for-like growth between +3% and +5%1 with an increase of 0 to +10 bps in current EBITA margin

  • Continued strong generation of net free cash flow and deleveraging

  • Integration of ZP in Specialized Services

  • Launch of a new investment program in AI partnerships with a target of €100 million in 2025 to support growth and reinvent digital business services. TP signed a first partnership with Sanas on February 19, 2025.

  • Strengthening the Board with two new members² bringing expertise in AI and international experience

Thomas Mackenbrock, Deputy CEO of TP, stated: "We achieved our targets for 2024 and are well-positioned to accelerate our development in 2025. The Group demonstrated strong momentum with robust revenue growth in Q4, an increase in operating margin and a record cash flow generation exceeding €1 billion. We also made significant progress in the successful integration of Majorel as planned, while our recent acquisition of ZP – a leader in communication services for the deaf and hard-of-hearing community – adds significant value to our Specialized Services segment.

Through our comprehensive strategic plan, we will increase investments in advanced technologies and new strategic partnerships in AI up to €100 million in 2025. We will also expedite the development of cutting-edge solutions, harnessing the combined strengths of artificial intelligence and our employees’ emotional intelligence.

As we look ahead, strong demand in our strategic sectors and strengthening of our business development teams will continue to fuel the Group’s momentum. We are aiming for another year of profitable growth in 2025, guided by our unwavering commitment to innovation and excellence in meeting our clients’ evolving needs.