In This Article:
By Yimou Lee and Brenda Goh
TAIPEI/SHANGHAI (Reuters) - Foxconn said on Thursday a pay-related "technical error" occurred when hiring new recruits at a COVID-hit iPhone factory in China and apologised to workers after the company was rocked by fresh labour unrest.
Men smashed surveillance cameras and clashed with security personnel as hundreds of workers protested at the world's biggest iPhone plant in Zhengzhou city on Wednesday, in rare scenes of open dissent in China sparked by claims of overdue pay and frustration over severe COVID-19 restrictions.
Workers said on videos circulated on social media that they had been informed that the Apple Inc supplier intended to delay bonus payments. Some workers also complained they were forced to share dormitories with colleagues who had tested positive for COVID.
"Our team has been looking into the matter and discovered a technical error occurred during the onboarding process," Foxconn said in a statement, referring to the hiring of new workers.
"We apologize for an input error in the computer system and guarantee that the actual pay is the same as agreed and the official recruitment posters." It did not elaborate on the error.
The apology was an about-face from a day earlier when Foxconn said it had fulfilled its payment contracts.
The unrest comes at a time when China is logging record numbers of COVID-19 infections and grappling with more and more lockdowns that have fuelled frustration among citizens across the country. But it has also exposed communication problems and a mistrust of Foxconn management among some staff.
The largest protests had died down and the company was communicating with employees engaged in smaller protests, a Foxconn source familiar with the matter told Reuters on Thursday.
The person said the company had reached "initial agreements" with employees to resolve the dispute and production at the plant was continuing.
Mounting worker discontent over COVID outbreaks, strict quarantine rules and shortages of food had seen many employees flee the enclosed factory campus since October after management implemented a so-called closed-loop system that isolated the plant from the wider world.
Many of new recruits had been hired to replace the workers who had fled - estimated by some former staff to number thousands.
The Taiwanese company said it would respect the wishes of new recruits who wanted to resign and leave the factory campus, and would offer them "care subsidies". The Foxconn source said the subsidies amounted to 10,000 yuan ($1,400) per worker.