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Q4 2024 Quad/Graphics Inc Earnings Call

In This Article:

Participants

Katie Krebsbach; Investor Relations Manager; Quad/Graphics Inc

J.Joel Quadracci; Chairman of the Board, President, Chief Executive Officer; Quad/Graphics Inc

Anthony Staniak; Chief Financial Officer; Quad/Graphics Inc

Kevin Steinke; Analyst; Barrington Research Associates, Inc.

Barton Crockett; Analyst; Rosenblatt Securities Inc.

Presentation

Operator

Good morning, everyone and welcome to Quad's fourth-quarter and full-year 2024 conference call. (Operator Instructions)
A slide presentation accompanies today's webcast, and participants are invited to follow along, advancing the slides themselves. To access the webcast, follow the instructions posted in the earnings release. Alternatively, you can access the slide presentation on the Investors section of Quad's website under the Events and Presentations link.
After today's presentation, there will be an opportunity to ask questions. (Operator Instructions) Please also note today's event is being recorded.
At this time, I'd like to turn the floor over to Katie Krebsbach, Quad's Investor Relations Manager. Katie, please go ahead.

Katie Krebsbach

Thank you, operator and good morning, everyone.
With me today are Joel Quadracci, Quad's Chairman, President and Chief Executive Officer; and Tony Staniak, Quad's Chief Financial Officer. Joel will lead today's call for business update, and Tony will follow with a summary of Quad's fourth-quarter and full-year 2024 financial results followed by Q&A.
I would like to remind everyone that this call is being webcast and forward-looking statements are subject to safe harbor provisions as outlined in our quarterly news release and in today's slide presentation on Slide 2. Quad's financial results are prepared in accordance with generally accepted accounting principles. However, this presentation also contains non-GAAP financial measures including adjusted EBITDA, adjusted EBITDA margin, adjusted diluted earnings per share, free cash flow, net debt and debt leverage ratio.
We have included in the slide presentation reconciliations of these non-GAAP financial measures to GAAP financial measures. Finally, a replay of the call will be available on the Investors section of quad.com shortly after our call concludes today.
I will now hand over the call to Joel.

J.Joel Quadracci

Thank you, Katie and good morning, everyone. I'm pleased to share how we are continuing to build momentum as a marketing experience or MX company that solves complex marketing challenges for our clients.
Beginning on Slide 3. I'm proud of the strategic and financial progress we made in 2024 as we continue to advance on our revenue diversification strategy and return to net sales growth which we estimate will happen between 2027 and 2028. Our full year results reflect our disciplined operating performance including increased profitability margins and continued strong cash flow generation that we used to further reduce debt despite the expected decrease in net sales.
Specifically adjusted EBITDA margin increased by 48 basis points to 8.4% in 2024 compared to 7.9% in 2023. We also generated $56 million of free cash flow as well as $71 million of cash from asset sales to further strengthen our balance sheet, including reducing our net debt leverage to 1.6x.
Since January 1, 2020, we have decreased net debt by $684 million, representing a 66% reduction as part of our multiyear debt reduction strategy. In 2024, we also continued to return capital to shareholders through a quarterly dividend.
As announced last week, we increased our quarterly dividend by 50% to $0.075 per share or $0.30 per share on an annualized basis. We will also continue to be opportunistic in terms of future share repurchases.
Turning to Slide 4, we show our progress on our revenue diversification strategy into higher value, higher margin offerings. Between 2018 and 2024, integrated solutions and targeted print increased as a portion of total net sales, representing 65% of net sales in 2024 compared to 54% of net sales in 2018. Our integrated solutions include agency offerings through our Rise Media Agency and Betty Creative Agency, while targeted print comprises catalogs, direct marketing, packaging in store, signage and displays, and special interest publications.
By 2028, we expect integrated solutions and targeted print will represent 78% of total net sales, as we further diversify our revenue and clients into higher margin offerings. We will also continue to manage organic declines in large scale print, specifically retail inserts, magazines and directories. Finally, for international print, we expect continued growth in Latin America, especially in Mexico, which is a strategic extension of our US platform, partially offset by the expected early 2025 divestiture of our European operations.
As we shared at our November Investor Day with our revenue diversification strategy, we estimate in our mid-term outlook a return to net sales growth between 2027 and 2028, what we are calling the net sales inflection point. We also project that with the net sales shift to higher margin offerings combined with continued disciplined cost management, our 2028 adjusted EBITDA margin will be at least 100 basis points higher than the 8.4% adjusted EBITDA margin we achieved in 2024.
Turning to Slide 5, as a company founded on creating a better way, we continue to use every tool at our disposal to improve the marketer's experience. Our MX Solutions suite features a comprehensive range of marketing and print services that seamlessly integrate creative production and media solutions across online and offline channels supported by data-driven intelligence and state of the art technology. We tailor our solutions to each client's objectives with a results driven approach that is flexible, scalable and connected.
Not only are we able to remove friction from wherever it occurs in the marketing journey, we also optimize media and marketing performance through integration. Our approach improves outcomes for our clients as they move across all channels. It also sets a new industry standard. Unlike competitors who focus on the performance of individual channels and agency capabilities, very much a siloed approach. We ensure all parts work together seamlessly to maximize results.
On Slide 6, I'm proud to share how we are continuing to enhance our solutions through the power of our proprietary household based data stack. For the modern marketer, nothing matters more than audience data. It's core to doing business and we have built a superior data stack for smarter audience intelligence and activation across all media channels both online and offline. What makes our data stack different and we believe better is it's anchored in physical household centric data. This is a more accurate and resilient data source than digital alternatives like cookies or device IDs which can frequently change or become obsolete or may not even be attached to a real person.
Our data stack, which is built on transparency, trust and respect for privacy, represents 250 million consumers, or 97% of the adult US population. It's comprised of more than 3 billion data points that are revalidated weekly and embodies more than 20,000 attributes including demographic, transactional, attitudinal and behavioral characteristics.
Most significantly, it also includes proprietary identifiers related to consumer interest or as we like to call them, passions that help to drive deeper, more meaningful consumer engagement and improve business outcomes. These passions are unique to Quad and are linked to our mail stream data so we know exactly what is being requested in home and therefore of interest and value to the recipient. What's more, we can link household data with all media channels for even smarter audience intelligence, activation and integration.
We continue to invest in our data stack to ensure it meets our clients ever evolving needs and to maintain our competitive differentiation. Notably, our data stack features an open architecture meaning we can easily ingest supplemental data from clients and vendor partners and add new capabilities and functionality. For example, we just added transactional data for more than 1,000 brands which provides valuable insights on customer behaviors, trends and patterns.
We also have made investment to ensure our data stack is future focused and AI ready. As we shared at our November Investor Day, we have entered into a partnership with Google Cloud to leverage AI optimization capabilities in large language models. We intend to create new AI driven solutions that tap into our data stack and seamlessly connect it with clients creative and media assets to further enable personalization at scale. Our AI solutions will also include streamlined access to Quad's audience targeting capabilities. Through these efforts, we are creating multiple monetization opportunities such as a sales tool that acts as a point of entry for our entire MX Solutions suite, a self service tool for clients who are looking for audience intelligence and leveraging our capabilities with other agency partners.
When it comes to activating our data, we've been very purposeful to eliminate the hidden fees marketers often incur, including the tech tax typically paid to data onboarding platforms that connect, control and activate data.
In this way we are able to maximize our clients' dollars in working media. Our transparent approach is also channel agnostic meaning we activate our data in any media channel, online or offline based on what is best for achieving our clients business objectives. Not only are we able to help our clients expertly leverage and all addressable channels such as search, social, video, display, email, direct mail and catalogs, but we also have improved the addressability of traditional mass channels such as television, radio and out-of-home through precise geographic and other audience targeting capabilities. In 2025 and beyond, we will continue to invest in our data stack and related media capabilities to drive new revenue streams.
Turning to Slide 7, our powerful data capability is at the core of our MX Solutions suite and enabled by technology to help our clients connect the right message with the right audience at the right time, whether in the home, in store or online. Put simply, we connect brands and marketers with audiences in distinctive ways that drive engagement and results.
We recently launched At-Home Connect which modernizes the direct mail channel with an intelligent automated platform that connects online engagement and offline impact. Our platform makes it easy for marketers to create meaningful audience connections through a trigger based personalized direct mail that is informed by online consumer interactions or special life events, all with the scale, automation and efficiency of digital marketing. We built At-Home Connect to seamlessly interface with a wide range of client marketing automation platforms like Salesforce and HubSpot and manage everything from personalization to printing, mail sorting and in home delivery.
When used as part of an omnichannel campaign, our platform helps marketers drive consumers further along their purchasing journeys, converting abandoned online shopping carts into completed sales, winning back lapsed customers, encouraging the purchase of additional or upgraded items and more. Our solution also addresses digital fatigue. With consumers encountering upwards of 10,000 digital ads and 80 emails every day, it is increasingly difficult for marketers to cut through the media clutter and create meaningful audience connections.
At-Home Connect solves for this challenge. We are pleased by the strong interest we are already seeing among our clients for this innovation. While At-Home Connect sparks timely connections in the home, our In-Store Connect solution drives consumer engagement in brick and mortar stores where approximately 80% of all retail sales still happen.
Turning to Slide 8, In-Store Connect taps into the boom of retail media networks, or RMNs, which are heralded as the next big advertising channel. In fact, eMarketer predicts ad spend and omnichannel RMNs will grow to nearly $100 billion by 2028.
In-Store Connect is an important and growing subset of omnichannel RMNs and builds on our deep expertise with retailrs and consumer packaged goods companies. To remind you, In-Store Connect delivers engaging messages and promotions across the shopper journey, including the store aisle, the most critical moment in the purchasing experience. Over the past year, Quad has focused on building out a nationwide network of mid-market grocery clients, including the Save Mart companies, the largest private regional grocer on the west coast, which launched in 15 stores in Q3 of 2024 and intends to expand to additional stores this spring, and Oklahoma based Homeland Stores which launched in 15 stores in Q4 of 2024 and it's delivering promising initial results. In addition, we are currently in the process of onboarding our first Midwest-based grocer banner, bringing In-Store Connect to three of our targeted six markets within a year of launch. We look forward to building on the sales momentum already in place.
On Slide 9, we are pleased to provide an update on our brand design work for Titleist, the golf industry's leading performance brand. Titleist engaged Favorite Child, the brand design arm of Betty creative agency to redesign the packaging for its flagship Pro V1 and Pro V1x golf balls, which debuted in market last month. The bold new packaging features a singular tactile monoline inspired by the excellence and rigor that Titleist places into developing its golf balls. The monoline also translates nicely into the launch campaign as a tracing line for the ball's flight path. As part of the design process, we utilize Quad's proprietary Accelerated Marketing Insights platform to pre-market test creative messaging and packaging.
Our research included conducting consumer interviews and surveys to understand design preferences and analyzing shopper behavior in mock retail setting to validate the final design's effectiveness on store shelves. Feedback from a cross section of dedicated golfers was positive, with several noting that the packaging's refined design really set it apart from the busyness of other brands.
On Slide 10 we share a landmark win for our Rise media agency with Gallo's Spirit of Gallo, the fourth largest spirit supplier by volume in the United States. The company, which owns iconic brands such as High Noon, New Amsterdam and RumChata was searching for a strategic partner to advance brand awareness through media strategies tailored to local market's needs. Our data stack was foundational in securing this new work.
During the pitch process, we created a customized dashboard that identified targeted audiences at both a household and ZIP code level. We identified the best target audience based on a combination of demographic and transactional data as well as insights gleaned from consumer surveys. Our media plan featured the individual and collective strengths of three channels out-of-home, social and connected TV. This approach helped the client stand out among its competitors.
As a family run business, Spirit of Gallo seeks out vendors who reflect its company values. Quad's culture and long held value of do the right thing really resonates with the client as demonstrated by our commitment to radical media transparency and accountability. Spirit of Gallo knows that it's spend is being invested directly into working media and not in excess production and process fees. We are excited to be under a multi-year contract with this premier brand and look forward to sharing updates with you on future calls.
Turning to Slide 11, we share another example of Quad is leveraging our data stack to help clients make more informed impactful marketing decisions. G.O.A.T Foods is a fast growing direct-to-consumer company specializing in gourmet snack brands. Historically, the company relied on a mix of digital and broadcast media to drive engagement and sales on its e-commerce sites like licorice.com and chocolate.com. It approached Quad looking to understand how it might use print media to improve its customer acquisition and sales efforts.
Our expertise in audience intelligence coupled with print manufacturing and activation positioned us as G.O.A.T's ideal strategic partner. Leveraging the power of Quad's data capabilities, including our proprietary household based data and G.O.A.T's own first-party data, we determined the optimal mix of households and prospecting names to send the client's first ever holiday catalog in 2024. At our recommendation, the catalog featured Flowcodes, a privacy forward QR technology for instantly driving engagement, capturing data and delivering results. Our audience targeting capability in offline to online approach was extremely effective with the first two mailings delivering a 9.5x return on spend.
We are further bridging offline and online media channels for G.O.A.T Foods by sending targeted direct mail postcards to individuals who have shown purchasing interest online but have not yet completed a purchase. G.O.A.T is extremely pleased with our partnership and its initial catalog results. We look forward to applying findings from our most recent work to further enhance the client's omni-channel strategy in 2025.
Before I turn over the call to Tony, I would like to take a moment to thank our employees for their continued hard work and commitment to innovating for our clients. Through their efforts, we are simplifying the complexities of marketing and driving better business outcomes. In other words, we optimize media and marketing performance through our integrated approach. I am proud of our team and our futures at MX company.
With that, I will now turn the call over to Tony for the financial review.