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‘Teams,’ ‘Smart Launch’ and ‘Triggers’ drive greater efficiency, cost savings and scalability for multifamily operators

SCOTTSDALE, Ariz., March 31, 2025--(BUSINESS WIRE)--SmartRent, Inc. (NYSE: SMRT) ("SmartRent" or the "Company"), the leading provider of smart communities solutions and smart operations solutions for the rental housing industry, today announced the rollout of its Teams, Smart Launch and Triggers features in its Work Management solution. These latest innovations — part of SmartRent’s $10 million investment to fuel innovation and customer success — uniquely position SmartRent to support the rental housing industry’s shift toward centralization, enhancing coordination and automating key workflows to streamline property management.

The Teams feature empowers organizations to assign work at the group level rather than to individuals, eliminating role-based constraints and allowing for greater operational flexibility across properties. This enables faster task completion, improved service consistency, better resource allocation and the capability to effectively manage more units without compromising service quality - key benefits as portfolios scale. Teams also enhances visibility into task assignments and statuses, ensuring that operations staff can coordinate more effectively while maintaining service quality.

Through Teams, centralized operations staff can take three approaches:

• Designate maintenance teams by property, enabling automated task oversight and assignment

• Adopt a podded approach where multiple, geographically-connected communities share a maintenance team, and individual team members are assigned to some or all communities

• Deploy one maintenance team for the entire organization, with individuals assigned to specific communities

SmartRent is also introducing Smart Launch, an AI-powered assistant designed to expedite workflow searches and simplify platform navigation in Work Management. By allowing users to search for tasks in natural language - such as typing "turn off notifications" instead of recalling the exact setting name - Smart Launch eliminates friction and accelerates platform proficiency. This intuitive approach reduces time spent on new associate onboarding and platform navigation, enhances user confidence, satisfaction and retention, and enables faster adoption across teams. Smart Launch also plays a key role in centralization, making it easier for teams to manage diverse property configurations and operational settings. By streamlining access to key workflows, Smart Launch improves efficiency across portfolios, enabling organizations to scale operations with greater agility while maintaining service quality.