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Mexican telecommunications operator reduces bill run times by 70% and achieves greater agility with Oracle Digital Business Experience on Oracle Cloud Infrastructure
MEXICO CITY and AUSTIN, Texas, May 1, 2025 /PRNewswire/ -- Izzi, a subsidiary of Televisa Group, is modernizing its business support systems (BSS) in the cloud to bolster customer experience. By upgrading to the latest version of Oracle Communications Digital Business Experience running on Oracle Cloud Infrastructure (OCI), Izzi has reduced billing times by 70% and invoicing times by 60%, allowing the company to receive payments faster and improve cash flow. Izzi embarked on its modernization and cloud migration journey with support from the Oracle Customer Solutions for Industries consulting team. This also included upgrading the CRM and billing applications of Oracle Digital Business Experience and moving the solution to OCI.
"We have undergone many mergers and acquisitions over the years, including most recently with Sky Mexico, so it was important that we are able to consolidate these businesses onto a single, modern, future-ready architecture," said Edgar Mendez, General Manager of Systems Operation, Infrastructure, and LAN at Izzi. "With this upgrade to Oracle Communications Digital Business Experience, we are able to execute on our cloud strategy, immediately realize cost and operational benefits, and maintain control of our applications. This positions us well for future business growth, while also providing a solid foundation on which to execute future strategic initiatives."
Izzi provides cable broadband, fixed telephony, TV content and mobile services for more than six million subscribers in 157 cities, including Mexico City. In early 2024, the company announced the acquisition of TV and satellite provider Sky Mexico, increasing Izzi's total number of subscribers to 17 million.
Public cloud-led modernization and growth
Oracle is at the center of Izzi's multicloud strategy, enabling Izzi to integrate applications on other clouds with the performance and cost advantages of OCI. As part of this strategy, Oracle FastConnect will provide the company with a dedicated, private, high-bandwidth connection to its applications hosted on other clouds.
In addition, Izzi has strengthened its architecture by hosting production and disaster recovery environments across two OCI regions. This helps ensure seamless scalability, enhanced redundancy, and continuous business operations, which together deliver a more reliable customer experience.