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Expensify Announces Q4 and Full Year Fiscal 2024 Results

In This Article:

The company generated $23.9 million in Operating Cash Flow and $23.9 million in free cash flow in fiscal year 2024, Q4 revenue increased 5% from Q3 2024.

PORTLAND, Ore., February 27, 2025--(BUSINESS WIRE)--Expensify, Inc. (Nasdaq: EXFY), a payments superapp that helps individuals and businesses around the world simplify the way they manage money across expenses, corporate cards and bills, today released a letter to shareholders from Founder and CEO David Barrett alongside results for its quarter and year ended December 31, 2024.

A Message From Our Founder

Quite simply, another great quarter, capping off an exciting year. The numbers speak for themselves:

  • Q4 Revenue is up 5% q/q, FY24 Net loss is down 76% y/y and FY24 Adjusted EBITDA is up 199% y/y – to a whopping $39.4 million.

  • We generated $23.9 million in Operating Cash Flow and $23.9 million in free cash flow – beating the high end of our 2024 forecast by 19% even after raising it multiple times throughout the year.

  • Expensify Card spend is up 44% y/y, and interchange is up 54% y/y – essentially all of which is revenue now that we've effectively completed our migration to the new card program (which treats interchange as revenue, not as a contra expense, and earns more interchange per swipe).

  • And my personal favorite, we paid off $22.7 million in debt – making us debt free.

These results weren't easy, and are the early results of our integration of "deep AI" – not surface level, gimmicky features, but AI applied to complex systems that have previously required large teams of human agents. For example:

  • We have virtually eliminated human intervention in the SmartScan process, and now leverage a highly tuned and backtested AI model that results in faster, more accurate scans, across more languages and complex formats than ever – at 25% the cost.

  • We made a major upgrade to our hybrid-AI Concierge system, where AI takes a first pass at every new conversation, resulting in ~80% fewer "escalations" to our human team in February '25. Not only has this increased the speed and accuracy of "basic" customer requests, it has freed up substantially more time for our human team to proactively engage with customers via account management calls.

  • We are evaluating the transcripts of every customer call based on documented best practices, providing real-time feedback to our sales team and support staff (as well as detailed performance indicators to their managers). This has resulted in a 97% increase in "perfect calls" (as measured by our team covering every point correctly before hanging up) in January '25 alone.