SAN FRANCISCO, CA--(Marketwired - Jun 7, 2016) - NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, increased its customer base by over 50 percent and grew its international new business by 140 percent in FY'2016.
The company now serves more than 600 customers spanning 128 countries and six continents, including MobileIron, Siemens, RAC, Canadian Cancer Society, Vax, Quintessentially and Wowcher. NewVoiceMedia's intelligent communications platform is revolutionizing the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales team.
Recognized as one of the world's most valuable cloud computing companies by Insights Success Magazine, NewVoiceMedia continues to attract new customers through exciting technological developments, starting the last financial year by announcing the launch of its gamification module Motivate. Using the combined power and intelligence of ContactWorld for Sales and Motivate, together with the single platform of Salesforce, sales organizations can now transform everyday tasks into rewarding activities that will help increase engagement, encourage reps to develop a habit of best practice processes and improve business efficiencies, especially through improved user CRM adoption. In August, the company launched ContactWorld QuickStart for the SMB market, offering smaller businesses a great value customer contact solution with the fundamental call features needed to grow their business, meaning they can invest their money in further expansion and scale the use of the platform to support their growth.
In September, NewVoiceMedia launched ContactWorld for Wearables on the Salesforce AppExchange. Through this solution, sales and service professionals can offer exceptional service to their customers and prospects without being tied to their computers or compromising their busy schedules.
Over the year, NewVoiceMedia was recognized by some of the most prestigious awards in the industry. The company was honored in the Sunday Times Hiscox Tech Track 100, an annual league table which ranks Britain's private technology, media and telecoms companies with the fastest-growing sales, and most recently by CUSTOMER magazine's CRM Excellence Awards for its ContactWorld for Service solution.
Rapid growth and technology innovation led to NewVoiceMedia securing $30m in a new round of funding from new investor BGF Ventures and joined by existing investors BVP, Eden Ventures, Highland Capital Partners Europe, Salesforce Ventures and TCV. This investment, which further recognizes the company's incredible growth and financial performance, is helping to accelerate NewVoiceMedia's international growth plans, with particular emphasis on the North American market, driven by further expansion of its US-based sales, marketing and professional services delivery teams and alongside its ongoing commitment to enriching its product and platform capabilities.