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Q4 2024 Domino's Pizza Inc Earnings Call

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Presentation

Operator

Thank you for standing by and welcome to the Domino's Pizza fourth quarter 2024 earnings conference call. (Operator Instructions)
As a reminder, today's program is being recorded. And now, I'd like to introduce your host for today's program, Greg Levinchek, Vice President, Investor Relations. Please go ahead, sir.

Good morning, everyone. Thank you for joining us today for our fourth quarter and full year results conference call. Today's call will begin with our Chief Executive Officer, Russell Weiner, followed by our Chief Financial Officer, Sandeep Reddy. The call will conclude with a Q&A session.
The forward-looking statements in this morning's earnings release in 10-K, both of which are available on our IR website, also apply to our comments on the call today. Actual results or trends could differ materially from our forecasts. For more information, please refer to the risk factors discussed in our filings with the SEC. In addition, please refer to the 8-K earnings release to find disclosures and reconciliations of non-GAAP financial measures that may be referenced on today's call.
This morning's conference call is being webcast and is also being recorded for replay via our website. We want to do our best this morning to accommodate as many of your questions as time permits. As such, we encourage you to ask one question only. With that, I'd like to turn the call over to Russell.

Well, thank you, Greg. And good morning, everybody. I'd like to start with a look back at 2024, the first full year executing against our Hungry for MORE strategy.
When we introduced Hungry for MORE at our December 23 investor day, we knew consumer spending would be pressured in 2024. We believed the QSR brands that offered the strongest value would win. And we made the right call to focus on this as we've seen more market headwinds than anticipated at the time.
At Domino's, leaning into our strategic pillar of renowned value was key to our success last year. It helped drive market share gains in QSR Pizza of about 1% in the US, consistent with our average annual share growth in 2015, and proof that our Hungry for MORE plan is working.
As we look ahead to 2025, we believe the combination of pressured consumer spending and a value-driven QSR marketplace will continue. In these challenging times, the best measure of a company's success will be the market share gains it achieves. Domino's is well positioned to do just that because we have the right strategy in place.
We grew retail sales in the US by 5.3% in 2024. Importantly, and something that continues to be unique in the industry, we drove meaningful, positive order count growth. Order count growth has been the key to delivering best in class economics for our US franchisees. These strong economics continued to drive store growth, which was a tailwind to market share in 2024.
Orders grew on the strength of our revamped Domino's rewards program and our entrance into the aggregator channel with Uber. In addition, we continue to see significant same store sales growth in our carryout business, up over 6% for the year.
I want to illustrate how we drove these results through the lens of our Hungry for MORE strategy.
The M in Hungry for MORE stands for most delicious food. Domino's has the most delicious food in the industry, and in 2024, we demonstrated this through our two successful new product launches, New York Style Pizza and Mac and Cheese Pasta. These launches reflect the commitment we have to our innovation with intent approach. There is a clear purpose behind any product we bring to market.
We brought news to an existing non-pizza platform with Mac and Cheese, and we added a new pizza crust type for customers who prefer an offering we didn't have in our portfolio with New York Style. In 2025, we plan to continue to build on this momentum by launching at least 2 new products, which is our annual goal.
An important component of our strategy is how we showcase our food. We've enhanced this through the food photography and our creative and upgrades to our existing e-commerce platform where our team made meaningful changes in 2024. We've also completed the development of our new e-commerce platform in the US which we intend to roll out during 2025. The new site and app provide an improved user experience for our customers while highlighting the deliciousness of our food.
The O in Hungry for MORE stands for operational excellence. This is how we deliver on our promise to have the most delicious food by consistently driving a great experience with our product and service. In 2024, we rolled out our new service program called More Delicious Operations. This program was a series of three product training sprints focusing on dough management, how we build and make our products, and how we bake them. These product sprints work together with our Dom.OS technology to drive improvements in our delivery times. In fact, our average delivery times decreased by 2 minutes over the last 2 years.
Operational excellence also brings focus and innovation around making our sews easier to operate. This is an area where we've made significant strides. We've enhanced our Dom.OS operating system and have found ways to roll technology out across our system much more quickly than we have in the past.
We've now rolled out 1,600 DJ Dough stretching machines across the US, more than a 50% increase from where we were at the end of Q3. Demand continues to be high for this equipment because of the impact it's having on our product consistency and the speed to competency for new team members. I want to thank our franchisees and our operations team for their continued effort to achieve operational excellence. This is a point of pride and differentiation for dominance.
The R stands for renowned value. From tipping our delivery customers to launching more inflation and bringing back emergency pizza, we launched several brand building value initiatives that broke through the industry clutter in 2024. We will continue to drive renowned value in 2025 through national promotions, Domino's rewards, and by continuing to grow on aggregator platforms.
In 2025, Domino's will give customers what they are demanding from their QSR brands, more value. We have a strong slate of initiatives primed and ready to go. You can expect a similar cadence of boost weeks and value driving promotions as we believe it's going to be another challenging year ahead in the industry.
Domino's rewards program had a great first year and continues to bring members back for repeat purchases. We grew our overall active members significantly in 2024, finishing the year at 35.7 million users, up approximately 2.5 million versus 2023. Part of this growth was delivering more light users and carry out customers who were the primary target of the redesign. This strong base of users will allow us to engage more customers and drive frequency with targeted and personalized marketing efforts.
While providing value through our own channels is one part of our renowned value barbell strategy, tapping into the aggregator marketplace is the other. In 2024, we successfully entered the aggregator space with our partnership with Uber, achieving our goal of exiting the year at 3% of sales coming through this channel. And importantly, incrementality has continued to track as expected, and we remain focused on tailoring our offers and programming to optimize it further.
In 2025, we know that aggregators are a meaningful sales driving opportunity for us, and we have yet to join the largest aggregator platform in the US. We've extended our exclusivity arrangement with Uber until May 1. In the meantime, we've begun negotiations with additional aggregator partners and have the ability to begin piloting with other partners in a small number of stores.
It is our intention to further penetrate this channel in 2025 with a meaningful impact expected in the back half of the year. We believe that this channel represents an incremental sales opportunity of a billion dollars over time. The aggregator marketplace is the fastest growing segment within QSR Pizza, and we are just getting started.
Now, everything we do at Domino's Pizza is enhanced by our best in class franchisees. In 2024, we added almost 60 new franchisees to the system and have a pipeline of 120 future franchisees waiting for their opportunity. Every one of these new franchisees started as a Domino's team member, and they remain the secret sauce to our success.
In summary, we're laser focused on delivering against our Hungry for MORE goals in the US. With the plan we've developed, I believe we will deliver US game store sales gross of 3% or more annually, along with 175 net new stores. This would enable Domino's to continue to capture additional market share gains in 2025 and beyond.
Now, shifting to our international business. Domino's International showed strong improvement in the fourth quarter and has now delivered a remarkable 31 straight years of same store sales growth. We're pleased with how most of our franchisees internationally are navigating the contingent macroeconomic pressures and geopolitical issues across the globe. Our team continues to work with our international master franchisees to create momentum in their markets even in the face of these headwinds.
We know what works in today's challenging environment and its renowned value. As we noted on our last call, we're engaging with our master franchisees with a focus on 3 key areas. These areas are around consistent value messaging, maximizing orders from aggregators, and driving additional growth in carry out and dine in.
The good news is that we've begun to see some results through this focus. Canada ran an emergency pizza promotion in Q4, and that's been a strong traffic driver for them. In India, Jubilant has driven sales through increased delivery orders after eliminating their delivery fee. The UK and Canada have launched with Uber, and this has provided a tailwind to their sales. Lastly, Mexico saw a nice increase in their carryout business in 2024 as they provided a premium product in pan pizza at a compelling price point, driving consistent value for customers.
Our international business has so much potential, and by focusing on our Hungry for MORE strategies, we expect to create sales momentum that will produce the same kind of market share gains and net store growth we've achieved in the past.
In closing, I want to reinforce the same message I repeatedly share with our team. We have always been in the business of creating our own tailwinds and driving share growth. That has been and will continue to be how we draw best-in-class results and long term value creation for our franchisees and shareholders.
I'll now hand the call over to Sandeep.