LAS VEGAS (KLAS) – The Public Utilities Commission of Nevada (PUCN) is seeking to launch an investigation into what it calls several “residential rate misclassifications” by NV Energy, according to documents filed with the state.
PUCN investigators discovered that NV Energy was overcharging tens of thousands of customers since as early as 2001, documents said.
Between April 1, 2017, and April 1, 2024, approximately 60,000 customers may have been overcharged over $17 million, according to documents.
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NV Energy also recently disclosed that it overcharged approximately 20,000 previously unidentified “multi-family accounts” for an undisclosed amount, documents stated.
Despite overcharging more than 80,000 customers for up to 23 years, NV Energy only provided refunds to a portion of affected customers, the document stated. “For the customers that received refunds, NV Energy capped refunds to six months, amounting to less than $2 million in refunds,” the PUCN stated in the court document.
NV Energy released the following statement to 8 News Now regarding the court filing.
“NV Energy is aware of the request from the regulatory operations staff of the Public Utilities Commission of Nevada to review the recent refunds NV Energy provided to customers. NV Energy will respond appropriately through the regulatory process. NV Energy discovered a number of customers who were charged the wrong rate for their property type, informed the Public Utilities Commission staff of the issue and has notified those customers and started issuing refunds to customers that were overcharged. NV Energy has not sought repayment from those customers that were undercharged.” – NV Energy
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