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Music festivals: marketing dream or nightmare?
Paul Bernhardt | Getty Images. Music festivals are a great place to reach millennials, but don't make these common mistakes, says Alan Sartirana. · CNBC

Summer may be winding down but the music-festival season is just getting started.

Companies looking to get in front of the hippest audiences will have opportunities throughout September and October, as music fans flock to festivals across the nation, including "Austin City Limits," featuring Foo Fighters, ASAP Rocky and The Strokes, on the first and second weekends in October and "Voodoo Experience," a multi-day event just outside New Orleans, starting on October 30 with Ozzy Osbourne and Florence + The Machine.

These events can attract 50,000 attendees or more from all over the country. That's a lot of eyeballs for brands like 7-Up, Café Bustelo and Nordstrom (NYSE: JWN).


Of course, selling to these audiences is not as easy as it used to be. Putting a banner behind a stage when you're playing to millennial consumers just won't cut it. These concert-goers have seen it all and expect a unique and totally authentic experience. That's why advertisers need to know to whom they are marketing, and what solution and/or onsite experience their brand is providing for attendees. Just because a festival exists, doesn't mean your brand should have a presence there.

As someone who has spent countless hours walking the grounds of these events, both as a fan and as a marketer, I've been amazed by the number of brands that simply don't belong. Why, for example, would McDonald's (NYSE: MCD) and Subway set up shop in foodie cities like Austin during SXSW, where festival goers prefer to sample local fare? Festival sponsorships are pricey, yet these companies got little for their marketing dollars. In fact, their presence was mocked by music fans and the media. Even worse was the much-maligned Doritos stage—a monstrosity that forced musicians to perform in front of a giant vending machine.


It's key to understand what the festivals are, and who attends. While mostly geared towards millennials, these days, event organizers are booking acts that tend to appeal to a broader audience, from the emerging indie bands to older, established acts like Elton John and Metallica. This goes beyond the traditional demographic, but as fans of the music they have shared values and interests. It's a discerning crowd that's repelled by in-your-face messaging.

While not necessarily anti-brand, they are pro-authenticity. A brand can't simply buy its way into a festival and expect people to line up, especially in an environment where they are being barraged all day with different images, sounds and tastes. Companies that want to be remembered need to create an experience that stands out and enhances the enjoyment of the festival fan, whether that's by creating a comfortable lounge for weary concertgoers (Jack Daniels, Fat Boy), or places to plug in and recharge a cell phone (Samsung (: 593'A-KR) and Verizon (NYSE: VZ)).