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Q1 2025 Navient Corp Earnings Call

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Presentation

Operator

Good day, and thank you for standing by. Welcome to Navient first-quarter 2025 earnings call. (Operator Instructions)
Please be advised that today's conference is being recorded. I would now like to hand the conference over to your first speaker today, Jen Earyes, Head of Investor Relations. Please go ahead.

Hello, good morning, and welcome to Navient earnings call for the first quarter of 2025. With me today are David Yowan, Navient CEO, and Joe Fisher, Navient CFO. After their prepared remarks, we will open up the call for questions. A presentation accompanies today's discussion, which you can find on navient.com/investors.
Before we begin, keep in mind our discussion will contain predictions, expectations, forward-looking statements, and other information about our business that is based on management's current expectations as of the date of this presentation. Actual results in the future may be materially different from those discussed here. This could be due to a variety of factors. Listeners should refer to those factors in a discussion of them on the company's Form 10-K and other filings with the SEC.
During this conference call, we will refer to non-GAAP financial measures, including core earnings, adjusted tangible equity ratio, and various other non-GAAP financial measures that are derived from core earnings. Our GAAP results, description of our non-GAAP financial measures, and the reconciliation of core earnings to GAAP results can be found in Navient's first quarter 2025 earnings release, which is posted on our website.
Thank you, and I now will turn the call over to David.

Thanks, Jen. Good morning, everyone. Thank you for joining the call and for your interest in Navient. This morning, we reported results that reflect strong loan growth and strong performance against most of our key business drivers. Joe will take you through the details in a few minutes. Let me take a few minutes to step back and ground you in where we came from, where we are, and where we are headed.
2024 was a year of great transformation. We announced and then executed on all the steps we promised, divestiture of our BPS businesses, the outsourcing of loan servicing, and the beginning of deep cost reductions that those moves enabled. 2025 is the year where we will achieve more of the cost reductions enabled by the steps we took in 2024 and focus on how best to deploy our capital to grow our earnest business and return capital to shareholders.
Our first quarter results have both some residual noise from our actions in 2024, as well as demonstrate our capacity to deliver growth and return capital. Let me touch on some of the highlights of our performance during the quarter. Joe will then provide more information on our business on a continuing basis, excluding the impacts of our strategic actions.
First, we saw a strong loan origination growth in a relatively stable rate environment. Our refi loan volume doubled from the same period a year ago, resulting in a 46% increase in originations compared to last quarter. Increasingly, borrowers appear to be getting off the refinancing fence as the expectation for loan forgiveness has diminished and other federal student loan repayment-related programs have ended.
Our growth and originations was also driven by iterative improvements we are making over time in converting prospects into customers with closed loans. The profile of these borrowers is strong. Roughly 55% of this quarter's refi originations were to students with graduate degrees and reflect the high credit quality of this targeted cohort.
Second, we saw strong improvement in NIM in our felt portfolio. Here, the lower levels of pre-payment activity, in large part a result of the expiration or elimination of federal loan forgiveness programs, created a lower loan premium amortization expense.
Third, we closed on the sale of our government services business in February, completing the divestiture of BPS. Our operating expenses show that we are tracking well against our ambitious targets to reduce expenses. Altogether, the investment of BPS, outsourcing and servicing, and streamlining of corporate expenses are resulting in dramatic changes in our expense and employee footprint.
During the quarter, roughly 1,300 employees departed the company through the business sale or job eliminations. At the end of the quarter, our employee base was more than 80% lower than at year end 2023. Completing the sales of our BPS business gives us greater visibility into the timing of completing our expense reduction objectives.
Transition services we're providing under the outsource servicing and healthcare business transactions are expected to be largely complete during the second quarter of this year. While we are preparing to eliminate these expenses earlier, the government services TSA expenses could run through the first quarter of 2026. The reduction of our corporate expenses is ongoing, and we're keenly focused on identifying additional areas of efficiency across the enterprise.
Provision expense for the quarter reflects a continuation of recent trends in consumer credit in general and for student loans in particular. Some of the same trends that are driving refi loan growth and NIM expansion, the return to repayment and reduce loan forgiveness are also influencing repayment behavior.
During the quarter, we repurchased 35 million shares under our existing authority. We said in January that our share repurchase strategy would be more opportunistic and less programmatic than it has been in the past and would continue to be balanced with financing strong growth. Our shares continue to trade during the quarter at a significant discount to tangible book value. We will continue to balance the opportunity to purchase future value at a discount with opportunities to invest in growth.
Our outlook for the year is, as always, dependent in large part on macroeconomic conditions. The current outlook is exceptionally uncertain. The range of outcomes is wide and even the future direction of certain drivers of our business, such as interest rates, is fluid. We are continuing to operate our business according to our plan.
We have the financial and operating flexibility to respond to changes in the environment. To date, we have not yet seen any significant change in loan origination volume or felt prepayments during April. We are thus maintaining our full year guidance at this point in time, which is subject to change, especially considering the uncertain macroeconomic environment.
In summary, our operating results demonstrate our capacity to deliver strong loan growth, generate strong revenues and cash flows from our legacy assets, reduce operating expenses, and invest for growth while also distributing capital to shareholders. I want to acknowledge and thank my colleagues in the organization who delivered these strong results.
With that, let me turn it over to Joe.