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Meta has been ordered to take down three posts shared during the summer riots in the UK last year.
The Oversight Board, which examines content decisions made by the social media giant, said the three posts, which contained a range of anti-Muslim sentiment, incited violence and showed support for the riots, each “created the risk of likely and imminent harm” and “should have been taken down”.
Meta said it would comply with the board’s ruling, and that it had removed thousands of posts during the unrest last summer.
Violence erupted across the country after a knife attack in Southport which left three girls dead and eight other people injured, fuelled by misinformation spreading rapidly on social media about the attacker’s identity, including false claims that he was an asylum seeker who had arrived in the UK on a small boat.
The three posts in question were originally kept on Facebook after being assessed by Meta’s automated tools – none of the posts were reviewed by humans – before the same users who had reported the posts appealed to the Oversight Board over the decision.
In its ruling, the board also raised concerns about Meta’s response to the riots and social media activity linked to it.
“The content was posted during a period of contagious anger and growing violence, fuelled by misinformation and disinformation on social media. Anti-Muslim and anti-immigrant sentiment spilled on to the streets,” the Oversight Board said.
It added that Meta had been too slow to react to misinformation and disinformation about the attack spreading on social media, which began in the hours after the stabbings on July 29.
“Meta activated the crisis policy protocol (CPP) in response to the riots and subsequently identified the UK as a high-risk location on August 6. These actions were too late. By this time, all three pieces of content had been posted,” the board’s decision said.
“The board is concerned about Meta being too slow to deploy crisis measures, noting this should have happened promptly to interrupt the amplification of harmful content.”
In December, when the Oversight Board announced it was examining these posts, it said Meta had acknowledged its decision to leave one of the posts on Facebook was an error and removed it, but said Meta had confirmed it believed it was still correct to leave the second and third posts online.
In response to the board’s ruling, a Meta spokesperson said: “We regularly seek input from experts outside of Meta, including the Oversight Board, and will act to comply with the board’s decision.