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Q4 2024 Dine Brands Global Inc Earnings Call

In This Article:

Participants

Matt Lee; Senior Vice President, Finance and Investor Relations; Dine Brands Global Inc

John Peyton; Chief Executive Officer, Director; Dine Brands Global Inc

Vance Chang; Chief Financial Officer; Dine Brands Global Inc

Lawrence Kim; President - IHOP; Dine Brands Global Inc

Eric Gonzalez; Analyst; KeyBanc Capital Markets Inc.

Dennis Geiger; Analyst; UBS Equities

Pratik Patel; Analyst; Barclays

Nick Setyan; Analyst; Wedbush Securities Inc.

Brian Vaccaro; Analyst; Raymond James

Jake Bartlett; Analyst; Truist Securities

Todd Brooks; Analyst; The Benchmark Company LLC

Brian Mullan; Analyst; Piper Sandler Companies

Presentation

Operator

Good day, and thank you for standing by. Welcome to Dine Brands' fourth quarter and fiscal 2024 earnings conference call.(Operator Instructions) Please be advised that today's conference is being recorded.
I would now like to hand the conference over to your host today, Matt Lee, Senior Vice President, Finance and Investor Relations.

Matt Lee

Good morning, and welcome to Dine Brands Global's fourth quarter and fiscal 2024 conference call. This morning's call will include prepared remarks from John Peyton, CEO; and Vance Chang, CFO. Following those prepared remarks, Lawrence Kim, President of IHOP, will also be available along with John and Vance to address questions from the investor community during the Q&A portion of the call.
Please remember our Safe Harbor regarding forward-looking information. During the call, management will discuss information that is forward-looking and involves known and unknown risks, uncertainties, and other factors which may cause the actual results to be different than those expressed or implied.
Please evaluate the forward-looking information in the context of these factors, which are detailed in today's press release and 10-K filing. The forward-looking statements are as of today, and we assume no obligation to update or supplement these statements.
We will refer to certain non-GAAP financial measures which are described in our press release and available on Dine Brands' Investor Relations website. For calendar planning purposes, we are tentatively scheduled to release out Q1 2025 earnings before the market opens on May 7, 2025, and to host the conference call that morning to discuss the results.
With that, it is my pleasure to turn the call over to Dine Brands' CEO, John Peyton..

John Peyton

Good morning, everyone. Thanks for joining us today.
First, I want to express our sympathy and ongoing commitment to our team members and the community affected by the devastating fires in LA. We're proud to be a Pasadena-based company, and we will continue to support our community during this very difficult time.
And now, onto our remarks. Today, we will discuss our recent leadership changes, review Q4 and full year 2024 financial results, share key priorities for improving performance in 2025 and our expectations for the year ahead, and then Vance will discuss our financial results and 2025 guidance in greater detail.
In January, we announced that Tony Moralejo will step down as Applebee's President effective March 4. And for now, I will assume the role of Interim Applebee's President while continuing by my current capacity as CEO of Dine Brands.
I'm grateful to Tony for the passion and commitment he's brought to his work. And Tony and I both share a deep respect for the DNA of Applebee's, and we are all thankful for his contributions since he took on this role two years ago.
We've initiated a nationwide search for a new leader for Applebee's with proven expertise in brand stewardship, marketing, and restaurant operations. And in the meantime, Tony will serve as an advisor through June 4 to support the transition.
This change, together with new leadership in place at IHOP and Fuzzy's, as well as recent steps to rightsize our organization, is part of our broader strategic effort to capture the next-generation of loyal guests, unlock our growth potential, and drive improved performance.
Now looking at our financial performance. During fiscal 2024, Dine generated $106.4 million in adjusted free cash flow. And while other financial metrics were down year over year, the steady state of cash flow, which increased from $103.3 million last year, speaks to our financial stability and highlights the resilience of our platform through market cycles. This puts us in a strong position to make the necessary investments needed to drive improved performance and realize value.
For the full year, we generated $239.8 million of adjusted EBITDA, which was down from $256.4 million in 2023. In Q4, adjusted EBITDA was $50.1 million compared to $62.2 million in the same quarter last year. Our revenues were down 2.3% for the full year and decreased 0.7% in Q4, partially offset by an increase in company restaurant sales due to the take-back of 47 Applebee's restaurants in November which I'll expand on in a moment.
In terms of comp sales, IHOP had a full-year comp sales decline of 2% compared to comp sales growth of 3.5% in 2023. For the quarter, IHOP posted comp sales of negative 2.8%.
Applebee's comp sales were negative 4.2% for the full year compared to 2023's comp sales growth of 0.6%. In Q4, Applebee's reported a decline of 4.7% in comp sales.
In 2024, macro headwinds significantly impacted consumer spending. This especially affected guests with household incomes of less than $75,000, which represents approximately two-thirds of our guests. Our teams responded by introducing limited time offers and value-driven promotions to attract cost sensitive consumers.
Despite these efforts, market pressures continued in Q4. However, the strategic refinements we made in Q3 helped improved traffic slightly quarter over quarter. And while Dine's 2024 performance didn't meet our expectations, we're confident in our ability to achieve more.
As we look 2025, we see opportunities to leverage Dine's strong free cash flow, scale, and expertise to improve performance at our brands. We're doing this by focusing on elevating the guest experience through improving operations and Applebee's reimaging program, enhancing our menu and value offerings by focusing on the core of our brands, and better communicating the value that our brands offer to our guests through dynamic marketing.
These three areas will be our priority for the coming year as we work to deepen the connection between our guests and the core of our brands, leaning into our strengths to best position us for growth.
One of the many benefits of our asset-light business is that we have the ability to strategically or opportunistically takeover restaurants across our brands to help advance our long-term goals. This demonstrates our confidence in our brands, backed by Dine's strong and flexible business model.
In November, Dine took over 47 Applebee's restaurants from two franchisees. And this year, we plan to remodel 30 of those restaurants under the looking good reimage program and convert five restaurants to our dual-brand concept, further expanding our domestic dual-brand pipeline. Our goal is to refranchise these restaurants, which will help strengthen our franchise base.
Our take-back strategy isn't new. Owning restaurants allows us to actively invest in our system, improve operations through innovation tests, and create a blueprint for franchisee success and growth. We have big ambitions for our brands and our business, and we know there is work to do to unlock our full potential.
This isn't an overnight effort, and it will take time to see the full impact of our work. But I'm confident that in combination with targeted investments and enhanced store-level execution, it will provide a path to value creation for all stakeholders.
And so now, we'll get into some brand-specific update, starting with Applebee's. As 2024 progressed, Applebee's continued to execute an aggressive marketing calendar with profitable promotional campaigns and more limited time offers to meet evolving consumer needs and to stay competitive.
In Q4, we further refined our offerings as consumers sought all-in affordability and clear meal pricing. The Really Big Meal Deal, which launched in Q4, represented 20% of transactions and boosted off-premise sales and ticket volume growth. This supported a slight improvement in traffic and sales compared to Q3.
We know there's more work ahead, and our team has identified four priorities for Applebee's in 2025, focused on elevating the core of the business and attracting new and returning guests. First, marketing remains a key priority for 2025.
We're evaluating our current media and creative capabilities, including digital advertising, to better connect with our guests. As part of this, we're taking a new dynamic approach to social media, and we're making a significant investment in our social media strategy to drive engagement. And lastly, we're beginning to rollout new exciting enhancements to our Club Applebee's loyalty program.
Our second priority is launching a new everyday value platform in the second half of the year. Using insights from our recent consumer segmentation study, this platform will target individuals, payers, and groups and is designed to have a more consistent value offering for our guests.
As part of this effort, you can expect us to build on our fan favorite two for $25 deal. And we'll also continue to evolve the Really Big Meal Deal for guests seeking all-in affordability.
Our third priority is innovating the core menu items that Applebee's is best known for and that are most popular with our guests, appetizers, handhelds, and beverages. We're planning to roll out new menu items throughout the year through limited time promotions, permanent menu items, and even additions to our new value platform, all at attractive price points.
And lastly, we're focused on enhancing the Applebee's guest experience, which starts with the appearance of our restaurants. We launched are looking good reimage program in Q1 of this year. It's an extensive multiyear effort to ensure that the look and feel of all our restaurants exceed guest expectations and align with our marketing promise.
In 2025, we plan to remodel 30 company-owned restaurants. And to accelerate the program system wide, Dine is offering incentives to early adopter franchisees.
The initial response since launching this initiative in January has exceeded our expectations. 6 of our top 10 franchisees, representing 57% of the Applebee's system, have already elected to accelerate remodels to their restaurants by the end of 2025 based on the looking good program.
In addition to the reimage program, we'll also be sharing designs for our new prototype in Q2, which will be more contemporary in appearance, built to better facilitate our off-premise business and more cost effective for franchisees. Dine will build the first restaurant with the new prototype in 2025, and we look forward to sharing more detail sales as we get closer to that opening.
Now to discuss IHOP. In 2024, IHOP focused on refining our value offerings, creating new craveable breakfast menu items, and enhancing our in-restaurant experience for guests. We also continued to deepen our loyalty program, increasing by over 30% or 2.4 million members during 2024, taking total membership to over 10 million guests.
In Q4, IHOP traffic improved versus Q3 and outperformed Black Box for eight weeks out of the quarter, primarily driven by the launch of our House Faves Value menu. As a reminder, we launched our House Saves menu in October to lean into our guests' desire for more everyday value options and to put a greater focus on what we do best, our core breakfast offerings. And by that, we need breakfast all day long, as nearly 60% of our items sold during the dinner daypart are breakfast items.
To support the launch, we enhanced our media and creative efforts to highlight the value and pricing of our core breakfast offerings. And we're pleased to see the House Faves value menu resonating with our guests. It's a validation of our value strategy, which we plan to build on in 2025.
And as we focus our attention to 2025, we're excited to lean into the fresh perspective and industry expertise that Lawrence Kim brings as IHOP's new President. He officially stepped into the role on January 6.
As President, Lawrence is focusing on three key areas to drive sales growth and amplify brand loyalty in 2025 and beyond. The first is going back to basics. And by that, we mean highlighting IHOP's core brand fundamentals and evaluating what we're known for, our incredible pancakes and breakfast offerings.
In Q4, breakfast items represented 72% of total food sales, showing that breakfast is the core of who we are and what we offer. We will continue to leverage not only the value of our offerings, but the made-to-order quality of our food and fresh ingredients to attract new guests and increase the frequency of our existing guests, driven by our core, craveable breakfast items.
At the same time, IHOP continues to refine its value offerings to drive profitable traffic and sales. House Faves has been a success to date, and we're looking to build on that positive momentum. In fact, we recently launched a test in four key markets to expand the House Faves menu from five to seven days a week.
The results from this test will provide important insights on how we can evolve the House Faves menu. We'll share updates on the results in the coming quarters.
The second is ease of operations. We're working to reduce the complexity of our restaurant operations with a calendar that includes fewer product windows and leveraging upgraded technology in the front and back of house.
We're also simplifying food preparation procedures and optimizing operational workflow to increase table turns. Our goal is to improve overall speed of service and franchisee margins, and these measures will help us continue to deliver the best-in-class experience that our guests expect from IHOP.
And finally, the third is culture-centric marketing. Lawrence has an extremely strong track record of driving success with this marketing strategy. He's already done the initial work to optimize IHOP's media spend to create bigger, more exciting moments to connect with our guests and drive social engagement.
As part of this initiative, Lawrence has completed a review of our agency and production spend that yielded almost a 20% increase in working marketing dollars. In addition, Lawrence has expanded our internal creative and social media teams to better capitalize on cultural moments to drive greater awareness and improve traffic trends.
And now, to talk about Fuzzy's. Throughout 2024, we've been focused on refining our value offerings to introduce new taco and beverage promotions, supported by insights and strategies from Dine. While financial results for the year did not meet expectations and our queue for performance remained challenged, we have more clarity than ever on the best practices and resources that Fuzzy's requires to reset its brand strategy in 2025.
First, we'll take advantage of Fuzzy's bar and beverage capabilities to build out more beverage promotions. Second, we'll elevate our menu offerings by improving the quality of our ingredients, especially as we look to compete in the popular taco category. And last, we're leveraging better technology to standardize key processes across our brand to support a consistent and seamless in-restaurant experience and to improve operations.
And now, on to our international business. In 2024, our international division performed well and met internal expectations, opening 15 restaurants in Q4 and 35 for the full year, driven by encouraging performance at our dual brand locations. Our work to expand the footprint of dual brands internationally served a double purpose, driving international growth while also surfacing valuable insights to support the US launch of our dual brand concept in 2025.
We remain optimistic about the international growth potential in our core markets of Canada, Mexico, and the Middle East. This provides significant white space for us that we've only recently started tapping into, and we think that the dual brand concept presents an exciting, efficient, and cost-effective way to introduce our brands to new markets. We now have 18 dual brand restaurants opened internationally, which includes five added in Q4.
Now to discuss our development plans in more detail. At the start of 2024, we expanded our development team. And we're seeing results through the following: first, the continued success of the dual brand concept internationally, which we're now replicating domestically; Applebee's re-image program and prototype development; and third, securing non-traditional development deals.
The dual brand concept is now a core pillar of our development strategy, and we're optimistic about the long-term upside potential. Having two iconic brands whose day parts complement each other is a competitive advantage. And on average, we've seen these locations achieve 1.5 to 2x the revenue compared to a single brand restaurant. Plus, our guests love the choice and variety offered by the combined menu.
In February, we opened our first US dual brand location in Seguin, Texas. The restaurant is a stunning renovation of an existing IHOP and has exciting dishes on the menu that are exclusive to dual brands, including buffalo chicken omelets, mimosas, and espresso martinis.
In its opening week, the restaurant achieved sales of almost three times the amount of its performance as a standalone IHOP. We expect the performance to settle to a steady state below this amount, but we're very encouraged by the initial results of this location.
Given the positive impact on unit economics, there is strong demand from both the 14 franchisees who attended the Seguin opening as well as from other franchisees. This demonstrates the promise that they see in this concept domestically. In fact, demand is multiples higher than our projected 2025 pipeline of 12 to 14 in the US, and we are currently evaluating our development capabilities to see how fast we can execute on this strong pipeline.
We're also optimistic about the prospect of dual brands related to non-traditional development. We recently approved several dual brand locations in travel centers and airports, which are some of our key focus areas, and we'll share more information when these open later in the year.
With Fuzzy's, we're pleased to see traction with the brand among our existing franchisees. In 2024, Fuzzy's signed five new development agreements for 44 restaurants, with IHOP franchisees accounting for 27 of these new restaurants. This is absolutely an area of continued focus in the year ahead.
Vance is going to provide more details on 2025 development guidance in a moment. Before I turn the call over to him, let me conclude by once again acknowledging that while 2024 was challenging, we're confident in the strength of Dine's business.
Leveraging our strong cash flow, our scale, our resources, and our expertise, we will refresh our brand's value offerings and core menu items. We will reinvest in growth initiatives and reinforce our brand's unique value through improved marketing and storytelling.
And so with that, I'll turn the call over to Vance.