CHICAGO, IL and PITTSBURGH, PA--(Marketwired - Apr 7, 2016) - Personality-based SaaS pioneer Mattersight Corporation (NASDAQ: MATR) and leading speech-to-text and voice analytics provider Voci Technologies today announced a strategic partnership whereby Mattersight will license Voci's V-Blaze™ transcription engine and call recording converters and Voci will license Mattersight's Behavioral Analytics Cloud, in order to elevate the customer experience for both companies' customers.
Mattersight has developed an unmatched set of millions of proprietary algorithms and insights about human emotion and personality. These in-depth analytics capabilities, along with a robust infrastructure for real-time desktop analytics and notification, are all hosted in Mattersight's highly-secure Behavioral Analytics Cloud.
Voci has developed the fastest, lowest latency and most accurate speech-to-text transcription engine on the market. Currently available in English and Spanish, it not only provides highly accurate, fully-punctuated transcripts and emotional information, but can also be used to protect customers' privacy by automatically redacting sensitive PCI information. These capabilities support both post-call analytics and live real-time analytics. Additionally, Voci has created a telephony adapter that can be easily configured to ingest call recordings from the most popular third-party call recording systems.
Combining its vast array of proprietary algorithms, personality insights, real-time alerting and portal infrastructure with Voci's transcription engine, Mattersight will be able to provide customers with a set of transformational analytics applications, all served from the company's secure Behavioral Analytics Cloud, including:
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The feeding of hundreds of data attributes and the underlying call transcriptions to its customers' BIG DATA AND CRM APPLICATIONS
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Improved REAL-TIME ALERTING for financial compliance and business process monitoring
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Enhancement of Mattersight's best-in-class PREDICTIVE MODELING of CSAT and NPS®
"Even the slightest vocal nuances are a rich source of data and insight, so excellent, extremely accurate transcription is essential to our products' success," said Mattersight CEO Kelly Conway. "Voci's technology is unsurpassed in the market, and will allow us to provide our customers with the most compelling, valuable and advanced speech analytics applications available. We are very excited to introduce it into our product stack."
Voci will leverage Mattersight's Behavioral Analytics Cloud to provide its Speech Analytics, Business Intelligence, Electronic Discovery and Compliance customers with its highly-secure secure PCI- and HIPAA-compliant cloud solution.