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Q1 2025 Booking Holdings Inc Earnings Call

In This Article:

Participants

Glenn Fogel; President, Chief Executive Officer, Director; Booking Holdings Inc

Ewout Steenbergen; Chief Financial Officer, Executive Vice President; Booking Holdings Inc

Doug Anmuth; Analyst; JP Morgan

Mark Mahaney; Analyst; Evercore ISI

Eric Sheridan; Analyst; Goldman Sachs

Brian Nowak; Analyst; Morgan Stanley

Lee Horowitz; Analyst; Deutsche Bank

Ken Gawrelski; Analyst; Wells Fargo

Kevin Kopelman; Analyst; TD Cowen

Presentation

Operator

Welcome to Booking Holdings first quarter 2025 conference call. Booking Holdings would like to remind everyone that this call may contain forward-looking statements which are made pursuant to the Safe Harbor Provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are not guaranteed of future performance and are subject to certain risks, uncertainties, and assumptions that are difficult to predict. Therefore, actual results may differ materially from those expressed, implied, or forecasted in any such forward-looking statements.
Expressions of future goals or expectations and similar expressions reflecting something other than historical facts are intended to identify forward-looking statements. For a list of factors that could cause Booking Holdings' actual results to differ materially from those described in the forward-looking statements, please refer to the Safe Harbor Statements in Booking Holdings' earnings press release as well as Booking Holding's most recent filings with the Security and exchange Commission.
Unless required by law, Booking Holdings undertakes no obligation to update publicly any forward-looking statements, whether as a result of new information, future events, or otherwise. A copy of Booking Holdings earnings press release is available in the For Investors section of Booking Holdings website www.bookingholdings.com.
And now I'd like to introduce Booking Holdings' speakers for this afternoon, Glenn Fogel and Ewout Steenbergen. Go ahead, gentlemen.

Glenn Fogel

Thank you and welcome to Booking Holdings first quarter conference call. I'm joined this afternoon by our CFO, Ewout Steenbergen.
I am pleased to report a good start to 2025. We saw a healthy growth in room nights and gross bookings as we benefited from our geographical diversification. When travelers choose to alter their destination preferences, our global network of partner suppliers is a valuable asset. Our solid top line results combined with our continued focus on driving disciplined management of our fixed expenses helped us deliver strong bottom line outperformance in the quarter.
Aside from our near-term financial results, I'm excited about our team's continued progress in advancing our strategic priorities. I'm also excited about our continued work to incorporate AI technology in multiple ways across our platforms which will continue to position us well for the long term. Our first quarter room nights of 319 million, the first quarter we have ever exceeded 300 million room nights in a single quarter, slightly exceeded the high end of our prior expectations and grew a bit over 7% year over year.
First quarter revenue of $4.8 billion grew 8% year over year, and adjusted EBITDA of about $1.1 billion increased 21% year over year. Both revenue and adjusted EBITDA exceeded the high end of our prior guidance ranges. Finally, adjusted earnings per share in the quarter grew 22% year over year.
At the start of the second quarter, we are currently seeing stable levels of global leisure travel demand despite rising geopolitical and macroeconomic concerns. Ewout will provide further details on our first quarter results and our thoughts on the second quarter and full year.
While we're encouraged by our first quarter results and the relative stability of trends we have seen so far in the second quarter, we fully recognize the current geopolitical and macroeconomic uncertainty and concerns about the strength of consumer demand. However, we believe our global diversification, substantial liquidity, strong free cash flow, and historical record of executing effectively position us well to navigate potential changes in the environment.
Regardless of potential changes in the near term, I remain confident in the long-term outlook for the travel industry, given the importance of travel to consumers, and as we witnessed as we exited the pandemic, people's deep desires to experience the world.
We will continue to drive our business for the long-term while we're remaining focused on what we can control today to deliver value to our travelers and supplier partners, value from advancing our strategic initiatives such as increasing the alternative accommodations available to our travelers, enhancing our Genius offering, building towards our connected trip vision, and further innovating our AI capabilities. And we will do this while managing our operations with the effective and disciplined approach we have demonstrated throughout our history.
Focusing on our supplier partners, we remain committed to being a trusted and valuable partner to all of the accommodation properties on our platforms. We do so by delivering incremental travel demand and developing products and features designed to support the success of these businesses, many of which are small independents.
In times of economic uncertainty, we believe the incremental demand that we can deliver to our partners is even more valuable, and this presents an opportunity to work closely with our partners to make sure they are well positioned on our platform. For example, we can share booking pattern data with a property partner and suggest options that may help that property better capture demand.
We are also leveraging AI technology to better help our partners whether it's using Gen AI at Booking.com to provide suggestive responses to traveler questions that come into a property or through the development of an AI partner assistant to help a new partner navigate the onboarding process. We'll continue to build around opportunities where we can utilize this technology to provide additional value to our partners. We believe these efforts can be particularly helpful for those small and independent businesses with which we are partnering who can now more easily access the data and AI tools that we are providing.
One of the results of our continued focus on driving value to our partners is the increasing number of partners making their accommodation supply available on Booking.com. With growth across both traditional hotels and alternative accommodations, Booking.com's total accommodation listings reached about 31 million by the end of Q1. For alternative accommodations at Booking.com, listings at the end of the first quarter were about 8.1 million and increased 9% year over year with growth in every major region. We believe the increase in accommodation choices for our travelers helped contribute to solid alternative accommodations room night growth of 12% in the first quarter.
Turning to our travelers, the breadth of the supply choices I just mentioned help us to better deliver a comprehensive planning and booking experience and are one of the important benefits we offer to our travelers. We are laser focused on driving value to our travelers just as we do for our supplier partners, and I am pleased to see this focus helping Booking.com achieve growth in new travelers as well as repeat travelers in the first quarter.
In addition to the growth in travelers, I'm encouraged to see that more travelers are choosing to come to our platforms through the direct booking channel, which grew faster than room nights acquired through paid marketing channels in the first quarter. Another important way that we can deliver benefits to our travelers is through Booking.com's Genius loyalty program, which provides discounted pricing and other mostly supplier provided benefits to our travelers.
This program also helps to connect more elements of travel as we have extended this program beyond accommodations into other travel verticals. We are encouraged to see more of our travelers continuing to move into our higher Genius tiers of levels two and three, which represent over 30% of our active travelers. These Genius level two and three travelers have a meaningful higher direct booking rate and a higher booking frequency than the rest of our travelers.
We believe AI technology will also play an important role in improving the traveler experience. For example, at Booking.com, we are continue to learn from testing AI powered features, including smart filters that help travelers find relevant results faster; Property Q&A that answers specific questions that wouldn't be addressed in a static listing; and AI review summaries that allow travelers to more easily sort through thousands of reviews. These are just a few recent examples, but we plan to continue integrating AI across additional consumer facing use cases over time.
AI plays a central role in our connected trip vision as we aim to simplify the planning, booking, and travel experience, making it all more personalized, seamless, and enjoyable. As we build towards our connected vision, we believe we are delivering better value to our travelers as well as our supplier partners. We saw connected trip transaction growth of 35% year over year in the first quarter, and these connected transactions continue to represent a high single digit percentage of Booking.com's total transactions.
Much of the work in recent years in building towards the connected trip vision has been standing up the other travel verticals outside of accommodations like flights, for example. With air ticket growth of 45% in the first quarter, we continue to see strong growth from our flight platform, which is an important component in many of our travelers' connected trips. Outside of flights, we are pleased to have seen strong growth in our attractions vertical in the quarter, with attraction tickets increasing 92% year by year from Lamont space.
While the direct financial impact is minimal today, we believe continuing to enhance the attractions vertical allows us to offer our travelers compelling in-destination experiences. Finally, in dining, I'm excited by the progress the Open table team is continuing to make, including the recent establishment of a strategic partnership with Uber that will include developing integrations of their apps to offer dining reservations, access, and transportation options.
When we think about an even more seamless and personalized connected trip experience, we believe that compelling AI power offerings like a travel vertical specific agent, will play a central role. We are highly focused on the many opportunities with AI and will continue sophisticated work already happening across our company to integrate generative AI into our offerings, some of which I mentioned earlier when describing their capabilities for our partners and travelers. We are seeing some of our AI offerings driving faster search, improvements in conversion, and fewer customer support contacts.
At KAYAK, the team just launched KAYAK.AI, which is its test lab for AI first features with the aim to improve KAYAK's product to be even more personalized and conversational over time. Across the company, our teams are testing, learning, and innovating around how AI can be better incorporated into our offerings with more to come.
In addition to our own offerings, we're working with leading generative AI organizations on their agentic developments. We were excited for several of our brands to be named as partners for OpenAI's operator agent, Microsoft's co-pilot Actions tool, and Amazon's Alexa Plus. While we are still in the very early days, we believe these collaborations reflect our ambition of being at the forefront of this rapidly developing field and are consistent with our long-standing approach to work with different potential sources of new customer traffic.
We will continue to learn how travelers and partners prefer to engage with generative AI across different touch points, and I remain confident in our position and am energized by the positive impact this technology is already having. In conclusion, I am pleased with a good start to the year and our team's efforts as they continue to advance our strategic initiatives, including our connected trip vision.
While there is uncertainty around the near-term geopolitical and macroeconomic environment, we are confident in the long-term growth of travel and in the opportunities ahead for our company as we deploy generative AI technology and aim to deliver an even better offering for our travelers and partners.
I will now turn the call over to our CFO, Ewout Steenbergen.