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(Bloomberg) -- Online travel booking site Nustay A/S has filed a complaint to the European Union’s antitrust regulator, claiming Expedia Group Inc. and Booking Holdings Inc. are trying to “kill off” the startup for offering lower prices and punishing hotels that appear on its site.
The Danish company said the online travel giants were in breach of competition rules by trying to maintain “artificially high price levels” for hotel rooms -- thereby potentially trying to keep their commissions high -- by preventing Nustay from offering lower prices.
Founded in 2014, Nustay advertises rooms booked at a block rate, as well as direct on-demand booking, in a bid to provide customers cheaper offers than often appear on rival sites. The Danish website also charges low commissions, resulting in better prices for customers but the same earnings for hotels, it says.
Nustay said Expedia and Booking.com downgraded hotels in their search rankings if a hotel’s prices were lower on a competing website, harming the hotels’ ability to land bookings. Hotels, in turn, are pressuring Nustay to raise prices so they wouldn’t lose more business on Booking and Expedia, it added.
The European Commission said it had received Nustay’s complaint and was assessing it. Booking and Expedia didn’t respond to requests for comment.
“We really have the possibility to give a better product to the consumers at a lower price, but we are seeing a tremendous effort from Expedia and Booking.com to kill us before we even get a chance to get a foothold, “ Nustay Chief Executive Officer Mathias Lundoe Nielsen said in an interview, adding they decided to file the complaint to try to get fair terms and “show how big of a problem it actually is.”
The company said its visibility online increased rapidly last fall when Alphabet Inc.’s Google started including Nustay’s cheaper offers in its hotel search, alongside Booking and Expedia’s offerings.
That development also triggered complaints from more than a thousand hotels, who urged Nustay to increase their prices, after being pressured by Expedia and Booking, Lundoe Nielsen said. Some of the hotels complained they were losing so much business from Booking or Expedia, and because Nustay doesn’t represent a large part of its business, they just wanted Nustay to increase the price to appease the online travel giants, he said.
In one email exchange between a European hotel and Nustay and seen by Bloomberg, the owner said “we have been contacted by both of our partners Expedia and Booking.com, they both have asked us to contact the ones that are not in line with the prices we communicate.”