Q4 2024 Royal Caribbean Cruises Ltd Earnings Call

In This Article:

Participants

Blake Vanier; VP, Investor Relations; Royal Caribbean Cruises Ltd

Jason Liberty; President, Chief Executive Officer, Director; Royal Caribbean Cruises Ltd

Naftali Holtz; Chief Financial Officer; Royal Caribbean Cruises Ltd

Brandt Montour; Analyst; Barclays

James Hardiman; Analyst; Citi Investment Research (US)

Steve Wieczynski; Analyst; Stifel Nicolaus and Company, Incorporated

Matthew Boss; Analyst; JPMorgan

Robin Farley; Analyst; UBS

Conor Cunningham; Analyst; Melius Research

Ben Chaiken; Analyst; Mizuho Securities USA

Vince Ciepiel; Analyst; Cleveland Research Company

Presentation

Operator

Good morning. My name is Regina, and I will be your conference operator today. At this time, I would like to welcome everyone to the Royal Caribbean Group fourth-quarter and full-year 2024 earnings conference call. (Operator Instructions)
I would now like to introduce Blake Vanier, Vice President of Investor Relations. Mr. Vanier, the floor is yours.

Blake Vanier

Good morning, everyone, and thank you for joining us today for our fourth-quarter 2024 earnings call. Joining me here in Miami are Jason Liberty, our Chief Executive Officer; Naftali Holtz, our Chief Financial Officer; and Michael Bayley, President and CEO of the Royal Caribbean Brand.
Before we get started, I would like to note that we will be making forward-looking statements during this call. These statements are based on management's current expectations and are subject to risks and uncertainties. A number of factors could cause actual results to differ materially from our current expectations. Please refer to our earnings release issued this morning, as well as our filings with the SEC, for a description of these factors. We do not undertake to update any forward-looking statements as circumstances change.
Also, we will be discussing certain non-GAAP financial measures, which are adjusted as defined, and a reconciliation of all non-GAAP items can be found on our investor website and in our earnings release. Unless we state otherwise, all metrics are on a constant currency-adjusted basis.
Jason will begin the call by providing a strategic overview and update on the business. Naftali will follow with a recap of our fourth quarter, the current booking environment, and our outlook for 2025. We will then open the call for your questions.
With that, I'm pleased to turn the call over to Jason.

Jason Liberty

Thank you, Blake, and good morning, everyone. I'm thrilled to discuss our exceptional fourth-quarter and full-year results, our outlook for 2025, and the many exciting things happening at the Royal Caribbean Group.
2024 was an incredible year for us, and the fourth quarter was no exception. We delivered a record 8.6 million memorable vacations at very high customer satisfaction scores, achieved an 11.6% net yield growth, generated more than $5 billion of operating cash flow, and returned the balance sheet to investment grade metrics. We achieved our trifecta of financial goals 18 months ahead of schedule, and at the same time, we expanded capital allocation, all while continuing to invest in the business to support our growth ambitions. We also met our double-digit carbon intensity reduction target a full year ahead of schedule. These strong financial results set the foundation for a very bright future, which is truly just beginning for us.
With our industry-leading global brands, the most innovative fleet and private destinations, and the best people, we remain focused on winning a greater share of the $2 trillion vacation market. Our plan to capitalize on this opportunity continues to be grounded in our proven formula for success: moderate capacity growth, moderate yield growth, and strong cost control. I want to thank the entire Royal Caribbean Group team for their passion, dedication, and commitment that enables us to deliver the best vacation experiences responsibly and to drive exceptional financial results.
Before getting into the details, I would like to take a moment to discuss an exciting new chapter in our mission to deliver the best vacation experiences. Celebrity River Cruises, which we announced this morning, will unlock exciting new opportunities for our guests, our business, and our shareholders. Beginning in 2027, Celebrity River Cruises will provide yet another opportunity for guests to explore even more destinations with our leading brands. We placed an initial order for 10 transformative ships, which will serve as the foundation for this new Edge Class-inspired product.
Our ambitions, however, go far beyond that. We see river cruising as an exciting growth opportunity that aligns with our strategy of turning the vacation of a lifetime into a lifetime of vacations, expanding our ecosystem of vacation offerings, and broadening our reach into adjacent lines of businesses.
River cruising is a sizable and attractive market that has experienced double-digit growth over the last decade, driven by increasing demand from both seasoned cruisers as well as new customers. It is a very fragmented market that presents an exciting opportunity for us to win substantial market share. It delivers attractive APDs that we can capture while deepening customer loyalty within our family of brands.
River cruising is a complimentary, high-margin, high-ROIC business that fits nicely within our portfolio. The smaller scale of river ships and shorter build timelines allow us for faster deployment and return profiles. Celebrity River Cruises is a natural extension of Celebrity's premium ocean offering and appeals to a similar demographic of discerning travelers who value immersive, destination-focused experiences. River cruises spend a disproportionate amount of their time and money on travel, including more spend on all types of cruises.
We have a remarkable opportunity. Approximately half of our guests have either already experienced or intend to take a River Cruise vacation and a majority of guests who would add an additional vacation to take a River Cruise. Furthermore, Celebrity's existing reputation for exceptional hospitality and unparalleled experiences will attract new demand from travelers who are curious about river cruising but who haven't yet taken that leap.
Just as we've set the standard of excellence in ocean cruising, we will continue to innovate and elevate in the river space. The quality and sophistication of our Edge Class ocean ships will bring cutting-edge design, sustainable technologies, and reimagined onboard and shore experiences that raises the bar for river cruising. This is an exciting time for the Celebrity brand as this news follows our recent agreement to order a sixth Edge Class ship set to be delivered to Celebrity Cruises in 2028. Edge 6, also known as Xcel 2, will be the sister ship to Celebrity Xcel, which is gearing up for its inaugural sailing later this year.
So now, let's talk about 2024 results and 2025 outlook. I am proud of what we have accomplished in 2024. We delivered double-digit yield growth and generated $0.5 billion more in revenue than we originally expected. Our strong performance was propelled by the flawless execution of our incredible team, which drove elevated demand across our brands.
We also continued our focus on driving durable margin expansion, resulting in 74% year-over-year adjusted EPS growth. We continue to invest in our future while strengthening the balance sheet, achieving our target of investment grade metrics, and reaching mid-teen ROIC. The year ended on a great note with revenue yields up 7.3% in the fourth quarter, earnings that were $0.20 better than our guidance, and a strong book position for 2025 from both a pricing and volume standpoint.
2024 was another year of remarkable innovation as we ushered in a new era of vacations with the launch of Icon of the Seas, Utopia of the Seas, and Silver Ray, while announcing and advancing several key private destinations that will further differentiate our leading portfolio of brands, including Perfect Day Mexico, Royal Beach Clubs in Paradise Island and Cozumel. We received exceptionally high guest satisfaction scores and attracted a record number of both new and loyal guests.
We continue to invest in our commercial and vacation experiences flywheel. In 2024, we expanded our capabilities across distribution channels to create a digital experience that connects the dots across all aspects of the consumer journey. Guests have been seamlessly planning and booking their dream vacations, reducing the amount of time to book a cruise by half. We launched over 300 new digital capabilities across channels in 2024, improving the overall experience and reducing friction points while increasing spend.
We also infused AI into the guest journey to provide a better, more efficient experience and more personalized service. For example, our new in-app chat saw a 35% increase in guest adoption that led to a 20% reduction in the customer service line on board. With 9 out of 10 guests indicating their intent to repeat, our new Loyalty Status Match program allows our guests to earn loyalty status across all three brands, fostering long-term relationships and rewarding loyal customers across our portfolio.
Turning to this year, momentum continues in 2025 with bookings accelerating since the last earnings call, resulting in the best five booking weeks in the company's history. Bookings have continued to outpace last year across all key products. Our book position is in line with prior years at higher APDs, allowing us to further optimize pricing and yield growth as we continue to build the book of business for 2025. As our bookings for 2025 have ramped up since the last earnings call, our APD premium from last year has widened, underlining our continued focus on optimizing yield growth.
Our commercial apparatus is firing on all cylinders, and all channels are delivering quality demand above 2024 levels. Our direct-to-consumer channels are performing extremely well. We added hundreds of new capabilities across our digital platforms last year as consumers' preference for digital engagement continues to grow. Our travel partners are also delivering meaningfully more bookings than last year at higher rates.
We continue to see particularly healthy demand from North America, where about 80% of our guests will be sourced for this year. Our brand's global appeal and nimble sourcing model allows us to attract the highest yielding guests by positioning our ships in multiple markets around the world. Our brands lead in their respective segments and are very successful at capturing quality demand across sectors and sourcing from new consumer bases.
As we think about seeing more demand for 2025 and beyond, we look to both macro trends and data points for millions of daily interactions with our customers.
We continue to see very positive sentiment from our customers, bolstered by strong labor market, high wages, surplus savings and elevated wealth levels.
At this same time, they continue to prioritize travel experiences.
American households are wealthier than ever with continued wage growth and low unemployment driving strong consumer spending.
We see positive sentiment from our customers in a macro environment that favors experiences over things as leisure and travel spend continues to grow.
Consumers plan to spend more on vacations and take more trips in the coming year.
And our gas over-index in their intent to spend more on leisure travel.
Consumers place significant value on visit to be multiple destinations.
And this is even more important to millennial and Gen Z consumers, something that cruising is uniquely positioned to deliver on crews.
Consideration is high.
The biggest gains among millennials and younger travelers crews remains an attractive value proposition and also leads and guest satisfaction compare to other vacation alternatives.
We are very well-positioned to benefit from these trends with our exceptional and leading portfolio of brands, innovated and differentiated ships, exciting and exclusive destination experiences and leading commercial NAI. driven capabilities.
2025 is shaping up to be another great year with 23% expected earnings growth and accelerated path towards robust cash flow generation.
In 2025, we expect to grow capacity by 5% through the introduction of star of the Seas and celebrity Accel as well as the full year benefit of Utopia disease and silver rate new ships on.
We elevate our vacation experience and draw new customers to our brand, but also provide yield tailwinds and enhance overall profitability.
We expect yields to grow 2.5% to 4.5%, driven by the performance of our entire fleet, new and existing ships, combined with our leading private destinations and strengthening commercial apparatus.
Strong rates and load factors, together with continued focus on margins and strategic capital allocation are expected to drive adjusted earnings per share $14.35 to $14.65, which includes $0.65 of FX and fuel rate headwinds compared to our last earnings call.
Our proven formula for success is working moderate capacity growth, moderate yield growth and strong cost control leads to enhanced margins, profitability and superior financial performance for decades.
The Royal Caribbean group has been redefining what a vacation experience can be.
It's clear that our success has been built on a foundation of differentiation, setting ourselves apart through innovation and excellence, we have led the way and delivering best in class ships that redesign possible.
As we look ahead, we continue to redefine vacations through the ambition expansion of our private destination portfolio.
The exciting entry into new lines of businesses like Celebrity Cruises and the development of industry leading digital and AI capabilities.
We relentlessly pursue an acute understanding of how today's families couples and individuals want to spend their valuable vacation time so that we can continue to develop the expanding ecosystem, vacation experiences that wildly exceeded our expectations.
Our goal is to create seamless personalized journeys across our portfolio of experiences from ship to private island to river cruises and beyond that, Inspire loyalty, deepen relationships and position us as the preferred choice for every kind of vacation.
This is not just the strategy I promise to redefine what travel means for our gas.
It's about meeting them where they are dreaming alongside them in turn vacation of a lifetime into a lifetime of vacations.
With this vision, we are poised to lead not just the cruise industry, but the broader world of travel into an exciting new era.
Through it all, we remain committed to our suite of future vision, sustaining the planet, energizing communities and accelerating innovation.
2024 was an exceptional year for our company, marked by many milestones that set the stage for an even brighter future for your continuously LED, what it means to deliver the best vacation experiences are inspiring ships and unparalleled private destination portfolio and globally trusted brands.
All propelled by the best people, Royal Caribbean group is redefining what people have come to expect from a vacation as we embark in 2025, we remain focused on winning an even greater share of the broader vacation market.
And we are just getting started with that.
I will turn it over to Naftali enough.