Unlock stock picks and a broker-level newsfeed that powers Wall Street.

Q1 2025 Charter Communications Inc Earnings Call

In This Article:

Participants

Stefan Anninger; Senior Vice President, Investor Relations; Charter Communications Inc

Christopher Winfrey; President, Chief Executive Officer, Director; Charter Communications Inc

Jessica Fischer; Chief Financial Officer; Charter Communications Inc

Craig Moffett; Analyst; MoffettNathanson

John Hodulik; Analyst; UBS Equities

Ben Swinburne; Analyst; Morgan Stanley

Jonathan Chaplin; Analyst; New Street Research

Jim Schneider; Analyst; Goldman Sachs

Bryan Kraft; Analyst; Deutsche Bank

Presentation

Operator

Hello and welcome to Charter Communications first-quarter 2025 investor call. (Operator Instructions) Also as a reminder, this conference is being recorded today. If you have any objections, please disconnect at this time. I will now turn the call over to Stefan Anninger.

Stefan Anninger

Thanks, operator, and welcome, everyone. The presentation that accompanies this call can be found on our website, ir.charter.com, I would like to remind you that there are a number of risk factors and other cautionary statements contained in our SEC filings, and we encourage you to read them carefully. Various remarks that we make on this call concerning expectations, predictions, plans and prospects constitute forward-looking statements, which are subject to the risks and uncertainties that may cause actual results to differ from historical or anticipated results.
Any forward-looking statements reflect management's current view only, and Charter undertakes no obligation to revise or update such statements. As a reminder, all growth rates noted on this call and in the presentation are calculated on a year-over-year basis unless otherwise specified.
On today's call, we have Chris Winfrey, our President and CEO; and Jessica Fischer, our CFO. With that, let's turn the call over to Chris.

Christopher Winfrey

Thanks, Stefan. We performed well during the first quarter, adding over 500,000 Spectrum Mobile lines and over 2.1 million lines over the last year for line growth of over 25%. We continue to be the fastest-growing mobile provider in the US with the fastest connectivity at the best price. Our Internet customer results improved year over year as we continue to compete well and with the affordable connectivity program headwind now behind us.
Revenue was relatively flat year over year, while EBITDA growth accelerated to 4.8% driven by a strong contribution from mobile growth and continued improving service quality through employee and technology investments, which also reduced service transactions and costs. The operating environment remains competitive, but the impact of the elimination of the ACP is behind us. On the fiber front, we continue to do well. And while our fiber overlap is expanding, it's growing at about the same pace we've seen for the past couple of years. We also believe these new fiber builds are destined for poor financial returns.
Cell phone Internet growth appears to have plateaued and broadband data usage continues to grow. In the first quarter, monthly data usage by our non-video Internet customers grew to approximately 825 gigabytes per month. And over 30% of those customers now use over 1 terrabyte of data per month with handset data usage growing at an even faster rate. Our fully converged network is the most efficient way to satisfy that growing demand for data. Unlike cellphone networks, which need to regular and execute massive network upgrades via densification, which gets reported as CapEx or if they choose not to densify tens of billions of dollars in Spectrum acquisitions that aren't included in investor or analyst models.
Unlicensed Spectrum via WiFi continues to be the wireless workforce for the American consumer and for the mobile telcos. Spectrum Mobile devices utilize our gigabit-enabled fully managed network for the vast majority of traffic. And they offload less than 13% of traffic to slower 5G macro cell towers. Our CBRS deployment is going very well. And by the end of this year, we will be launched across 23 markets using low power, shared licensed, and unlicensed Spectrum fully deployed across high-traffic areas with good ROIs. In the meantime, we continue to execute on our long-held strategy of delivering the best networks and products at the best value for residential and business customers, combined with unmatched service.
So we have a unique set of assets and significant scale, as shown on slide 4. We offer the fastest Internet, the best Wi-Fi, the fastest mobile product, and Spectrum is the leading video provider in the US. The power of our network continues to improve with symmetrical and multi-gig speeds everywhere we operate. We are adding 2 x 1 gigabit per second service to recently upgraded markets this year, and the next phases of our network evolution will deliver 5 gig and 10 gigabit per second service.
As a reminder, the high split in DOCSIS 4.0 upgrade effectively creates up to 1 gigahertz of Spectrum acquisition across our 950,000 mile footprint. That network spectrum expansion enables up to 10 gigabit per second of speed to each premise and can also power small cells for unlicensed and shared license Spectrum nearly everywhere.
Our footprint continues to grow with our expansion initiative, setting us up for future customer growth as portions of today's rural build become tomorrow's suburban footprint. And unlike our competitors, we provide the very best of our products across 100% of our footprint with full marketing and service capabilities as shown on slide 5.
Having the best network and product capabilities by itself isn't enough, though, we have to offer the most value. And slide 6 of today's presentation shows just one example of the value we offer versus our competitors. We give customers easy ways to save hundreds and even thousands of dollars per year, whether in promotion or retail with the best products.
The last key component is service. We've always believed that investing in customer service and satisfaction creates a virtuous cycle in our business that leads to customer and financial growth and value creation. Our sales and service are 100% US-based using our own employees with good paying jobs and benefits. We're focused on ensuring that Charter is a great place to build a long rewarding career building tenure and driving better employee performance, all part of our execution initiative that we launched a few years ago.
Next week, we'll announce to employees our new employee stock purchase plan. The program gives eligible employees the option to purchase Charter stock with matching restricted stock units, which increases based on tenure. Our employees are US-based and committed to their careers and the local communities we all serve as customers themselves and now as owners.
We've also been investing in machine learning and AI for a number of years. These applications directly benefit customers in various self-help channels, of course, but most of our effort is on making frontline work easier and more efficient. Ultimately, our investments in employee compensation, tenure, facilities, and tools, including machine learning and AI, are all resulting in significant improved service.
Cable billing and repair calls were down 15% year over year in the first quarter. The service truck rolls were down 6%. That's been the trend and it continues. And looking forward, AI remains a very large opportunity for us to create value for customers and shareholders.
While we could sit back knowing our product quality and value proposition are better and our long-term investments are working, we're not standing still. In September of last year, we launched our Life Unlimited brand refresh, also our new customer commitment, which commits us to reliability and same-day service with customer credits when we do miss the mark. In our new pricing and packaging, which better utilizes our market-leading mobile and now video products to present lower promotional and persistent bundled pricing to grow customer ARPU despite lower product pricing. That pricing and packaging is driving a higher number of total products sold at connect, including video with the launch of seamless entertainment still to come. And our gig Internet attach rate is now close to double what it was a year ago.
As a reminder, our Internet and mobile products have no contracts, price locks when bundled, market-leading service commitments with 100% US-based service and sales and taxes and fees are included in our pricing. None of our connectivity competitors do that. Taken together, that's our strategy, offering the best products, including seamless connectivity and seamless entertainment, the most value with unmatched service driving higher-quality revenue per home passed and free cash flow growth and high return on investment.
Before I turn things over to Jessica, I wanted to note that this week, we added two Liberty nominated members to our Board of Directors, Marty Patterson and David Wargo. I'd like to welcome them both to our Board. And at the same time, Greg Maffei and Jim Meyer, two Liberty Broadband designees rolled off this week as well. And I'd like to thank them for their many years of service and value creation for Charter and for our shareholders.
Now I'll pass it over to Jessica.