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Macy's is rolling out mobile checkout to all of its department stores.
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The company also announces at ShopTalk the expansion of a virtual reality pilot for furniture.
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Macy's mobile app is being upgraded to include an augmented reality element — the ability to move furniture around one's own home.
Macy's M wants to make checking out at its stores less of a hassle.
The company will roll out a mobile checkout option, powered by its mobile app, to all full-line Macy's stores by the end of 2018, CEO Jeff Gennette said Sunday at the ShopTalk conference in Las Vegas.
The company is also adding an augmented reality shopping experience for furniture to the Macy's app, hitting phones as early as next month for some shoppers. With the upgrade, customers will be able to virtually place Macy's furniture within their own living spaces, seeing how it looks there before they buy.
"It's the most competitive [retail] environment we've ever seen," Gennette said at ShopTalk. "Macy's heritage isn't going to be enough to guarantee success."
Macy's has been testing the mobile checkout option at its store in Woodbridge, New Jersey. The platform allows shoppers to scan bar codes on items (apparel, home goods, etc.) with their phones, as they add merchandise to their baskets in stores. Relevant discounts and rewards will also be applied, via a shopper's loyalty account, throughout.
When customers are finished shopping, they will head to a special counter for mobile checkout, where an associate will remove security tags and make sure the number of items scanned adds up to those paid for. Then, they're ready to go.
At a recent conference with investors, Gennette called checking out the "single biggest pain point" in stores today. "Being able to turn that control [of checking out] over to customers is a big win," he said.
Macy's will also soon start piloting mobile checkout at its Bloomingdale's location in New York's SoHo neighborhood, with plans to grow the platform to this department store brand at a later date.
Also on Sunday, Macy's announced the expansion of a successful virtual reality pilot for furniture to 60 stores by this fall. It had been testing the VR technology at three locations, in New York, New Jersey and Florida.
The new furniture shopping experience will allow shoppers to move items around a virtual room (a bedroom, bathroom, kitchen, etc.) via a tablet in stores. It will cover a "significant portion of Macy's largest furniture departments," the company said. Once the room is designed, shoppers will be able to "step into the room and walk around," using a VR headset.