McDonald's Talks About Its U.S. Growth Struggles

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McDonald's (NYSE: MCD) recently closed the books on a mixed fiscal second quarter. Sales growth was impressive in its international markets, and profitability rose. However, customer traffic fell in the key U.S. geography, which led to a slowdown in its global expansion rate.

CEO Steve Easterbrook and his executive team sought to put those results into context for investors in a conference call with Wall Street analysts. Below are a few highlights from that presentation.

Four friends sharing a fast food meal.
Four friends sharing a fast food meal.

Image source: Getty Images.

U.S. struggles

CFO Kevin Ozan said,

An important part of our U.S. plan includes delivering a balanced mix of both higher average check and comparable guest count growth. We've seen positive benefits in average check. However, we remain intensely focused on increasing customer visits.

Sales gains ticked down to 2.6% in the U.S. division from 2.9% in the prior quarter. McDonald's estimates that this growth rate translated into modest market share expansion that was aided by customers' trading up to higher-priced items and adding on order items from its value menu. These wins pushed average spending higher to more than offset the decline in customer traffic. Management said international markets performed better by logging gains in both average spending and customer visits.

Benefits of delivery

"Delivery's becoming a meaningful contributor to our sales, and in several of our top markets, delivery now represents as much as 10% of sales in those restaurants offering delivery," reported Easterbrook.

More than 1 billion people live within 10 minutes of a McDonald's restaurant, and that fact means the company has a massive opportunity to target growth in the delivery niche. While many restaurant rivals have struggled with the logistics and profitability around this offering, management sees almost no downside to pursuing this market aggressively. It requires "virtually no additional investment," Easterbrook explained, while boosting guest count. At the same time, delivery orders are about twice the size of standard in-person orders. Those figures help explain why McDonald's has ramped up its delivery network to 13,000 restaurants – up from 7,800 a year ago.

Strong finances

Ozan said, "We've taken significant steps to capitalize on the strengths of our business model...all of which are yielding significant benefits to our operating margin as we continue to progress toward our target of mid-40s. Year-to-date, our operating margin was 42%, up from 37% last year."

McDonald's faced higher food costs that, along with rising wages, pushed expenses up during the quarter. Its aggressive refranchising initiative more than offset that decline, though, and the company also got a boost from a lower tax rate. Altogether, adjusted earnings improved 12% to $1.99 per share, and executives foresee continued modest growth in profitability as the proportion of company-owned locations drifts down toward 5% from about 7% today.