IT Europa recognizes Splashtop as the Vertical Application Solution of the Year, for an innovative project involving Internet of Things (IoT) Remote Support and Augmented Reality (AR) solutions.
CUPERTINO, Calif., May 24, 2022 (GLOBE NEWSWIRE) -- Today, Splashtop is celebrating its recent win at the IT Europa Channel Awards, for best Vertical Application Solution of the Year. The award recognizes Splashtop for its innovative customer application with Peter Pane restaurant group and Paniceus Systems, their IT service provider.
Paniceus Systems used Splashtop Enterprise and Augmented Reality solutions to advance their remote support capabilities, allowing them to dramatically cut travel time and costs associated with supporting 46 Peter Pane locations across Germany and Austria. The resulting improvements to efficiency enhanced the customer support experience and dramatically reduced device downtime by 50%, all while remaining GDPR compliant.
Splashtop’s award winning Remote Support with Augmented Reality solutions allow organizations to save costs and increase customer satisfaction by:
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Solving support tickets faster – Whether assisting an end user directly through Splashtop’s intuitive all-in-one support platform, or leveraging Splashtop AR to visually guide on-site personnel to resolution, IT can dramatically improve support metrics such as Average Handle Times (AHT) and First Time Fix Rates (FTFR).
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Reducing downtime for IoT devices – Gain unattended round-the-clock access to support IoT devices the moment it’s needed, including mobile computers, kiosks, digital signage, Point of Sale (POS) systems, and Electronic Logging Devices (ELD).
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Cutting on-site visits – Empower experienced remote technicians with an interactive AR tool for virtually guiding non-technical on-site personnel to resolve onsite technology issues faster.
“The IT Europa Channel Awards 2022 included a number of new categories once again to reflect how our sector is changing and it’s brilliant to see these gaining support year on year as vendors and partners choose to enter this awards process to gain sector recognition. We're thrilled to see Splashtop, among the many worthy winners,” said Michael O’Brien Managing Director – IT Europa.
Every year, IT Europa Channel Awards – formerly known as the European IT & Software Excellence Awards – recognizes leading solution providers, vendors, Managed Service Providers (MSPs), Value Added Resellers (VARs), Systems Integrators, and Distributors for their excellence in European channels.