(Bloomberg) -- It’s time to “get back to shipping” products, a senior OpenAI manager told staffers Tuesday, part of an effort to get the company focused on developing software and forging partnerships instead of the will-he-won’t-he drama over whether Sam Altman, summarily fired by the board Friday, will return to the chief executive officer role.
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In a message to OpenAI employees on Tuesday, Peter Deng, a vice president of product, said that “we decided that the best way to channel our energy” is developing products, according to a note reviewed by Bloomberg.
The memo was drafted in an effort to spread the message that OpenAI is still open for business, and comes as its customers have grown worried about tumult at the company, according to a person familiar with the decision making. Many OpenAI clients have sought reassurances that the company remains operational even as it races to figure out who its next CEO will be and prevent its employees from staging a mass resignation.
Deng also said that the company would make its Voice product available for free for ChatGPT users, a move it also posted about on X, formerly Twitter. The Voice feature lets the chatbot respond to spoken questions and commands with its own speech. That release had been previously planned, according to a person familiar with the situation who asked to remain anonymous discussing private information.
Making matters worse for OpenAI on Tuesday, its best-known product, the chatbot ChatGPT, was unavailable to some users during the afternoon. According to a company webpage that tracks the status of its online services, ChatGPT and OpenAI’s application programming interface services experienced a partial outage starting after 2 p.m. Pacific time.
OpenAI’s status tracker posted that the issue causing the outage “has been identified and a fix is being implemented,” though it hadn’t been resolved hours later. In a post on X, a member of the company’s developer relations staff, Logan Kilpatrick, acknowledged the issue and said it “should be resolved shortly.”
Deng’s message to staff, which was posted on an internal Slack channel, was upbeat. He said that employees could order pizza and expense it. Most of them aren’t in the office because the company has Thanksgiving week off. “Raise a slice and share a photo in the thread so we can enjoy this moment together,” Deng wrote. He signed off, “One team, one mission” with a pizza emoji.