In This Article:
ATLANTA, April 08, 2025--(BUSINESS WIRE)--FINEOS Corporation Ltd (ASX FCL), a global leader in core systems for life, accident, and health insurers, and Sutherland, a global leader in business and digital transformation and an insurance TPA, today announced a strategic partnership to redefine absence and leave management for U.S. employee benefit carriers.
As insurers navigate complex regulatory landscapes, shifting workforce dynamics, and rising customer expectations, this collaboration empowers them with a comprehensive, AI-driven solution that streamlines leave administration, enhances compliance, and improves operational efficiencies. By integrating the FINEOS Absence platform, purpose-built for employee benefits, with Sutherland’s expertise in AI and automation-driven BPaaS (Business Process as a Service), the alliance will enable carriers to scale efficiently while delivering superior customer experiences.
Key Goals of the Strategic Alliance:
Accelerating market expansion with an industry-leading solution:
The partnership provides insurers with a seamlessly integrated software and services offering that modernizes leave management and helps group insurers and administrators efficiently manage employee leaves for their clients. The flexible contracting model enables smooth in-house transitions without costly or disruptive system conversions.
Driving operational efficiency and compliance:
For carriers struggling with legacy systems or fragmented leave management processes, this alliance delivers intelligent, automated workflows that enhance compliance, reduce administrative burdens, and improve overall business performance.
Scaling operations in a changing regulatory landscape:
With evolving legislation and shifting market demands, insurers need adaptable, scalable solutions. This partnership enables carriers to future-proof their absence and group benefits administration with technology that seamlessly evolves to meet regulatory requirements, ensuring long-term competitiveness in an ever-changing industry.
"This partnership is a game changer for employee benefits carriers looking for a faster, more efficient way to manage leave programs," said Michael Kelly, Chief Executive Officer at FINEOS. "Leave management has become a ‘table stakes’ capability for insurers to remain competitive. By integrating the industry’s leading absence platform with Sutherland’s operational expertise, we offer a seamless, scalable solution that helps carriers overcome current vendor challenges and transition effortlessly to a best-in-class system."