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United leverages Q2 Composable Dashboard to personalize the digital banking experience and exceed expectations for its growing national member base
AUSTIN, Texas, March 04, 2025--(BUSINESS WIRE)--Q2 Holdings, Inc. (NYSE: QTWO), a leading provider of digital transformation solutions for banking and lending, today announced that United Federal Credit Union (United) has tripled member engagement within twelve months of implementing Q2 Composable Dashboard.
Established in 1949, United manages more than $4 billion in assets and serves nearly 200,000 members across seven states. The credit union has relied on Q2’s advanced digital banking platform since 2011, fueling its digital transformation, growth and exceptional member experience.
Q2 Composable Dashboard, part of Q2 Engage, Q2’s suite of consumer banking solutions, empowers financial institutions with curated dashboards and the ability to easily craft personalized experiences. United served as an early adopter of the solution, which has led to record engagement and satisfaction levels, including a 379% increase in United’s "Skip-a-Payment" feature, which is embedded into the credit union’s digital banking experience through Q2 Innovation Studio’s SDK.
"We saw an immediate increase in enrollment and engagement with solutions that were previously buried behind menus," United Federal Credit Union’s Vice President of Remote Services Brittany Grasley said. "It's completely changed the user experience, specifically the mobile experience, allowing us to effectively capture the member’s attention in ways we couldn’t have done before."
In addition to Q2 Composable Dashboard, United leverages many Q2 solutions including the Q2 Innovation Studio, which provides direct access to pre-integrated fintechs and enables financial institutions to integrate third-party fintech solutions into their digital banking experience through its robust, award-winning SDK. This combination of technology and strategic fintech partnerships empowers United to deliver a holistic, responsive member experience.
"Account holders today expect their financial institution to personalize the digital experience," said Anthony Ianniciello, vice president of Product Management, Q2. "Q2 Composable Dashboard was designed to meet this demand, helping forward-thinking financial institutions like United Federal Credit Union gain a competitive edge. Q2 deeply values our long-term partnership with United and looks forward to our continued journey together."
"Q2 shows us where they think the future is going, and to be competitive in the space, we know we have to stay ahead of fintechs and large banks," said United Federal Credit Union CIO Duane Wilcoxson. "Q2 is really the partner to help us do that."