Dublin, July 19, 2022 (GLOBE NEWSWIRE) -- The "Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry" report has been added to ResearchAndMarkets.com's offering.
This study leverages the input of IT decision makers from a global survey conducted by the publisher in November through December 2021, which was analyzed in 2022.
Retail sales are an important economic indicator because consumer spending reflects the strength of an economy and its fundamentals. Retailers are expected to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce capabilities and support the diverse workforce with unified communications and collaboration (UCC) and contact center technologies.
IT decision maker participants spanned across global regions, and business sizes. The survey focused on the current state of adoption among various unified communications, collaboration and contact center tools, key investment drivers and future investment plans, perceived benefits of those tools, top challenges that retail organizations face, the current and future state of hybrid work, as well as future office and real estate plans.
The retail sector encompasses a rage of business types, from automotive retail; consumer and professional electronics retail; fashion, fitness and personal care; convenience, hyper markets, grocery stores and more. As such, the industry is comprised of a diverse mix of worker roles across back office and frontline staff, including industry-specific and general business roles.
Key Topics Covered:
1 IT/Telecom Decision-maker Survey: Research Objectives and Methodology
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Research Objectives
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Research Methodology
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Sample Distribution - Country
2 IT/Telecom Decision-maker Survey: Respondent and Organization Profile
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Respondent Profile - Decision-Making Authority
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Respondent Profile - Familiarity with IT Budget
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Respondent Profile - IT/Telecom-Related Purchase Involvement
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Organization Profile - Size of Organization
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Organization Revenue
3 Market Overview
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Why Retail? Why Now?
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Retail Industry - Definition, Revenue and ICT Spend
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Retail Industry Overview - Workforce Characteristics
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Disruption in the Retail Industry
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Overview of Key Trends in Retail industry
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Retail Industry in the Spotlight
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Frontline Workers in the Retail Industry
4 Digital Transformation in the Retail Industry
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IT/Telecom Decision Maker Perspectives: Digital Transformation Strategies
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Impact of Covid-19 on Digital Transformation Strategy and Investments in 2021-2022
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Business Goals for Retail Organizations in 2022
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COVID-19 Impact on Digital Transformation Objectives in 2022
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Employee Engagement Initiatives in 2022
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Hurdles in Achieving Digital Transformation Objectives
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Digital Transformation Success measurement