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Mobile CRM Market to reach US$ 52.4 Bn in 2029 - Comprehensive Research Report by FMI

Mobile CRM Market - Analysis, Outlook, Growth, Trends, Forecasts

DUBAI, United Arab Emirates, Jan. 27, 2022 (GLOBE NEWSWIRE) -- According to a new research study by Future Market Insights (FMI), the global mobile CRM market is estimated to value over US$ 26.2 Bn in 2022, up from US$ 13.5 Bn in 2021.

Growth of mobile CRM market is underpinned by a slew of factors, spanning from evolving gears of technology to ubiquitous use of smartphones. Businesses, in order to adopt agility and dexterity as two of their core values, are counting on platforms that mobilize management of customer relationships. This, in turn, is likely to work in favour of mobile CRM market through 2029 and create new opportunities for the vendors to expand their offerings and reap profits.

Mobile CRM Market Size (2022)

US$ 26.2 Bn

Predicted Net Worth (2029)

US$ 52.4 Bn

Global Market Growth (2022-2029)

10.4% CAGR

North America Market Share

25.7%

As per the report, with the growth of digitized workforces, real-time access to critical information is no longer a "nice to have" aspect, rather it is a necessity to foster streamlined operations. Modern businesses are placing customer satisfaction at the top of their priority list and are actively seeking fine-grained insights for their sales realms to access on the go. This, in turn, is preparing the grounds for high scale adoption of mobile CRM platforms across the globe through 2029.

According to the report, ‘CRM on demand’ is one of the overarching trends introducing major reforms in the mobile CRM market, as enterprises are increasingly turning to cloud-based suites that promise immense flexibility and scalability.

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“Trends in the mobile CRM market space point to an ever-increasing end user preference for efficiency and reliability. Considering this, key vendors in the mobile CRM market space are pushing their limits and bringing out new innovations for weaving successful end user experiences”.

According to the research study, BFSI ranks among some of the early adopters of mobile CRM till 2021 and beyond, with revenues estimated to surpass US$ 3 Bn in 2022. However, retail units are likely to overtake BFSI as one of the significant spenders on mobile CRM solutions in the latter half of the assessment period, as the retailers are rapidly turning to mobile CRM platforms for streamlining the aspects of their sales funnels. Adoption of mobile CRM in healthcare is also estimated to pick pace through 2028, given that healthcare services worldwide are shifting their focus toward ‘value-based care’ models.