Yahoo Finance

Sam Sidhu

Thanks, Jay, and good morning, everyone. To the couple hundred live participants who've already joined the call, really appreciate your interest. I'm thrilled to have an opportunity to walk you through our excellent quarter in more detail, but first, I wanted to take a minute to reflect on what this incredible organization of my colleagues have accomplished since I had the privilege of joining the management team, which is exactly five years ago this week.
As you can see on slide five, over this time period, we have delivered exceptional franchise enhancing deposit-led growth. The bank has essentially doubled in size over the last five years, ending 2024 with over $22 billion in assets led by an impressive $10 billion of net deposit growth, which is 17% annually. Incredibly, we accomplished all of this while growing our capital ratio significantly with CET1 up 400 basis points, providing us tremendous flexibility today.
Slide six shows how the execution of our unique strategy has resulted in a huge increase in our earnings power and profitability. Net interest income is up 19% annually, and our core EPS is up over 2.5 times over the last five years. This is even with the significant investments we've made in 2024. Our margin has also increased by 40 basis points over that time.
As we've said many times before, we believe sustainable growth in revenue, EPS, and tangible book value are the key metrics for long-term performance in bank stocks. Customers have delivered an awesome annual growth of 15% revenue, 20% EPS, and 16% in book value, which is higher than the top quartile of banks between $10 billion and $100 billion in assets.
This has resulted us in being the top performing publicly traded US bank stock two of the last four years. We're proud of what the team has achieved, but even more excited about the prospects and momentum going forward in 2025.
With that, I'll move to slide seven and touch on our areas of focus. The top priorities for our company and senior management in many ways look very similar to last year, which highlights the consistency of our strategy.
Our clients are at the forefront of everything we do. Every decision we make is guided by the understanding that our clients are the foundation of our success. It is their trust and partnership that enable us to grow and thrive. When our clients succeed, we succeed, and we also believe what gets measured gets done as evidenced by our best-in-class NPS.
We're committed to building on this momentum, and we will continue to look for ways to enhance the client experience and deliver moments that truly make our clients say, wow. Next, our top financial priority remains improving our deposit franchise even further, coming off of a year of incredible success.
In 2024, we were opportunistic in hiring and continued to gain market share, allowing us to reduce our wholesale funding and other high-cost deposits. Our cost of funding improved in 2024, and with the tailwind of rate cuts, we have achieved an impressive total deposit beta of 64% thus far in the easing cycle.
This is an amazing accomplishment, especially considering we had industry-leading loan growth of 12% over the same time period. This provides us great momentum for '25, and as a result, we think the opportunities ahead are even stronger. We'll continue to look to grow the loan portfolio as we see strong opportunities across our diversified verticals for franchise-enhancing loan growth from holistic relationships. We believe that a pro-business government agenda should lead to higher industry loan demand, though we're not counting on that in order to meet our goals.
As we continue to execute on both sides of the balance sheet, we will seek to grow our net interest income above the industry average. As we've said many times before, uniquely, the easiest path for us to do so is by lowering our interest expense.
2024 was a year of investment for us. One of the key areas of investment is our risk management infrastructure, as we strive to meet and exceed our own and regulatory expectations with enhancements across people, processes, and technology. If we achieve the goals we've set for ourselves, we believe risk management can be a strength and competitive advantage for Customers Bank.
We will continue to undertake operational excellence initiatives to increase fee income and reduce expenses in certain areas to provide the fuel to reinvest into our franchise. We will not hesitate to make investments that will position us for the long term. We are so focused on finding efficiencies across the platform, and we're privileged to be able to make those investments while still achieving positive operating leverage. We will do all this with not taking our eye off of other key risk management areas, ensuring we maintain strong capital liquidity and credit quality.
Turning to slide eight, you'll see that the many accomplishments that delivered a strong fourth quarter are also providing great momentum for '25. We once again had $1 billion dollars of gross deposit inflows in the quarter, and we continued to remix out our higher cost deposits. This led to a lower deposit cost of 39 basis points. We bucked the market trend, growing our loan portfolio at an industry leading 19% annualized pace.
The combination of these factors resulted in a net interest income growth in the quarter of 6% and also increased margin by 5 basis points. We, as I mentioned, we executed an operational excellence initiatives and are on track to achieve our target of $20 million, which we'll be able to reinvest into the franchise.
As part of this, I'm thrilled to say that as we guided last quarter, we fully transferred all CBIT customers to our in-house developed cubiX platform, which both improves our controls and is providing a $5 million annual run rate fee income, as well as third party technology expense reduction supporting the transition.
We achieved all of this while maintaining strong credit quality. Advancing to slide nine, you'll see our gap financials, and then moving to slide 10, I'll run through the core financial highlights for the quarter and the full year.
We delivered core earnings per share of $1.36 in the quarter on net income of $44 million. For the full year, this was $183 million in core net income or $5.60 in EPS, which represented a full year core ROE and ROA of 11.4% and 92 basis points respectively. These results, while strong, included a year of transition and significant investment, which impacted profitability in the short term. But Q4 represents a nice jumping off point and provides great momentum as we head into 2025.
As we see positive operating leverage from the benefits of investments we've been making, we expect our ROE to improve to the mid-teens and ROA north of 1% respectively over the medium term. On that note, I'll cover our deposit transformation on slide 11.
We are once again thrilled with the team's efforts to improve our deposit franchise, which was firing on all cylinders. To recap some of the incredible results, total deposits increased by more than $775 million or 4%. Non-interest bearing deposits led by our cubiX platform increased to $5.6 billion or 30% of total deposits, now standing at about the top quartile of banks between $10 billion and $100 billion. We reduced our broker deposits by around an estimated $500 million in the quarter and once again brought in over $1 billion of gross deposits.
Importantly, this continues our streak since early 2023, now at seven quarters in a row, averaging at about $1 billion in deposit inflows per quarter, which we're using for (inaudible). As I mentioned, by successfully running a deposit playbook, we reduced our average cost of deposits by 39 basis points in the quarter or a 64% beta so far in the down cycle.
As a reminder, our deposit beta on the way up was about 60%, so we're off to a great start. And importantly, we had strong stability in deposits in connection with the repricing efforts. The teams we brought in since early '23 are doing incredible work. They manage relationships with over $1.7 billion of granular low-cost relationship-based deposits, approaching about 10% of our deposit base in just 18 months.
The new commercial banking teams we hired last year managed about $900 million deposits at year-end and about $1 billion as of this week. We've increased the commercial client count of our franchise by almost 50% in the last two years, which is just exceptional.
Through their efforts and across the company, we've already transformed the deposit franchise. To recap and put this in perspective, since March of '23, we've paid down $4.5 billion of wholesale CDs and borrowings. Over that same time period, we've increased our noninterest-bearing deposits by over $2 billion. And in the next phase, we've been reducing the level of higher cost and less strategic deposits at a consistent clip.
With a deposit pipeline of over $2 billion led by our new teams and with contributions across the franchise, we are still in the very early innings as we walked you through last quarter. As I mentioned earlier, we believe we are well positioned to reduce our interest expense further to drive NIM and NII higher. With that, let's turn to slide 12 on the loan portfolio.
The fourth quarter was another exceptional quarter of loan growth for us. We delivered $670 million of franchise-enhancing loan growth, which was diversified across our platform. This quarter, the largest contributors were from fund finance, our new commercial banking teams, commercial real estate, healthcare, and mortgage finance. We continue to be able to step into the void in the commercial real estate lending market as we provided fulsome relationship-based loans accompanied by significant deposits.
To put that in perspective, the $340 million in multifamily and commercial real estate loan book increase over the last two quarters has been more than self-funded with real estate industry-related deposits coming from high-quality institutional owners looking for a new relationship bank.
As you can appreciate, this type of self-funding is really unheard of in the real estate industry and underscores the void we are filling in the market. Our lending is also very granular with an average loan size of around $6 million originated in the quarter. Despite our growth, our concentration remains under 200%, which is proving to be a significant competitive advantage against our peers.
For the year, we grew the entire loan book by $1.6 billion, which was about 12.3% growth and within our 10% to 15% target. This really bucked industry trends with most banks seeing very little increases in loan balances. Importantly, this growth has been well-diversified coming from the many groups and channels of our franchise.
Despite this growth, our loan balances are still below where they ended in 2022. We have focused on replacing the less strategic portions of our loan book that we exited over the last two years with strategic franchise enhancing and holistic relationships. While our deposit franchise and transformation gets more focused, the franchise transformation is frankly evident on both sides of the balance sheet. We're seeing great opportunities to continue this momentum as we go into 2025.
With that, I'll pass it to Phil.

Phil Watkins

Thanks, Sam, and good morning, everyone. On slide 13, we've provided the components of our net interest income, which was $168 million in the quarter, and our net interest margin, which increased to 3.11%. The 5 basis points of expansion in the quarter was driven by the liability side of the balance sheet as we lowered deposit costs and had higher levels of average non-interest bearing deposits. You can really see this in the breakdown of the components of our 6% growth in NII.
While interest income was down modestly, we were able to drive down our interest expense by about 7%. This led to the increase in NII for the quarter and also helped expand our margin. As Sam mentioned, further interest expense reduction is our strongest lever for continued margin and NII growth in 2025.
In the quarter, we exited about $480 million in low-yielding securities, and we reinvested about a third of the proceeds in securities with 250 basis points higher yield and the balance into loans. As most of you know, over the last few quarters, we've taken steps to gradually reduce our asset sensitivity. Even so, we feel that our modest asset-sensitive profile gives us good optionality, and that's really proving out today.
Generally, a higher-for-longer rate environment with an upward-sloping yield curve should be a tailwind for Customers Bank. And importantly, the organic actions on both sides of the balance sheet would be expected to more than offset any impact from potentially falling rates. As a result, we feel we are well-positioned regardless of the near-term rate trajectory.
On slide 14, we'll cover non-interest expenses. Core non-interest expense was $108.6 million for the quarter. This was up about $2.2 million compared to Q3, adjusted for the one-time credit in non-income taxes we had last quarter. The primary driver of the increase was higher professional services expense, including in connection with the enhancements we're making to our risk management infrastructure.
Even with these higher levels of investment, our core non-interest expense as a percent of average assets is still top quartile among our regional bank peers.
On slide 15, I'll recap the progress of the Operational Excellence Initiatives we discussed last quarter. On the last call, we outlined a target of $20 million of annual efficiency through a combination of fee income growth and expense savings to reinvest in our business. I'm pleased to say that as of year-end, we are on track to achieve this target, most of which has already been realized.
On the revenue side, as Sam mentioned, the increased treasury management fee income from clients utilizing our cubiX platform is already contributing at least $5 million in annual fee income. Additionally, through the efforts undertaken across our human and technology infrastructure, we are on track to realize about $15 million in annual expense savings.
As we stated previously, we undertook these initiatives to provide the capacity for the investments we are and will continue to make in our franchise to position us for success both in the near term and over the long term. With that, I'll move to slide 16.
Here you can see our tangible book value increased to $54 per share this quarter. This is up about $6.50 per share for the year, which is around 14%. This keeps up with our 16% annual growth rate over the past five years. We believe TBV compounding is a key performance metric and our results put us among the top of our peers.
Moving to slide 17, our capital ratios across the board remain robust and provide us with substantial flexibility for organic growth opportunities. At 12%, we remain in excess of our 11.5% CET1 target despite utilizing some risk-based capital for loan growth in the quarter. Our TCE ratio was just 10 basis points lower in the quarter, even with 4% growth in the size of our balance sheet and the securities portfolio repositioning.
On slide 18, we continue to be pleased overall with our credit performance, which has been a strength of our organization. NPAs remain low at just 25 basis points. Net charge-offs declined in the quarter, and to break that down a little further, total net charge-offs declined by $2.4 million, or 14% in the aggregate, which resulted in a 9 basis points decline in the NCO ratio. And our commercial net charge-off rate declined to 13 basis points in the quarter. This is the second consecutive decline in our net charge-offs despite the continued growth in our loan portfolio.
And with that, I'll pass the call back over to Sam before we open up the line for Q&A.

Sam Sidhu

Thanks for that, Phil. From an external perspective, macroeconomic factors and confidence continue to point to a very positive outlook in 2025. As Phil mentioned, the upward sloping yield curve should lead to a much better environment for the banks as a whole. The new administration sentiment is also pointing to a more favorable regulatory backdrop for the industry.
As we look forward to the year, we expect a resumption of disciplined growth in the balance sheet. On deposits, I'd point out that while we're targeting modest net growth, we expect gross originations as in the past to be higher as we continue to remix out less strategic deposits, especially in the first half of the year.
On the loan side, we're seeing very good opportunities to originate franchise-enhancing loans across our various verticals. But we're being very selective, and from those opportunities, we'd look for the loan portfolio to increase by about 7% to 10% or even more over the course of the year. Importantly, we will be very disciplined around deposit-led loan growth.
On NII, when backing out the venture accretion income in 2024, we expect NII to conservatively grow by about 7% to 10% with that adjustment. We do have levers for upside, but it depends on deposit remix timing, but this is already at these levels at the top of the industry at the current market rate curve.
Through the operational efficiency efforts, including fee income growth from the cubiX platform, we'll look to bring our efficiency ratio back down to the low to mid-50s this year and then continue that progression to our mid-40s ultimate target over the medium term as the execution of our strategic priorities take hold and as we sunset some of our outsized investments.
We'll continue to operate with higher levels of capital in the near term, but with our current position and strong organic earnings potential, we are well-positioned to continue to support our clients with strategic growth.
Based on the industry outlook to date, achieving this guidance would put us at the top of the industry in all metrics, and while we have levers for upside, we want to be conservative as the timing of deposit generation is not as certain as loan generation.
Now to wrap up on slide 20. With the momentum generated from our accomplishments in 2024, we believe we are incredibly well-positioned to continue to increase our franchise value. The strategy we employ to transform our institution is to empower top-tier talent to lead with client service, and it's really showing its power.
Our deposit franchise transformation efforts will continue with the goal of even further improving both the cost and quality of our deposits. We were able to effectively leverage our client relationships and new deposit generation to significantly reduce deposit costs in 2024, and we expect to further that effort in 2025 independent of rate cuts.
The teams we've recruited over the past few years across a focused set of diversified verticals positions us extraordinarily well to continue to win new client relationships and also take advantage of any industry expansion during the current environment. We feel confident in our ability to execute on these initiatives and will be well-positioned to grow our NII and experience positive operating leverages from our investments.
At Customers Bancorp, we wake up in the morning to compete for our shareholders. The management team is 100% in line, as you heard from Jay, in advancing the company's goals and continuing to deliver for our shareholders. We believe we have the right team along with a client-centric culture to allow us to continue executing on the strategy and drive franchise value in 2025 and beyond.
With that, we'd be happy to take your questions.

Question and Answer Session

Operator

(Operator Instructions) Your first question comes from the line of Steve Moss with Raymond James.

Steve Moss

Just starting on the loan growth guide here. Sam, on the loan growth guide here, maybe just talk a little bit about kind of your expectations for loan growth over the next quarter or two. It sounds like the pipeline remains strong. And I heard you there indicate that loan growth guide could be conservative for 2025.

Phil Watkins

Yeah. Steve, so the pipelines are definitely strong. We continue to build with a pipeline to at least sort of in the $400 million to $500 million range. I will say, as you normally know, Q1 is usually a bit slower time. Obviously, we had a very strong fourth quarter with closings that to get done by year-end. And so usually that rebuilds a bit.
There's also the question of some of the unexpected payoffs, which is actually something we've been seeing a fair amount in some of our portfolios sort of earlier in the year. So I think we definitely feel good about it, as Sam mentioned, there could be potential upside there, and we'll certainly continue to support clients as we see that franchise-enhancing loan growth. But we do want to remain disciplined, and we're certainly not chasing any loan-only relationships. It's very much holistically focused.

Sam Sidhu

Yeah, and Phil, if I could add to that. I think that the point about payoffs is very important. We had a number of payoffs in 2024. To put it in perspective, we had about $1 billion of payoffs and pay downs In the fourth quarter, which really shows that the net growth that we experienced despite that was quite substantial, and it actually gives us good confidence going forward.
We do anticipate that a lot of the payoffs have sunsetted mostly in '24. Having said that, I think that as there's a stronger commercial environment, you could see some refinancing activity sort of across the portfolio, especially in our fund finance type, private capital businesses. But I think we also added that slide on our loan growth slide -- loan slide, to really the chart to exemplify the really the diversification. I think that's what's really important is we have a number of levers to pull as the year progresses.

Steve Moss

Okay. Great. I appreciate all that color. And then just in terms of the deposit growth here this quarter, a lot on the contrast-bearing side. I'm assuming a lot of that is from the instant payment side. Just kind of curious how you're thinking about that business these days. You've had the 15% cap in the past. Obviously, it was a good quarter for activity in that business, but maybe the dynamics that you're seeing and how you're thinking about it here along with the fees that started this quarter?

Sam Sidhu

Sure. Absolutely. So firstly, I'll start with saying, Steve, your intuition is correct. Most of that noninterest-bearing deposit growth came from our cubiX platform customers. And after the election our clients experienced a tremendous amount of increased market activity, which, as you can imagine, leads to higher balances, which we supported in order to serve our clients when they needed us most.
We'll wait and see where things fully settle in, but it's worth noting, at the end of the year, we had about $3.6 billion in spot balances there. And on the point of our limits and targets, yes, it's about 15%. Importantly, we are holding all of these balances in cash to mitigating perception of liquidity risk.
And our management team is going to continue to evaluate limits and targets and take a holistic risk-based approach as we assess these levels going forward. So I think that's the important way that we're approaching this. At the end of the day, we want to make sure that we're there to serve our customers. You also heard me talk about the migration to our own in-house platform, which is not necessarily -- not even in beta, it's 100% switchover that we've made. And it's also helped us level up in fees.
We had almost $2 million in fees in the fourth quarter related to our cubiX platform of the customers. Now obviously, there's increased market activity there. You also heard Phil talk about $5 million plus is sort of where we're guiding to is sort of a minimum, but we'll wait and see how things settle in.
September was -- sorry, sorry, October was slow and November was slow for the first week, and things have been pretty active in the first two-weeks of January, as an example, we're also slow. So increased client activity leads to higher balances, higher balances leads to interest income, and it also leads to higher fee income.

Steve Moss

Okay. Great. Appreciate that. And one last one for me, and I'll step back. On the NII guide, I apologize if I missed it, but just wondering what you guys are assuming for rate cuts there, if any?

Phil Watkins

Yeah, Steve, our base case had two rate cuts, which was -- which were including one early in the year in March. Obviously, that trajectory moves around a lot, but we look at a pretty wide range anywhere from zero to five rate cuts.

Steve Moss

I appreciate it. I'll call and I'll step back here.

Operator

The next question comes from Peter Winter with D.A. Davidson.

Peter Winter

I just wanted to follow up on just net interest income. It's a fairly wide range of 3% to 7%. Can you just walk through maybe some of the drivers that get you to the upper end of the range versus lower end and maybe the trajectory of the margin?

Sam Sidhu

Yeah, sure. I'll start off and then Phil, but let me know if I missed anything. As you can imagine, the two biggest drivers of a range would be rate and pace of loan growth. So focusing on the high end, it's actually based on the current rate curve, which is two cuts. And if you sort of normalize for backing out the accretion, as I walked through in the script, that really puts us at the -- about 10% or the high end of the industry.
And we do have potential levers to do better, but we're sitting in January. There's a lot of things that can change as the year progresses, including the rate curve, which has been moving, as you know, materially on a week-to-week basis. So that's sort of hopefully a bit of context on the range.
But I would just also sort of point you back to the power of the franchise. And if you noticed, on the slide we had, our NII has grown by 19% annually over the last five years. And we hope to continue, obviously, not necessarily at that pace, but at an industry-leading pace going forward.

Peter Winter

So if I just follow up on Sam. If you had a really nice growth from third to fourth quarter. And if I annualize the fourth quarter net interest income and take the midpoint of the range that you're giving for '25, it's kind of low single-digit growth. And I'm just wondering why some of that momentum seems like it would slow a little bit? If I'm interpreting that correctly?

Phil Watkins

Yeah. Peter, so again, a couple of things. One, as Sam mentioned, we are still modestly asset-sensitive. So with two rate cuts in there, that would have some downward impact. And the other lever -- is also, as Sam mentioned earlier, sort of just where some of the noninterest -- average noninterest-bearing balances settle.

Sam Sidhu

Yeah, to kind of put that in perspective there, you can see that on our NII slide, we broke out interest income and interest expense. So you can see that our interest income only slightly declined in the quarter, despite the fact that you had the full impact of September through December rate cut.
So I think that really just speaks to, as Phil mentioned, the mix shift that we had across the franchise, and those things need to sort of take time to stabilize it.

Peter Winter

Got it. And just one last question. Just -- could you just provide a little bit of color on the increase in the oil property that $12.5 million and that $6.6 million reserve build. Was that related to this credit?

Phil Watkins

Yeah. Peter, so I think you're referencing there was about an $8 million increase in NPAs. It's actually not Oreo. It was a security that we put on in the quarter. which we're in the final stages of restructuring with the issuer and feel we're well reserved, but put that on in the quarter. So that's actually where that's coming from.
On the loan ACL side, that's really related to increasing the loan book. So if you see our coverage ratios there were relatively stable. But obviously, the increased loan volume is going to require increased provisioning.

Peter Winter

Got it. Thanks, guys.

Operator

Next question comes from Kelly Motta with KBW.

Kelly Motta

Your core deposit growth was really remarkable and continues -- the pipeline continues to be strong and the deposit betas were probably leading in the industry. I'm wondering, as you look ahead, it feels like a lot of the low-hanging fruit may have been realized here with the continued roll-off of broker. Just wondering how -- what's baked into your guidance in terms of your expectations for continuing to bring down the deposit cost with the increase of these core deposit accounts your new teams are bringing on?

Sam Sidhu

Sure. Kelly. So I think that, first of all, you touched on a couple of things. One thing I'd just sort of highlight is broker deposits, we continue to reduce. And also just sort of talk about, I think we spent some time on the timing of deposit remix. I think last quarter, we talked about a north of $500 million that we were planning to remix in the fourth quarter. That was, I believe, [4.7% or 4.8%]cost of funds.
Similarly, we've scheduled about $500 million in the first quarter, which is currently at about 4.5% to kind of put that in perspective and put the scale of the continued remix. If you look at our spot cost of deposits, I think that's a pretty good indicator of giving you a sense of how the first quarter will trend down from a cost of deposit perspective.
And then I'll point you back to -- while the pipeline is $2 billion, we talked about our goals for the year for the new teams, and we think the new team should really be able to drive $1.5 billion to $2 billion or so in 2025, which is at that sort of, call it, about $500 million or so on average a quarter.
It will be lumpy. It won't be necessarily perfectly consistent and linear. Having said that, that's sort of where we expect. Those deposits are coming in 150 basis points to 200 basis points below our cost of funds. So I think that sort of helps give you some perspective on how we're sort of seeing the overall remix and some of the levers and puts and pulls.

Kelly Motta

That's super helpful. And I'd like to ask a follow-up on the digital asset space. I appreciate the commentary that most of the NIDs or a good portion of that was related to letting those caps increase a bit. What are you -- how you're viewing this competitive opportunity ahead? And if you could just frame it here.
Obviously, the new administration is much more friendly to this business. But also wondering how you're thinking about potential competitors getting back in and your ability to maintain your leader space?

Sam Sidhu

Sure. Absolutely, Kelly. And let me just address one thing on the noninterest-bearing deposits. While we had a big driver from our cubiX client customers, we still had 9-figure deposits, which would have been a highlight of the quarter across the overall bank and noninterest-bearing deposit growth, even with, as you know, sort of Q4 type taxes and payments that kind of go out towards the end of the year.
But to get to your question, I think post numbers election, I think it's really reinforced that digital assets are here to stay. And banks are going to handle this over time, just like any other banking services that are being provided. And at Customers Bank, we have the benefit of being a first mover only mover that has a network and it's very difficult to replicate. So we're sitting in a primary seat with operating and transaction accounts with the largest and most institutional customers in the space.
So obviously, there are early green shoots of clarity on regulation for our customer base, which I think is going to provide overall clarity for how banks can operate, which will really benefit the overall industry. And I think we feel fortunate that we've been able to support our customers, build very long, deep relationships and also really have a superior technology service that we've been able to support and provide to our customer base and also prove to them that on our own platform now, that we have the technology prowess to continue to support them in the future.

Kelly Motta

Thank you very much. I will step back.

Operator

(Operator Instructions) Your next question comes from Matthew Breese with Stephens.

Matthew Breese

Maybe first, just starting with the NIM. Can you provide the discount accretion over the last few quarters? And what the expectation is for discount accretion in 2025?

Phil Watkins

Yeah. As we kind of said on the last call, it really settled into a spot where it's been pretty immaterial. So it was low single-digit basis point impact or really not much. And again, there's -- we've realized essentially the vast majority of the discount accretion here now through 2024. So as Sam mentioned, it's not really much of a driver for '25 as we think about that comparison point.

Matthew Breese

Okay. Okay. And then I was hoping you could also touch on the provisioning outlook and the reserve as a percentage of loans, has been kind of steadily declining. Where do you think that settles out? And what does that imply for the 2025 provision?

Phil Watkins

Yes, sure. So it's a great question. And as you point out, it has been declining, but that's really as a result of a shift. If you look at our sort of corporate and -- sorry, commercial and consumer reserve levels, they've been stable or even on the commercial side, some slight increases. So that was really mostly mix-driven.
I think we -- as we kind of have the outlook looking forward, we still feel like those levels. As we sit today, probably feel like the right respect -- around the right respective levels. But as I mentioned earlier, with increased loan growth, you could see some increased provision.
So while we don't have a formal guide on it, I think the directional range we've given in the past is kind of $18 million to $22 million. You could see that probably be a bit higher just given the higher -- the continued loan growth.

Matthew Breese

And then just going back to the cuts and the crypto effort. I guess 15% used to be the old limit on crypto deposits. I think, Sam, you said you were at $3.6 billion in spot deposits today or period ends up kind of 18% to 19%. I guess what's the new cap? Is there one? And then the growth that you had this quarter, was it from existing customers?
Just going back to the regulatory order, I thought there were some stipulations around engaging with new third parties, and I didn't know if there was any sort of limitations on new customers.

Sam Sidhu

Yeah, sure. So I'll start with the last question. First is we don't have any restrictions on new customers. I think you're referencing something about sort of third parties or payment providers. But at the end of the day, we supported existing customers and really it was sort of increased market activity with existing customers. I think I touched on this.
Before is we're holding all of this in cash. That's our risk mitigant. 15% was actually something that we set a couple of years ago for this vertical prior to becoming the primary banking institution, and we've held to it. And as customer activity increased, we supported our customers.
And in terms of the new -- a new level, it's to be determined. It's got to go through sort of our typical process, and we have to be thoughtful thinking about how -- what our customers need. We also want to see where things settle in. It's only been 60 days or so. So I think we'd like to see where things settle in.
If you look back to last year, it's tough to remember that in January, you had the ETFs in that were approved in the fourth quarter. You had the election in the first quarter, there's additional activity. So we'd like to see and get some more history of client activity, and then we'll be able to sort of make much more of an informed call then.

Matthew Breese

Understood. And I appreciate the clarity on the third parties. It was tough to interpret what they meant there. My last question is really just around overall broker deposit levels. Could you update us on where balances stand today? What it's down from about a year ago.
And I guess where I'm going with this is the way I kind of track it is through the call reports and the call report levels have been relatively flat the last handful of quarters, and I was hoping you could kind of square the progress versus what we're seeing in the call reports. I think there's some other things that kind of get clogged in there.

Sam Sidhu

Yeah. Sure, Matt. So I'll start and Phil, I don't have the numbers exactly in front of me, but I think we've gone down by a couple of hundred million dollars over the last couple of quarters. And I think you heard me talk about in the script about another $500 million or so in the fourth quarter, which you'll see sort of file in the near term.
I'd also say that the $5 million or so of deposit remix that we've scheduled has a good overlap with our broker deposits. So higher cost, less strategic deposits are going to be the focus areas of our deposit remix. So as we bring in those deposits, you could imagine that broker deposits or deposits that have been classified as broker, I think, is also an important decision as you think about sort of the overall FDIC and how that has evolved, are going to be part of our target universe.

Matthew Breese

Understood. Okay. I'll leave it there. Thank you.

Operator

(Operator Instructions) Your next question comes from Hal Goetsch with B. Riley Securities.

Hal Goetsch

Congratulations, guys, on a great year. And my question is on, how you guys come in with your punch list on working down the issues with the Federal Reserve Bank of Philly? What can you share with us on that?

Sam Sidhu

Sure. Thank you so much. As I mentioned last quarter, I think the easiest way to sort of summarize this is we're working on enhancements as you described and sort of the punch list across people process and technology.
On the people side, we had had hired at that time, and we've since hired even more senior seasoned executives, and they're helping to level up the overall risk management infrastructure and helping us build the bank of the future.
From a process perspective, we talked about some of the third-party services and getting top-tier firms to help us with design implementation that also have sort of a good mastery of the external environment. And from a technology perspective, we stated our goal was to transition to in-house, and I'm proud to say that this was a long time coming and something we started in 2023. But at the end of the year, we fully transitioned all of our real-time payments clients to cubiX.

Hal Goetsch

And I have one follow-up to that. Elevated professional services costs, what's kind of like the pace of cadence maybe fading that expense ramp or maybe maintaining it this year? Can you give us your thoughts on how we should think about that?

Sam Sidhu

Sure. So as I mentioned, it's a bit of a -- last quarter, it's a bit of a bell curve. So it peaked at $5.5 million -- to somewhere between $5.5 million to $6 million in the quarter related to these efforts.
December, January, it's going to taper off down a little bit from there. And then by the middle of the year, we'll get back to sort of typical normalized levels. So we're past the 50% point, I guess, is the best way to think about it. But month-to-month, we'll see where we get to, but we really have a well-executed plan that we hope to put behind us in the first half of the year.

Hal Goetsch

Thanks.

Operator

Your final question will come from Kelly Motta with KBW.

Kelly Motta

I just wanted to get some clarity from Phil on securities restriction. You took the timing of that during the quarter, the sales as well as the timing of the reinvestment of loans. Did the reinvestment happen early 2025? Or was that undertaken last quarter?

Phil Watkins

Sure. Kelly. So Yes, the sales did occur kind of late in the quarter through the halfway part -- through the halfway point to kind of later in the quarter. And then reinvestment was also kind of gradual. You can imagine the securities happened a little bit earlier, but again, still pretty late in the quarter. And then loans were just kind of organically as they came on.
And you can probably imagine the majority of that loan growth always seems to come right around December 31, at the end of the year, so to be a bit more towards the tail. But generally, we sort of think about it as probably having about 5 basis points of incremental NIM pickup in '25.

Kelly Motta

Got it. Thank you so much.

Operator

This concludes the question-and-answer session. I'll turn the call to President and CEO, Sam Sidhu, for closing remarks.

Sam Sidhu

Thank you, everyone, for your continued interest in and support of Customer Bancorp and the incredible franchise that we're building. We look forward to speaking with you next quarter. Thank you. Have a great day and a great weekend.

Operator

This concludes the question-and-answer session -- my apologies, this concludes today's conference call. Thank you for joining. You may now disconnect.