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Fourth Quarter and Full-Year 2024 Results

The Company delivered a 17% year-over-year increase in SaaS revenue in the fourth quarter, driven by improvements in SaaS ARPU and Units Deployed. Over the same period, ARR increased to $54.4 million, up from $46.2 million as of the fourth quarter of 2023. Our fourth quarter SaaS revenue represented approximately 38% of the Company's total fourth quarter revenue in 2024, up from 19% of total fourth quarter revenue in 2023. SaaS ARPU for the quarter increased by 3%, to $5.68 from $5.50 in the fourth quarter of 2023, primarily due to improvements in pricing.

Total revenue for the quarter was $35.4 million, a 41% decrease from the same quarter in the prior year. This decline was driven by lower volumes in Units Shipped and New Units Deployed. Decreases largely resulted from the lack of success in our channel partner program. To address these challenges, we are implementing a comprehensive restructuring of our sales organization, which is now under the leadership of Chief Revenue Officer, Natalie Cariola, who joined SmartRent in September 2024. In January 2025, we strengthened our leadership with four key appointments across our Sales and Client Services teams. Total revenue for the full year was $174.9 million, a 26% decrease from the prior year. Hosted services revenue, which includes $13.6 million of SaaS revenue, was $18.8 million for the quarter, a 9.7% increase from $17.1 million from the same quarter in the prior year. For the full year, hosted services revenue was $73.2 million, a 14% increase from $64.2 million in the prior year. Hardware revenue was $10.4 million, a decrease of $26.1 million or 72% from the same quarter in the prior year. For the full year, hardware revenue was $82.8 million, a 40% decrease from $137.2 million in the prior year. For both the fourth quarter and full year, these declines are primarily attributable to the Company's shift away from driving revenue growth primarily through an over-reliance on hardware sales. Professional services revenue was $6.2 million, a decrease of $0.5 million, or 7% from the same quarter in the prior year. For the full year, professional services revenue was $18.8 million, a decrease of $16.7 million or 47% from the prior year. The decrease in hardware and professional services revenues were primarily driven by decreased volume of Units Shipped and New Units Deployed, respectively.

As of December 31, 2024, Units Deployed reached 809,497, a 12% increase with 89,806 more units compared to December 31, 2023, reflecting continued expansion of our installed base despite near-term sales challenges. The Company had 22,459 New Units Deployed during the quarter, a 39% decrease with 37,059 New Units Deployed in the same quarter in the prior year. Units Booked for the quarter was 20,641, a 51% decrease with 21,207 fewer units compared to the same quarter in the prior year. Total Bookings were $30.0 million, a 25% decrease from the same quarter in the prior year.

In the fourth quarter, total gross margin improved to 28.7% from 28.2%, from the same quarter in the prior year, primarily driven by changes to revenue mix, the benefit of cost management and overall operating efficiencies. Total gross margin for the full year improved to 34.5% from 20.9%, or approximately 1,360 basis points, from the prior year. The improvements were primarily driven by changes to cost management, improved operating efficiency, product mix, and the increase of SaaS Revenue, our highest-margin revenue stream, relative to total revenue.

SaaS gross margin remained roughly flat in the fourth quarter at 74.1% compared with 74.2% in the same quarter prior year. Total gross profit in the fourth quarter was $10.2 million compared with $17.0 million in the same quarter prior year. Hardware gross profit in the fourth quarter was $0.4 million, a decrease of $9.4 million, from $9.8 million from the same quarter in the prior year. Hardware gross profit for the full year was $24.0 million, which decreased by $4.4 million from the prior year, or 15.5%. Professional services gross loss in the fourth quarter narrowed to $(2.8) million from $(4.2) million in the same quarter of the previous year, primarily due to reduced volume in New Units Deployed. For the full year, professional services gross loss narrowed to $(12.4) million, compared with $(20.0) million in the prior year, an improvement of $7.7 million, or 38.3%. Hosted services gross profit increased to $12.5 million from $11.4 million in the same quarter in the prior year. For the full year, hosted services gross profit increased to $48.7 million from $41.1 million, for a total increase of 18.4% year over year.

In the fourth quarter of 2024, operating expenses were $23.1 million, a 1% increase from $22.8 million in the same quarter from the prior year. For the full year, operating expenses were $102.1 million, up 10% from $92.7 million in the prior year, primarily driven by expenses related to legal settlements, other legal matters, and severance charges. Net loss increased by $8.1 million in the fourth quarter to $(11.4) million, from $(3.3) million in the same quarter prior year. For the full-year 2024, net loss improved to $(33.6) million, a 3% decrease from $(34.6) million in the prior year. Adjusted EBITDA of $(7.4) million for the fourth quarter and $(9.9) million for the full year, decreased by $8.1 million and improved by $9.3 million year-over-year, respectively.

Under the Company’s authorized $50 million share repurchase program, SmartRent repurchased approximately 3.0 million shares at an aggregate cost of $5.1 million in the quarter, leaving approximately $21.6 million available for future repurchases. The Company ended the quarter with a cash balance of approximately $143 million.

"This quarter's results reflect the challenging but necessary transition as we pivot toward a more sustainable business model," said Daryl Stemm, Chief Financial Officer. "While overall performance fell short of expectations, we've completed key leadership changes in our sales organization and enhanced our Smart Operations software solution with new features announced in Q4, with more innovations in the pipeline. Although this has been a difficult quarter financially, we believe that we're positioning SmartRent for long-term success as a SaaS-company under Shane Paladin's leadership."

Financial and Operating Metrics

Conference Call Information

SmartRent is hosting a conference call today, March 5, 2025, at 11:30 a.m. ET to discuss its financial results. To join the call, please register on the Company’s investor relations website here. A copy of the fourth quarter 2024 earnings deck is available on the Investor Relations section of SmartRent’s website.

About SmartRent

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is a leading provider of smart communities solutions and smart operations solutions to the rental housing industry. SmartRent’s end-to-end ecosystem powers smarter living and working in rental housing by automating operations, protecting assets, reducing energy consumption and more. The Company’s differentiators - purpose-built software and hardware, and end-to-end implementation and support - create an exceptional experience, with 15 of the top 20 multifamily operators and millions of users leveraging SMRT solutions daily. For more information, please visit smartrent.com.

Forward-Looking Statements

This press release contains forward-looking statements which address the Company's expected future business and financial performance, areas of focus, including our operations, approach to operational and financial discipline, leadership transition, expected growth, strategy, performance, financial review, stock repurchase program and expected benefits from our stock repurchase program, and other future events and forward-looking statements. Forward-looking statements may contain words such as "goal," "target," "future," "estimate," "expect," "anticipate," "intend," "plan," "believe," "seek," "project," "may," "should," "will" or similar expressions. Examples of forward-looking statements include, among others, statements regarding the expected financial results, product portfolio enhancements, expansion plans and opportunities and earnings guidance related to financial and operational metrics. Forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from those currently anticipated. Some of the factors that could cause actual results to differ materially from those expressed or implied by the forward-looking statements include, among other things, our ability to: (1) accelerate adoption of our products and services; (2) anticipate the uncertainties inherent in the development of new business lines and business strategies; (3) manage risks associated with our third-party suppliers and manufacturers and partners for our products; (4) manage risks associated with adverse macroeconomic conditions, including inflation, slower growth or recession, barriers to trade, changes to fiscal and monetary policy, tighter credit, higher interest rates, high unemployment, and currency fluctuations; (5) attract, train, and retain effective officers, key employees and directors and manage risks associated with the leadership transition; (6) develop, design, manufacture, and sell products and services that are differentiated from those of competitors; (7) realize the benefits expected from our acquisitions; (8) acquire or make investments in other businesses, patents, technologies, products or services to grow the business; (9) successfully pursue, defend, resolve or anticipate the outcome of pending or future litigation matters; (10) comply with laws and regulations applicable to our business, including privacy regulations; (11) realize the benefits expected from our stock repurchase program; and (12) maintain key strategic relationships with partners and distributors. The forward-looking statements herein represent the judgment of the Company, as of the date of this release, and SmartRent disclaims any intent or obligation to update forward-looking statements. This press release should be read in conjunction with the information included in the Company's other press releases, reports and other filings with the SEC. Understanding the information contained in these filings is important in order to fully understand the Company's reported financial results and our business outlook for future periods.

Use of Non-GAAP Financial Measures

In addition to disclosing financial results that are determined in accordance with GAAP, SmartRent also discloses certain non-GAAP financial measures in this press release, including EBITDA and Adjusted EBITDA. These financial measures are not recognized measures under GAAP and should not be considered in isolation or as a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.

We define Adjusted EBITDA as EBITDA before the following items: non-recurring legal matters, stock-based compensation expense, non-employee warranty expense, non-recurring warranty provisions, impairment of investment in a non-affiliate, compensation expenses in connection with acquisitions, non-recurring expenses in connection with acquisitions, asset impairment, other acquisition expenses, and other expenses caused by non-recurring, or unusual, events that are not indicative of our ongoing business. We define EBITDA as net income or loss computed in accordance with GAAP before interest income/expense, income tax expense and depreciation and amortization.

EBITDA and Adjusted EBITDA may be determined or calculated differently by other companies. Reconciliations of these non-GAAP measures to the most directly comparable GAAP financial measures have been provided in the financial statement tables included in this press release, and investors are encouraged to review the reconciliations.

EBITDA and Adjusted EBITDA are not used as measures of SmartRent’s liquidity and should not be considered alternatives to net income or loss or any other measure of financial performance presented in accordance with GAAP.

SmartRent’s management uses EBITDA and Adjusted EBITDA in a number of ways to assess the Company’s financial and operating performance and believes that these measures provide useful information to investors regarding financial and business trends related to SmartRent’s results of operations. EBITDA and Adjusted EBITDA are also used to identify certain expenses and make decisions designed to help SmartRent meet its current financial goals and optimize its financial performance, while neutralizing the impact of expenses included in its operating results which could otherwise mask underlying trends in its business. SmartRent’s management believes that investors are provided with a more meaningful understanding of SmartRent’s ongoing operating performance when non-GAAP financial information is viewed with GAAP financial information.

Financial and Operating Metrics Defined

SmartRent regularly monitors several financial and operating metrics including the following which the Company believes are key measures of its growth, to evaluate its operating performance, identify trends affecting its business, formulate business plans, measure its progress, and make strategic decisions. These metrics may not provide accurate predictions of future GAAP financial results.

Units Deployed is defined as the aggregate number of Hub Devices that have been installed (including customer self-installations) and have an active subscription as of a stated measurement date.

New Units Deployed is defined as the aggregate number of Hub Devices that were installed (including customer self-installations) and resulted in a new active subscription during a stated measurement period.

Units Shipped is defined as the aggregate number of Hub Devices that have been shipped to customers during a stated measurement period.

Units Booked is defined as the aggregate number of Hub Device units subject to binding orders executed during a stated measurement period that will result in a New Unit Deployed. The Company utilizes the concept of Units Booked to measure estimated near-term resource demand and the resulting approximate range of post-delivery revenue that it will earn and record. Units Booked represent binding orders only.

Bookings represent the contract value of hardware, professional services, and the first year of ARR for binding orders executed during a stated measurement period, including renewals and upgrades.

Annual Recurring Revenue ("ARR") is defined as the annualized value of our SaaS revenue earned in the current quarter.

SaaS Revenue is defined as monthly subscription revenue from fees paid by customers for access to one or more of SmartRent's software applications, including access controls, asset monitoring and related services, and our Community WiFi solution.

Average Revenue per Unit ("ARPU") is used to assess the growth and health of the overall business and reflects our ability to acquire, retain, engage and monetize our customers, and thereby drive revenue. Each revenue stream ARPU is calculated as follows:

Hardware ARPU is total hardware revenue during a given period divided by the total Units Shipped during the same period.

Professional Services ARPU is total professional services revenue during a given period divided by the total New Units Deployed, excluding customer self-installations, during the same period.

SaaS ARPU is total SaaS Revenue during a given period divided by the average aggregate Units Deployed in the same period divided by the number of months in the period.

Units Booked SaaS ARPU is the first year ARR for binding orders with Units Booked executed during the stated measurement period divided by the total Units Booked in the same period divided by the number of months in the period.

Property Net Revenue Retention is defined as SaaS Revenue at the end of the current period related to properties which had SaaS revenue at the end of the same period in the prior year, divided by SaaS Revenue at the end of the same period in the prior year for those same properties. Property Net Revenue Retention includes additions to revenue from price increases on existing products, additions of new products at existing properties and transfers of ownership, offset by any reductions in revenue caused by cancellations or downgrades.

Customer Net Revenue Retention is defined as SaaS Revenue at the end of the current period related to customers which had SaaS Revenue at the end of the same period in the prior year, divided by SaaS Revenue at the end of the same period in the prior year for those same customers. A customer with SaaS Revenue is defined as an entity that has an active subscription during the stated period. Customer Net Revenue Retention includes additions to revenue from transfers of ownership, price increases on existing products and additions of new products at existing properties, offset by any reductions in revenue caused by cancellations or downgrades.

 

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Contacts

Investor Contact
Kelly Reisdorf
Head of Investor Relations
investors@smartrent.com

Media Contact
Amanda Chavez
Vice President, Marketing and Communications
media@smartrent.com