SAN FRANCISCO, CA--(Marketwired - Mar 16, 2015) - NPL, a leading provider of mobile and web collaboration software, today announced that the company's CEO, Tom Engdahl, will be speaking at the Next Generation Customer Experience event being held at the Omni Hotel in San Diego, from March 23-25, 2015. The Innovation Spotlight track titled "The Disruptive Digital Advantage: Revolutionizing Customer Care through High-Definition Video Collaboration" will discuss how video collaboration can be used by businesses to amplify customer service through real-time interaction. Additionally, NPL will be conducting live demos of its Spin video collaboration platform at the NPL booth #17, showcasing tools that enable videoconferencing collaboration across multiple industries that dramatically improve workflows in environments where remote communications are critical.
NPL's end-to-end Spin platform delivers videoconferencing, information collaboration and application sharing backend for Web and mobile developers. Spin's developer tools and APIs allow organizations to build Spin directly into their website or mobile applications to enable a seamless, high-quality videoconferencing experience for customers. With flexible, easy-to-use video collaboration tools, the platform improves customer engagement and support. Instead of transferring calls to representative after representative through a customer support center, organizations that use Spin can enable a single representative to assist a customer, pulling other resources into the videoconferencing session as needed.
By integrating Spin's developer tools and APIs directly into existing or new communications applications, innovative businesses can provide a seamless, high-quality videoconferencing experience. Whether offering how-to sessions, reviewing highly technical information or addressing issues more quickly and comprehensively, Spin will make your customers feel truly cared for.
Event Details
Who:
A seasoned emerging high-tech start-up executive, NPL CEO Tom Engdahl launched, operated, and expanded many successful businesses, including Applied Digital Access (ADAX Public 1994), Pathfire Inc. (sold to DG Systems 2005), Alopa Networks, (sold to Arris 2004), and Radiance Technologies (sold to Comcast 2008).
What:
NPL's CEO, Tom Engdahl, Speaking Track 2: The Disruptive Digital Advantage - Revolutionizing Customer Care through High-Definition Video Collaboration
When:
Day 3: Innovation Spotlight: Customer Experience Disruptors & Success Factors - March 25, 2015 at 12:25 p.m. PT