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Q1 2025 Customers Bancorp Inc Earnings Call

In This Article:

Participants

David Patti; Communications Director; Customers Bancorp Inc

Jay Sidhu; Chairman of the Board, Chief Executive Officer; Customers Bancorp Inc

Sam Sidhu; President, Vice Chairman of the Board; President, Chief Executive Officer of Customers Bank; Customers Bancorp Inc

Phil Watkins; Executive Vice President & Chief Financial Officer; Customers Bancorp Inc

Frank Schiraldi; Analyst; Piper Sandler Companies

David Bishop; Analyst; Hovde Group

Steve Moss; Analyst; Raymond James

Kelly Motta; Analyst; Kelly Motta, Keefe, Bruyette & Woods

Matthew Breese; Analyst; Stephens

Hal Goestch; Analyst; B. Riley Securities

Presentation

Operator

Hello and welcome to the Customers Bancorp 2025 first-quarter earnings webcast. (Operator Instructions)
I'll now turn the conference over to Dave. Please go ahead.

David Patti

Thank you, Sarah, and good morning, everyone. Thank you for joining us for the Customers Bancorp's earnings webcast for Q1 2025. The presentation deck you will see during today's webcast has been posted on the investors web page of the bank's website at customersbank.com.
You can scroll to Q1 2025 results and click download presentation. You can also download a PDF of the full press release at the spot. Our investor presentation includes important details that we will walk through on this morning's webcast. I encourage you to download and use the document.
Before we begin, we would like to remind you that some of the statements we make today may be considered forward-looking. These forward-looking statements are subject to a number of risk and uncertainties that may cause actual performance results to differ materially from what is currently anticipated.
Please note that these forward-looking statements speak only as of the date of this presentation, and we undertake no obligation to update these forward-looking statements in light of new information or future events, except to the extent required by applicable securities laws.
Please refer to our SEC filings, including our form 10-K and 10-Q for a more detailed description of the risk factors that may affect our results. Copies may be obtained from the SEC or by visiting the investor relations section of our website.
At this time, it's my pleasure to introduce Customers Bancorp chair Jay Sidhu. Jay.

Jay Sidhu

Thank you, Dave, and good morning ladies and gentlemen, and welcome to Customers Bancorp first quarter 2025 earnings call. Joining me this morning are President and CEO of the bank, Sam Sidhu, and Customer Bancorp CFO, Phil Watkins.
We are pleased with the way the company started the year with strong core performance from across the franchise. We will walk through those results in more detail.
First, I'd like to take this chance to acknowledge the hard work by our incredible team members on four fronts that we have made an absolute priority at the company.
First, the continued impressive transformation of our deposit franchise.
Second, strong loan growth from well diversified sources all reflecting superior credit quality.
Third, improved efficiency with execution of our operational excellence initiatives.
And last but not the least, Significantly above average net promoter scores, making us one of the top banks delivering superior service as viewed by our clients.
The industry is currently facing, as you all know, complex and evolving macroeconomic landscape. Recent developments have led to increased market volatility and uncertainty. We believe that customers' differentiated business model positions as well to navigate these challenges while they maintain flexible and responsive and remain responsive to changes in this changing external environment. And importantly, our customer centric mindset and commitment to service provided by our very experienced colleagues. We are very well positioned to serve our clients as the environment continues to evolve.
As you can see on slide 3, we have built an incredible franchise combining the best of a large bank's technology and product offering with the nimbleness and service level of a smaller institution.
That's a good segue for us to move to slide 4, where I'll cover why we believe we are building a company that you can almost call being built to last. What does it mean by building a bank that's built to last and be able to deal with the complexities and opportunities available in this rapidly changing environment.
For us, it comes down to maintaining an absolutely clear strategic direction. Having a deep understanding of our key drivers of financial performance. And always maintaining strong risk management and excellence in client service.
Our strategy is anchored by a single point of contact service model that drives organic growth one relationship at a time by developing deeper relationships with our clients. Our proven model is infused with our commitment to exceptional client service. That commitment is the cornerstone of our culture and the key to our success. One where our goal each day is to have our clients say, wow.
Our service model, driven by exceptional and knowledgeable service-oriented colleagues who are empowered to serve their clients' needs by delivering the entire bank to them. These relationships compound driving growth through repeat businesses and referrals. This unique model is a very important key differentiator.
Our culture is inspired by the entrepreneurs we serve. In this entrepreneurial mindset that allows bankers to develop innovative solutions to address some of our clients' most pressing challenges.
In addition to fostering loyalty and generating referrals, our entrepreneurial culture draws top talent to our organization.
In the past few years, we welcomed well over 100 client facing team members as well as leaders and team members in areas such as credit, risk management, marketing, technology, and operations. Sam will talk more about those later in the presentation.
We remain focused on providing the sophisticated products and services of a larger bank with the attention and service level of a private bank.
We believe our differentiated service model and our continuous monitoring of the key drivers of our financial performance. Continue to help us lead to success over the long term, as well as in the short term.
We've said many times before that we believe a strong and sticky core deposit and loan base results in sustainable growth in revenues, in EPS, and intangible book value.
We believe these are the key metrics for long term performance in bank stocks. Over the last five years we are proud to have delivered above average annual growth rate of 15% in revenue, 20% in core EPS and 16% in tangible book value.
This performance made us the number one bank of all banks between $20 billion and $100 billion in assets in earnings per share and tangible book value compounding.
We have made significant investments in our risk management infrastructure across people, processes and technology as we strive to meet and exceed our own and our shareholders' expectations.
We believe risk management can be a strength and competitive advantage for us, and with the investments we are making in risk management, this will give us the foundation and capabilities of a much larger complex organization.
Hence, taken as a whole, our strengths are, we have a clear strategic direction. We have attracted above average experienced talent. We have a customer centric culture that is very well viewed by our clients, and we will never take our eye off of this.
Next we have keen awareness of the external environment. Next, we are making our investments in new products and technology and continuously improving upon that. And we have our absolute commitment to sound risk management and excellence in service.
In our opinion, these trends have combined to enable us to deliver above average results that Sam will now share with you for the first quarter 2025. Sam.