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With first successful deployment at The Bank of East Asia
HONG KONG, Dec. 18, 2024 /PRNewswire/ -- HKT (SEHK: 6823) and LeapXpert today announced a collaboration to offer secure and regulatory compliant digital communication solutions for businesses, especially financial institutions, with first deployment by The Bank of East Asia, Limited ("BEA").
Leveraging HKT's robust fixed and mobile network infrastructure as well as expertise in system integration, along with LeapXpert's experience in providing comprehensive communication compliance solutions, this collaboration enables businesses to communicate with their customers using the preferred channels of the latter, including social media platforms such as WhatsApp, WeChat and more, while upholding regulatory compliance requirements. It also eliminates the need for employees of businesses to switch between multiple messaging apps.
While regulatory requirements mandate recordkeeping for communications on various channels including messaging apps, LeapXpert's Digital Communications Governance and Archiving (DCGA) solutions ensure communications are governed and in compliance with strict regulatory requirements. It also facilitates archiving and surveillance of exchanged information to prevent the sharing of sensitive data and protect the platform from viruses or malware attacks through files transfer.
Steve Ng, Managing Director of Commercial Group, HKT, said, "Amid an increasingly stringent regulatory environment, it is more important than ever for businesses to safeguard the security of their interactions while ensuring customer convenience. We are pleased to collaborate with LeapXpert on bringing regulatory compliant digital communication solutions to businesses. As a trusted partner to enterprises, we are dedicated to providing them with solutions that offer high levels of security and data protection while enhancing customer experience."
BEA, a Hong-Kong-based financial services group, has deployed The LeapXpert Communications Platform, underpinned by HKT's connectivity infrastructure, as the dedicated enterprise messaging solution for employees to communicate with customers. It enables customers to continue enjoying their preferred native messaging apps, in this case WhatsApp and WeChat.
Stephen Leung, Group Chief Information Officer, General Manager and Head of Technology and Productivity Division at BEA, said, "We are excited to adopt LeapXpert's communication solution through HKT's infrastructure. The solution enables a secure and centralised platform to conduct real-time communication with customers, enhancing our interaction capabilities while keeping compliance requirements in check. This collaboration contributes to BEA's vision to be a preferred and trusted banking partner for our customers."