Netflix (NFLX) has thrived amid the novel coronavirus, which forced billions of people across the globe into their homes and helped the streaming service add almost as many subscribers in the first six months of 2020 as it did all of last year.

But the company rose from DVD-by-mail startup to streaming giant well before the pandemic, upending the movie and television industries as competitors launched their own versions of its online service.

In a recent interview, Netflix co-founder and co-CEO Reed Hastings told Yahoo Finance how the company’s unorthodox management style drove it to innovate and grow — a process that he and co-author Erin Meyer detail in a new book “No Rules Rules: Netflix and the Culture of Reinvention.”

“We really manage right on the edge of chaos,” Hastings says. “It's not the most efficient place, but that's part of why we've been able to adapt.”

“If you think of the last 300 years, we've had factories providing enormous economic value, and so a lot of our society has the factory as the model of the organization,” he adds. “Very top down, very process, very efficient.”

“But it's not the right way to run a creative organization,” he adds. “An organization that needs new ideas; [that] needs to be able to make mistakes.”

The company — which as of May employs 8,600 people — provides workers with unlimited vacation days, pays high compensation but does not use bonuses, and encourages employees to give each other direct, honest feedback.

“We've been able to adapt from DVD by mail to domestic streaming to global streaming to original content in less than 20 years,” Hastings says. “Because we're so focused on supporting creativity.”

Netflix has drawn attention and some criticism for what the company calls the “keeper test,” which asks managers to assess direct-reports based on whether they would try to prevent them from leaving for another company. A report from the Wall Street Journal, in 2018, found that the approach contributed to anxiety among workers who fear a sudden dismissal.

Hastings rejected the notion of unhappiness among Netflix employees, citing employee satisfaction surveys that rank Netflix among the top companies nationwide.

“Netflix employees love working there,” Hastings says. “It's so fun because people feel the trust, the openness of the culture, information sharing, and because they've got incredible colleagues — and so they get to do a lot.”

But the workplace culture at Netflix fits a certain type of employee, Hastings acknowledged.

“Netflix is not for everyone,” he says. “Netflix is for people who are learning machines. They just love absorbing new ideas and new experiences and are willing to make mistakes to figure things out. And it's those kind of self-motivated learners that do so well at Netflix.”