NICE Reports 20% Year-Over-Year Cloud Revenue Growth and 16% Year-Over-Year EPS Growth for the Fourth Quarter 2023

Business Wire

Thu, Feb 22, 2024, 3:30 AM 16 min read

*GAAP*	*Non-GAAP*
Total revenue was $623.2 million and increased 10%	Total revenue was $623.2 million and increased 10%
Cloud revenue was $429.0 million and increased 20%	Cloud revenue was $429.0 million and increased 20%
Cloud gross margin was 65.8% compared to 64.5% last year	Cloud gross margin was 71.1% compared to 70.5% last year
Operating income was $122.7 million and increased 40%	Operating income was $186.9 million and increased 15%
Operating margin was 19.7% compared to 15.4% last year	Operating margin was 30.0% compared to 28.6% last year
Diluted EPS was $1.24 and increased 16%	Diluted EPS was $2.36 and increased 16%
Operating cash flow was $180.5 million and increased 2%

Full Year 2023 Financial Highlights *

*GAAP*	*Non-GAAP*
Total revenue was $2,377.5 million and increased 9%	Total revenue was $2,377.5 million and increased 9%
Cloud revenue was $1,581.8 million and increased 22%	Cloud revenue was $1,581.8 million and increased 22%
Cloud gross margin was 65.0% compared to 63.5% last year	Cloud gross margin was 70.5% compared to 70.0% last year
Operating income was $435.2 million and increased 30%	Operating income was $703.8 million and increased 13%
Operating margin was 18.3% compared to 15.4% last year	Operating margin was 29.6% compared to 28.7% last year
Diluted EPS was $5.11 and increased 28%	Diluted EPS was $8.79 and increased 15%
Operating cash flow was $561.4 million and increased 17%

* There was no contribution to NICE’s income statement from LiveVox in 2023.

"Our excellent fourth quarter helped fuel another year of great financial results, including $2.4 billion of total revenue, 22% cloud revenue growth and nearly 30% operating margin, resulting in profitability and operating cash flow that continues to outperform our competitors by a wide margin," said Barak Eilam, CEO of NICE.

Mr. Eilam continued, "As we enter 2024 following the outstanding success of last year it is now clear that AI has become an overarching catalyst unlocking multiple vectors of growth. Our leading-edge AI bolstered by our unique data assets is increasing NICE’s cloud win rates across the board, it is the bedrock of our rapid expansion into digital engagement, it is the convergence power igniting the adoption of our platform and it is a source for a growing number of brand-new AI-based solutions with incremental revenue streams."

GAAP Financial Highlights for the Fourth Quarter and Full Year Ended December 31:

Revenues:

Fourth quarter 2023 total revenues increased 10% to $623.2 million compared to $568.6 million for the fourth quarter of 2022.

Full year 2023 total revenues increased 9% to $2,377.5 million compared to $2,181.3 million for the full year 2022.

Gross Profit:

Fourth quarter 2023 gross profit was $422.3 million compared to $387.6 million for the fourth quarter of 2022. Fourth quarter 2023 gross margin was 67.8% compared to 68.2% for the fourth quarter of 2022.

Full year 2023 gross profit was $1,609.3 million compared to $1,497.6 million for the full year 2022. Full year 2023 gross margin was 67.7% compared to 68.7% for the full year 2022.

Operating Income:

Fourth quarter 2023 operating income increased 40% to $122.7 million compared to $87.8 million for the fourth quarter of 2022. Fourth quarter 2023 operating margin was 19.7% compared to 15.4% for the fourth quarter of 2022.

Full year 2023 operating income was $435.2 million compared to $335.2 million for the full year 2022. Full year 2023 operating margin was 18.3% compared to 15.4% for the full year 2022.

Net Income:

Fourth quarter 2023 net income increased 15% to $81.7 million compared to $71.2 million for the fourth quarter of 2022. Fourth quarter 2023 net income margin was 13.1% compared to 12.5% for the fourth quarter of 2022.

Full year 2023 net income was $338.3 million compared to $265.9 million for the full year 2022. Full year 2023 net income margin was 14.2% compared to 12.2% for the full year 2022.

Fully Diluted Earnings Per Share:

Fully diluted earnings per share for the fourth quarter of 2023 increased 16% to $1.24 compared to $1.07 in the fourth quarter of 2022.

Fully diluted earnings per share for the full year 2023 increased 28% to $5.11 compared to $4.00 for the full year 2022.

Cash Flow and Cash Balance:

Fourth quarter 2023 operating cash flow was $180.5 million and full year 2023 operating cash flow was $561.4 million.

In the fourth quarter 2023, $69.0 million was used for share repurchases and for the full year 2023, $288.4 million were used for share repurchases.

As of December 31, 2023, total cash and cash equivalents, and short-term investments were $1,407.8 million. Our debt, net of a hedge instrument, was $544.4 million, resulting in net cash and investments of $863.4 million.

Non-GAAP Financial Highlights for the Fourth Quarter and Full Year Ended December 31:

Revenues:

Fourth quarter 2023 Non-GAAP total revenues increased 10% to $623.2 million compared to $568.6 million for the fourth quarter of 2022.

Full year 2023 Non-GAAP total revenues increased 9% to $2,377.5 million compared to $2,181.3 million for the full year 2022.

Gross Profit:

Fourth quarter 2023 Non-GAAP gross profit increased to $448.2 million compared to $412.6 million for the fourth quarter of 2022. Fourth quarter 2023 Non-GAAP gross margin was 71.9% compared to 72.6% for the fourth quarter of 2022.

Full year 2023 gross profit was $1,708.8 million compared to $1,594.6 million for the full year 2022. Full year 2023 gross margin was 71.9% compared to 73.1% for the full year 2022.

Operating Income:

Fourth quarter 2023 Non-GAAP operating income increased 15% to $186.9 million compared to $162.8 million for the fourth quarter of 2022. Fourth quarter 2023 Non-GAAP operating margin was 30.0% compared to 28.6% for the fourth quarter of 2022.

Full year 2023 operating income increased 13% to $703.8 million compared to $625.1 million for the full year 2022. Full year 2023 operating margin was 29.6% compared to 28.7% for the full year 2022.

Net Income:

Fourth quarter 2023 Non-GAAP net income increased 14% to $154.9 million compared to $135.3 million for the fourth quarter of 2022. Fourth quarter 2023 Non-GAAP net income margin totaled 24.9% compared to 23.8% for the fourth quarter of 2022.

Full year 2023 net income increased 15% to $582.7 million compared to $506.8 million for the full year 2022. Full year 2023 net income margin was 24.5% compared to 23.2% for the full year 2022.

Fully Diluted Earnings Per Share:

Fourth quarter 2023 Non-GAAP fully diluted earnings per share increased 15% to $2.36 compared to $2.04 for the fourth quarter of 2022.

Fully diluted earnings per share for the full year 2023 increased 15% to $8.79 compared to $7.62 for the full year 2022.

First Quarter and Full Year 2024 Guidance:

First-Quarter 2024:

First-quarter 2024 Non-GAAP total revenues are expected to be in a range of $650 million to $660 million, representing 15% growth year over year at the midpoint.

First-quarter 2024 Non-GAAP fully diluted earnings per share are expected to be in a range of $2.40 to $2.50, representing 21% growth year over year at the midpoint.

Full-Year 2024:

Full-year 2024 Non-GAAP total revenues are expected to be in a range of $2,715 million to $2,735 million, representing 15% growth at the midpoint compared to full-year 2023.

Full year 2024 Non-GAAP fully diluted earnings per share are expected to be in a range of $10.40 to $10.60, representing 19% growth at the midpoint compared to full-year 2023.

The above guidance includes the following expectations:

Full-year 2024 cloud revenue growth of at least 18% year over year, exclusive of any contribution from the LiveVox acquisition.
LiveVox is expected to contribute incrementally an approximate $142 million to cloud revenue for full-year 2024.

Quarterly Results Conference Call

NICE management will host its earnings conference call today February 22, 2024, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the results and the company's outlook. To participate in the call, please dial into the following numbers: United States 1-877-407-4018 or +1-201-689-8471, United Kingdom 0-800-756-3429, Israel 1-809-406-247.

The call will be webcast live on the Company’s website at https://www.nice.com/investor-relations/upcoming-event.

Explanation of Non-GAAP measures

Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, amortization of discount on debt and loss from extinguishment of debt and the tax effect of the Non-GAAP adjustments.

The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business. We believe Non-GAAP financial measures are useful to investors as a measure of the ongoing performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.

About NICE

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.

Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East, that may disrupt our business and the global economy and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC").

You are encouraged to carefully review the section entitled "Risk Factors" in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.

NICE LTD. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
U.S. dollars in thousands

	December 31,		December 31,
	2023		2022
	Unaudited		Audited

ASSETS

CURRENT ASSETS:
Cash and cash equivalents	$	511,795	$	529,596
Short-term investments		896,044		1,041,943
Trade receivables		585,154		518,517
Debt hedge option		121,922		122,323
Prepaid expenses and other current assets		197,967		204,754

Total current assets		2,312,882		2,417,133

LONG-TERM ASSETS:
Property and equipment, net		174,414		159,285
Deferred tax assets		178,971		116,889
Other intangible assets, net		305,501		209,605
Operating lease right-of-use assets		104,565		102,893
Goodwill		1,821,969		1,617,118
Prepaid expenses and other long-term assets		219,332		231,496

Total long-term assets		2,804,752		2,437,286

TOTAL ASSETS	$	5,117,634	$	4,854,419

LIABILITIES AND SHAREHOLDERS' EQUITY

CURRENT LIABILITIES:
Trade payables	$	66,036	$	56,019
Deferred revenues and advances from customers		302,649		338,930
Current maturities of operating leases		13,747		13,525
Debt		209,229		209,292
Accrued expenses and other liabilities		528,660		523,451

Total current liabilities		1,120,321		1,141,217

LONG-TERM LIABILITIES:
Deferred revenues and advances from customers		52,458		57,211
Operating leases		102,909		99,262
Deferred tax liabilities		8,596		7,336
Debt		457,081		455,382
Other long-term liabilities		21,769		38,588

Total long-term liabilities		642,813		657,779

SHAREHOLDERS' EQUITY
Nice Ltd's equity		3,341,132		3,042,085
Non-controlling interests		13,368		13,338

Total shareholders' equity		3,354,500		3,055,423

TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY	$	5,117,634	$	4,854,419

NICE LTD. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME
U.S. dollars in thousands (except per share amounts)

	Quarter ended					Year to date
	December 31,					December 31,
	2023		2022			2023			2022
	Unaudited		Audited			Unaudited			Audited

Revenue:
Cloud	$	428,986	$	358,850		$	1,581,825		$	1,295,323
Services		162,365		161,208			641,387			650,116
Product		31,841		48,502			154,296			235,855
Total revenue		623,192		568,560			2,377,508			2,181,294

Cost of revenue:
Cloud		146,510		127,309			553,654			472,805
Services		48,674		46,339			188,890			183,938
Product		5,694		7,332			25,629			26,945
Total cost of revenue		200,878		180,980			768,173			683,688

Gross profit		422,314		387,580			1,609,335			1,497,606

Operating expenses:
Research and development, net		81,119		81,964			322,708			306,073
Selling and marketing		154,500		148,198			599,114			609,833
General and administrative		64,030		69,594			252,286			246,527
Total operating expenses		299,649		299,756			1,174,108			1,162,433

Operating income		122,665		87,824			435,227			335,173

Financial expenses (income) and other, net		2,635		(9,127	)		(22,473	)		(10,159	)

Income before tax		120,030		96,951			457,700			345,332
Taxes on income		38,378		25,765			119,399			79,387
Net income	$	81,652	$	71,186		$	338,301		$	265,945


Earnings per share:
Basic	$	1.29	$	1.11		$	5.32		$	4.17
Diluted	$	1.24	$	1.07		$	5.11		$	4.00

Weighted average shares outstanding:
Basic		63,283		63,961			63,590			63,790
Diluted		65,749		66,285			66,265			66,465

NICE LTD. AND SUBSIDIARIES
CONSOLIDATED CASH FLOW STATEMENTS
U.S. dollars in thousands
	Quarter ended						Year to date
	December 31,						December 31,
	2023			2022			2023			2022
	Unaudited			Audited			Unaudited			Audited

Operating Activities

Net income	$	81,652		$	71,186		$	338,301		$	265,945
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		41,212			47,469			167,360			176,546
Share-based compensation		46,170			49,015			176,658			182,704
Amortization of premium and discount and accrued interest on marketable securities		436			1,160			2,480			8,322
Deferred taxes, net		(35,833	)		(28,992	)		(66,620	)		(52,618	)
Changes in operating assets and liabilities:
Trade Receivables, net		(16,572	)		(44,077	)		(34,292	)		(129,712	)
Prepaid expenses and other current assets		95,413			8,600			73,052			(31,673	)
Operating lease right-of-use assets		3,833			3,579			12,518			20,393
Trade payables		2,642			18,280			3,426			19,923
Accrued expenses and other current liabilities		(27,012	)		43,967			(55,703	)		33,684
Deferred revenue		(6,285	)		8,749			(45,947	)		6,417
Realized loss on marketable securities, net		12,271			-			12,271			-
Operating lease liabilities		441			(3,703	)		(11,100	)		(26,191	)
Amortization of discount on long-term debt		1,166			1,151			4,615			4,582
Loss from extinguishment of debt		16			-			53			1,206
Change in fair value of contingent consideration		(18,258	)		-			(18,258	)		-
Other		(796	)		322			2,616			187
Net cash provided by operating activities		180,496			176,706			561,430			479,715

Investing Activities

Purchase of property and equipment		(6,079	)		(10,941	)		(29,205	)		(31,893	)
Purchase of Investments		(29,620	)		(30,840	)		(230,263	)		(396,297	)
Proceeds from Investments		129,006			33,156			436,044			355,560
Capitalization of internal use software costs		(13,868	)		(12,826	)		(54,974	)		(49,997	)
Payments for business acquisitions, net of cash acquired		(396,780	)		(30,000	)		(415,185	)		(29,724	)
Net cash provided used in investing activities		(317,341	)		(51,451	)		(293,583	)		(152,351	)

Financing Activities

Proceeds from issuance of shares upon exercise of options		803			529			2,570			953
Purchase of treasury shares		(69,026	)		(24,543	)		(288,443	)		(144,944	)
Dividends paid to noncontrolling interest		(291	)		-			(1,771	)		(376	)
Repayment of debt		(1,071	)		(4	)		(2,628	)		(20,132	)
Net cash used in financing activities		(69,585	)		(24,018	)		(290,272	)		(164,499	)

Effect of exchange rates on cash and cash equivalents		3,754			3,877			2,643			(8,425	)

Net change in cash, cash equivalents and restricted cash		(202,676	)		105,114			(19,782	)		154,440
Cash, cash equivalents and restricted cash, beginning of period	$	715,990		$	427,982		$	533,096		$	378,656

Cash, cash equivalents and restricted cash, end of period	$	513,314		$	533,096		$	513,314		$	533,096

Reconciliation of cash, cash equivalents and restricted cash reported in the consolidated balance sheet:
Cash and cash equivalents	$	511,795		$	529,596		$	511,795		$	529,596
Restricted cash included in other current assets	$	1,519		$	3,500		$	1,519		$	3,500
Total cash, cash equivalents and restricted cash shown in the statement of cash flows	$	513,314		$	533,096		$	513,314		$	533,096

NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP RESULTS
U.S. dollars in thousands (except per share amounts)
	Quarter ended						Year to date
	December 31,						December 31,
	2023			2022			2023			2022
GAAP revenues	$	623,192		$	568,560		$	2,377,508		$	2,181,294
Non-GAAP revenues	$	623,192		$	568,560		$	2,377,508		$	2,181,294


GAAP cost of revenue	$	200,878		$	180,980		$	768,173		$	683,688
Amortization of acquired intangible assets on cost of cloud		(17,935	)		(18,940	)		(75,667	)		(74,791	)
Amortization of acquired intangible assets on cost of services		-			-			-			(377	)
Amortization of acquired intangible assets on cost of product		(255	)		(241	)		(1,021	)		(1,017	)
Valuation adjustment on acquired deferred cost of cloud		-			13			-			54
Cost of cloud revenue adjustment (1)		(4,605	)		(2,451	)		(10,965	)		(8,840	)
Cost of services revenue adjustment (1)		(3,142	)		(3,233	)		(11,906	)		(11,497	)
Cost of product revenue adjustment (1)		15			(147	)		121			(548	)
Non-GAAP cost of revenue	$	174,956		$	155,981		$	668,735		$	586,672


GAAP gross profit	$	422,314		$	387,580		$	1,609,335		$	1,497,606
Gross profit adjustments		25,922			24,999			99,438			97,016
Non-GAAP gross profit	$	448,236		$	412,579		$	1,708,773		$	1,594,622


GAAP operating expenses	$	299,649		$	299,756		$	1,174,108		$	1,162,433
Research and development (1)		(6,997	)		(9,736	)		(31,402	)		(33,561	)
Sales and marketing (1,2)		(11,515	)		(13,993	)		(48,048	)		(57,114	)
General and administrative (1,2)		(34,588	)		(20,549	)		(92,291	)		(73,540	)
Amortization of acquired intangible assets		(3,506	)		(5,748	)		(15,757	)		(28,901	)
Valuation adjustment on acquired deferred commission		22			43			128			196
Change in fair value of contingent consideration		18,258			-			18,258			-
Non-GAAP operating expenses	$	261,323		$	249,773		$	1,004,996		$	969,513


GAAP financial and other income, net	$	2,635		$	(9,127	)	$	(22,473	)	$	(10,159	)
Amortization of discount and loss of extinguishment on debt		(1,182	)		(1,151	)		(4,668	)		(5,788	)
Realized loss on marketable securities, net		(12,271	)		-			(12,271	)		-
Change in fair value of contingent consideration		-			-			(817	)		-
Non-GAAP financial and other income, net		(10,818	)		(10,278	)		(40,229	)		(15,947	)


GAAP taxes on income	$	38,378		$	25,765		$	119,399		$	79,387
Tax adjustments re non-GAAP adjustments		4,464			12,037			41,937			54,897
Non-GAAP taxes on income	$	42,842		$	37,802		$	161,336		$	134,284


GAAP net income	$	81,652		$	71,186		$	338,301		$	265,945
Valuation adjustment on acquired deferred cost of cloud revenue		-			(13	)		-			(54	)
Amortization of acquired intangible assets		21,696			24,929			92,445			105,086
Valuation adjustment on acquired deferred commission		(22	)		(43	)		(128	)		(196	)
Share-based compensation (1)		47,298			50,061			180,504			185,052
Acquisition related expenses (2)		13,534			48			13,987			48
Amortization of discount and loss of extinguishment on debt		1,182			1,151			4,668			5,788
Realized loss on marketable securities, net		12,271			-			12,271			-
Change in fair value of contingent consideration		(18,258	)		-			(17,441	)		-
Tax adjustments re non-GAAP adjustments		(4,464	)		(12,037	)		(41,937	)		(54,897	)
Non-GAAP net income	$	154,889		$	135,282		$	582,670		$	506,772


GAAP diluted earnings per share	$	1.24		$	1.07		$	5.11		$	4.00

Non-GAAP diluted earnings per share	$	2.36		$	2.04		$	8.79		$	7.62

Shares used in computing GAAP diluted earnings per share		65,749			66,285			66,265			66,465

Shares used in computing non-GAAP diluted earnings per share		65,749			66,285			66,265			66,465

NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP RESULTS (continued)
U.S. dollars in thousands


(1) Share-based Compensation
	Quarter ended					Year to date
	December 31,					December 31,
	2023			2022		2023			2022

Cost of cloud revenue	$	4,605		$	2,451	$	10,965		$	8,840
Cost of services revenue		3,142			3,233		11,906			11,497
Cost of product revenue		(15	)		147		(121	)		548
Research and development		6,997			9,736		31,402			33,561
Sales and marketing		11,515			13,993		48,023			57,114
General and administrative		21,054			20,501		78,329			73,492
	$	47,298		$	50,061	$	180,504		$	185,052



(2) Acquisition related expenses
	Quarter ended					Year to date
	December 31,					December 31,
	2023			2022		2023			2022

Sales and marketing	$	-		$	-	$	25		$	-
General and administrative		13,534			48		13,962			48
	$	13,534		$	48	$	13,987		$	48

NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP NET INCOME TO NON-GAAP EBITDA
U.S. dollars in thousands


	Quarter ended						Year to date
	December 31,						December 31,
	2023			2022			2023			2022
	Unaudited			Audited			Unaudited			Audited

GAAP net income	$	81,652		$	71,186		$	338,301		$	265,945
Non-GAAP adjustments:
Depreciation and amortization		41,212			47,469			167,360			176,546
Share-based Compensation		46,170			49,015			176,658			182,704
Financial and other expense/ (income), net		2,635			(9,127	)		(22,473	)		(10,159	)
Acquisition related expenses		13,534			48			13,987			48
Change in fair value of contingent consideration		(18,258	)		-			(18,258	)		-
Valuation adjustment on acquired deferred commission		(22	)		(43	)		(128	)		(196	)
Valuation adjustment on acquired deferred cost of cloud		-			(13	)		-			(54	)
Taxes on income		38,378			25,765			119,399			79,387
Non-GAAP EBITDA	$	205,301		$	184,300		$	774,846		$	694,221

NICE LTD. AND SUBSIDIARIES
NON-GAAP RECONCILIATION - FREE CASH FLOW FROM CONTINUING OPERATIONS
U.S. dollars in thousands


	Quarter ended						Year to date
	December 31,						December 31,
	2023			2022			2023			2022
	Unaudited			Audited			Unaudited			Audited
Free cash flow (a)
Net cash provided by operating activities	$	180,496		$	176,706		$	561,430		$	479,715

Purchase of property and equipment		(6,079	)		(10,941	)		(29,205	)		(31,893	)
Capitalization of internal use software costs		(13,868	)		(12,826	)		(54,974	)		(49,997	)

Free Cash Flow	$	160,549		$	152,939		$	477,251		$	397,825

(a) Free cash flow from continuing operations is defined as operating cash flows from continuing operations less capital expenditures of the continuing operations and less capitalization of internal use software costs.