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Q1 2025 Chipotle Mexican Grill Inc Earnings Call

In This Article:

Participants

Cindy Olsen; Head of Investor Relations and Strategy; Chipotle Mexican Grill Inc

Scott Boatwright; Chief Executive Officer; Chipotle Mexican Grill Inc

Adam Rymer; Chief Financial Officer; Chipotle Mexican Grill Inc

Andrew Charles; Analyst; TD Cowen

Sara Senatore; Analyst; Bank of America

David Tarantino; Analyst; Baird

David Palmer; Analyst; Evercore ISI

Sharon Zackfia; Analyst; William Blair & Company

Brian Harbour; Analyst; Morgan Stanley

Dennis Geiger; Analyst; UBS

Gregory Francfort; Analyst; Guggenheim Securities, LLC

Christine Cho; Analyst; Goldman Sachs

Lauren Silberman; Analyst; Deutsche Bank

Jon Tower; Analyst; Citi

Presentation

Operator

Good day and welcome to the Chipotle Mexican Grill first-quarter 2025 conference call. (Operator Instructions) Please note that this event is being recorded.
I would now like to turn the conference over to Cindy Olsen, Head of Investor Relations and Strategy. Please go ahead.

Cindy Olsen

Hello, everyone, and welcome to our first-quarter fiscal 2025 earnings call. By now, you should have access to our earnings press release. If not, it may be found on our Investor Relations website at ir.chipotle.com.
I will begin by reminding you that certain statements and projections made in this presentation about our future business and financial results constitute forward-looking statements. These statements are based on management's current business and market expectations, and our actual results could differ materially from those projected in the forward-looking statements. Please see the risk factors contained in our annual report on Form 10-K and our Form 10-Q for a discussion of the risks that may cause our actual results to vary from these forward-looking statements.
Our discussion today will include non-GAAP financial measures. A reconciliation to GAAP measures can be found via the link included on the presentation page within the Investor Relations section of our website.
We will start today's call with prepared remarks from Scott Boatwright, Chief Executive Officer; and Adam Rymer, Chief Financial Officer, after which we will take your questions. Our entire executive leadership team is available during the Q&A session.
And with that, I will turn it over to Scott.

Scott Boatwright

Thanks, Cindy, and good afternoon, everyone.
While our first-quarter results were impacted by several headwinds including weather and a slowdown in consumer spending, our teams continue to make great progress improving the execution in our restaurants, testing and rolling out exciting backup house innovation, and building out our brand in the US and internationally.
Additionally, Chipotle Honey Chicken is off to a terrific start, driving incremental transactions in our restaurants.
Now turning to our first-quarter results. Sales grew over 6% to reach $2.9 billion including a comparable sales decline of 0.4%. Digital sales represented 35.4% of sales. Restaurant level margin was 26.2%, a decrease of 130 basis points year over year. Adjusted diluted earnings per share was $0.29, representing 7% growth over last year. And we opened 57 new restaurants including 48 Chipotles.
Before I give an update on our five key strategies, I will provide insight into our current trends and outlook. In February, we began to see that the elevated level of uncertainty felt by consumers are starting to impact their spending habits. We could see this in our visitation study where saving money because of concerns around the economy was the overwhelming reason consumers were reducing the frequency of restaurant visits.
This drove a slowdown in our underlying transaction trends. This trend has continued into April. While we can't predict how long these consumer headwinds will last, what I do know is that the Chipotle brand has never been stronger, that we have an extraordinary value proposition that is more important than ever to focus on being guest-obsessed to earn every transaction.
Now turning to our outlook, current underlying trends would result in a low-single-digit full year comp and return to positive transaction growth in the second half of the year. We also have several near-term initiatives that I am confident will accelerate this trend.
Before I get into the details of these initiatives, I want to first review our five key strategies that will help win today while we grow our future. And these strategies include: running successful restaurants with a people accountable culture that provides great food with integrity of delivering exceptional in-restaurant and digital experiences, amplifying technology and innovation to drive growth and productivity at our restaurants, support centers, and in our supply chain, making the brand visible, relevant, and loved to acquire new guests and improve overall guest engagement, sustaining world-class people leadership by developing and retaining top talent at every level, and expanding access and convenience by accelerating new restaurant openings in North America and internationally.
First, starting with our restaurants. Our value proposition is rooted in exceptional people serving delicious food, fast throughput, and affordable price point. In fact, the average cost of our most popular entree at Chicken Bowl or burrito is still under $10, which is about 20% to 30% below comparable fast casual meals and can reach as high as 50% below comparable meals in some markets.
What you get for this price is handcrafted, high-quality culinary in abundance, at a speed at which you can't find anywhere else. This is resonating with our guests, and we can see it in our brand tracker, which continues to gain momentum. In fact, our latest survey shows Chipotle ranks top three in a record 15 perceptual drivers and leads in key areas including good amount of food for your money and quality of ingredients.
We believe that we have built a strong competitive advantage by delivering on this value proposition year after year and our success today and in the future relies on our ability to continue to wow our guests when they choose to eat at Chipotle.
Our teams are working hard and our culinary and throughput continue to be key differentiators for the brand. However, we do have an opportunity to lean into exceptional hospitality as part of our focus on being guest obsessed.
At our Field Leader Conference in March, which included all leaders above restaurant general managers, I posed this simple question: what if, in addition to great culinary and great speed, we also renewed our commitment to great hospitality?
With this in mind, we laid out specific actions to be accomplished in our restaurants that will not interrupt our focus on throughput. This includes a friendly smile at tortilla, a heartfelt thank you from our cashier, clean dining rooms and drink stations, and great guest on-site recovery for any issue.
Fact is, smiles down the line, don't slow us down. Our restaurant leaders have cascaded this message and rolled out training tools to all of our nearly 3,800 restaurants. While it will take time to build the guest-obsessed culture across 130,000 team members, I am confident that we can do this and it will further strengthen our industry-leading value proposition at a time when our guests appreciate it most.
Additionally, exceptional throughput remains a key priority, and we continue to make progress on executing the four pillars of throughput, including expo. In fact, a recent review showed that a handful of our sub-regions, which average about 60 restaurants each, have an expo in place over 80% of the time. While this tells us what is possible, our reviews also show us that restaurants without an expo in place, often still prepping and not properly deployed for the peak period.
As a reminder, our prep process begins at 6:00 or 7:00 AM so that we can be finished by the time we open at 10:30 AM. For those who have not seen prep at a Chipotle restaurant, it looks like a farmer's market, including whole heads of romaine lettuce, 25-pound bags of whole onions, boxes of bell peppers, jalapenos, and avocados and bunches of cilantro.
When our crew arrives in the morning, they grab knives, cutting boards, pots, and pans, and get to work preparing our delicious food. Sometimes restaurants get behind in the morning and as a result are not properly deployed for the peak period, preventing the execution of the four pillars, including expo.
In addition to consistent training and reps, we also believe our backup house equipment innovation will be the next big unlock for more restaurants to complete prep on time and be ready for throughput at peak.
This brings me to amplifying technology and innovation. We are well underway testing and rolling out innovative tools that will modernize the experience for our team members without compromising Chipotle's heritage, high quality, handcrafted culinary experience, including the farmers' market that I just described.
We remain on track to have the produce slicer in all restaurants by this summer, which will improve the speed of prep and improve the culinary by ensuring consistent cut sizes for onions, bell peppers, and jalapenos. We are also expanding the rollout of the equipment package, which includes the dual-sided plancha, three-pan rice cooker, and the high-capacity fryer.
In addition to new restaurant openings that will begin in Q4 of this year, we are now in the process of rolling out the equipment package to an additional 100 existing restaurants over the next few months. Based on the results, we can accelerate the rollout to all restaurants, which we believe we can complete over the next several years.
While we do anticipate that we will realize efficiencies from these initiatives, some of this will be invested back into our restaurants to enhance the experience for our teams and our guests. This will enable our crews to be properly deployed during peaks, driving better throughput and a better guest experience. It will also improve and drive better consistency across culinary, which is key as we continue to scale this great brand.
Finally, we continue to make progress with both Autocado and the augmented digital makeline. These are both customized pieces of equipment co-developed by Chipotle and our innovative partners. We have gone through several iterations, including in-restaurant testing, and over the last couple of months, both were back at our cultivate center for additional enhancements.
Autocado is now back in a restaurant for further testing and an augmented digital makeline will be back in a restaurant later this summer. We are happy with the progress we are seeing and remain optimistic about both pieces of equipment.
Turning to marketing, our Chipotle Honey Chicken limited time offer is off to a strong start. Since its launch in March, it has had a higher mix than any other limited time offer, even surpassing its two market pilot tests. It is also driving incremental transactions, and the guest feedback has been overwhelmingly positive. I am confident this will be another successful LTO to bring back in the future.
Looking forward, our marketing team has an enhanced plan for the summer and the remainder of the year to make Chipotle more visible, more relevant, and more loved to drive difference, drive purchase, and drive culture.
For example, beginning in May and continuing through the summer, we will meaningfully ramp up our marketing spend to reach more guests and meet them where they are. This will include menu innovation around a possible site or dip, increasing marketing in our digital and social channels, and leveraging our rewards platform to target specific customer cohorts and group occasions.
We are also rethinking our catering business, which we see as an opportunity long term. Today, catering is only about 1.5% of sales with little or no marketing. Yet, it is one of the best experiences at Chipotle. We have developed a plan to scale the business and we'll roll out a catering test this fall in one of our sub-regions.
Our tests will include the new equipment package, additional storage, as well as new technology to best allocate orders and drive demand. We can then see if it allows us to effectively scale the catering business without impacting our core business. We will share our learnings along the way.
Now shifting to our exceptional people. When we ask our teams what they love most about working at Chipotle, they consistently mention industry-leading benefits, culinary, commitment to food with integrity, and their ability to grow within the organization.
Our growth has resulted in countless inspiring stories of life-changing careers to make Chipotle a very special company to work for. In fact, at our Field Leader Conference in March, we featured and celebrated the successful journey of one of our team directors. 20 years old, he moved to the United States and started working at Chipotle as a crew member. Over the last 12 years, he worked his way up through the organization.
He credits his General Manager and his Team Director for helping him develop and grow along the way, including learning English, buying his first home, and supporting his family. And now he's one of our top leaders managing $200 million business. This type of leader inspires our teams and is able to build a strong culture in their restaurants, which is key to stability and consistency.
This drives a great experience for our team, which then ladders up to a great experience for our guests, ultimately driving results.
Our culture and focus on developing exceptional people makes us an employer of choice, and I'm proud to share that we were recognized again by Fortune as one of the world's most admired companies. And we continue to have so much more opportunity for our teams as we aim to promote 90% internally and scale to our long-term goal of 7,000 restaurants in the US and Canada.
Finally, moving to expanding access. In the US and Canada, we opened 57 new restaurants in the quarter. We remain on track to open between 315 and 345 new restaurants this year, with 80%, including a Chipotle. This includes 15 to 20 new restaurants in Canada, which will mark another record year of openings.
New restaurant economics remain strong with year two cash on cash returns around 60%. Additionally, our overall cash on cash return is in the low 80% range as restaurants continue to grow their economics over time, which gives us a lot of confidence and long-term growth targets.
In the Middle East, we opened two more restaurants with the Alshaya Group in February. We now have five restaurants open, including three in Kuwait and two in Dubai. Results continue to be very strong, as we mentioned last quarter. We will accelerate growth this year with the Alshaya Group.
Finally, I'm excited to share that we recently signed a new partnership agreement with Alsea, the leading operator in Latin America and Europe to open restaurants in Mexico. We anticipate the first restaurant to open in early 2026, and we will also begin to explore possible expansion into additional markets in the region.
To close, I want to thank our restaurant and support center teams for their commitment to being guest obsessed. During these uncertain economic times, our objective is to invest in the things that make Chipotle a special brand. Our people, our culinary, our value proposition, innovation, and our growth. By doing so, we expect that our brand and our business will be even stronger when the economic headwinds subside.
We continue to be optimistic about our ability to expand 7,000 restaurants in the US and Canada, grow our AUVs to over $4 million, expand margins, and make our way to becoming a global iconic brand. Not only will this mean providing delicious real food around the world, but it will also mean growth of our people and the impact of our purpose to cultivate a better world on more communities.
With that, I will turn it over to Adam.