Revenue of $76.5 million was at the upper end of the company’s outlook range
Consumer reach exceeded 87 million average monthly active users, with paid ticket volume of 21.6 million
Creator acquisition continued to improve following the reintroduction of the free tier in September
SAN FRANCISCO, February 27, 2025--(BUSINESS WIRE)--Eventbrite (NYSE: EB), a global marketplace for shared experiences, reported its financial results for the fourth quarter ended December 31, 2024. The Fourth Quarter 2024 Shareholder Letter can be found on Eventbrite’s Investor Relations website at https://investor.eventbrite.com.
"In the fourth quarter, we delivered revenue at the upper end of our outlook range and exceeded our Adjusted EBITDA margin target for fiscal year 2024," said Julia Hartz, Co-Founder, Chief Executive Officer, and Executive Chair. "The strategic decisions we made in 2024, including refocusing on ticketing growth, strengthening our creator offering, and enhancing the consumer experience, are delivering results. Total and free ticket volumes returned to growth in the quarter, and year-to-year comparisons in paid tickets, paid transacting creators, and paid events improved from the third quarter. With a clear roadmap for 2025 and a disciplined approach to execution, we believe we are well-positioned to drive sustained improvement, scale our marketplace, and unlock long-term value."
Fourth Quarter 2024 Highlights
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Net Revenue of $76.5 million, down 13% year-over-year. Marketplace-related revenue from organizer fees and Eventbrite Ads was 8% of total net revenue.
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Total free and paid ticket volume of 72.0 million tickets grew 2% across 1.4 million events.
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Gross Margin of 68.2% vs 70.1% a year ago.
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Net Loss of $8.4 million and Net Loss Margin of 11.0%, compared to Net Loss of $0.9 million and Net Loss Margin of 1.1% in the same period last year.
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Adjusted EBITDA of $6.5 million and Adjusted EBITDA margin of 8.5%.1
1 For more information on these non-GAAP financial measures, please see "―About Non-GAAP Financial Measures" and the tables under "―Reconciliation of Net Loss to Adjusted EBITDA and the Calculation of Adjusted EBITDA Margin" included at the end of this release.
The summary of GAAP and non-GAAP consolidated financial results are in the table below (in thousands, except percentages, unaudited):
| | Three Months Ended December 31, | | Year Ended December 31, |
| | 2024 | | 2023 | | % Change | | 2024 | | 2023 | | % Change |
| Gross ticket sales | $ | 794,197 | | | $ | 871,510 | | | (9 | )% | | $ | 3,283,561 | | | $ | 3,274,358 | | | — | % |
| Net revenue | $ | 76,464 | | | $ | 87,764 | | | (13 | )% | | $ | 325,068 | | | $ | 326,134 | | | — | % |
| Gross profit | $ | 52,145 | | | $ | 61,499 | | | (15 | )% | | $ | 226,563 | | | $ | 223,004 | | | 2 | % |
| Gross profit margin | | 68 | % | | | 70 | % | | | | | 70 | % | | | 68 | % | | |
| Net loss | $ | (8,376 | ) | | $ | (937 | ) | | 794 | % | | $ | (15,571 | ) | | $ | (26,479 | ) | | (41 | )% |
| Net loss margin | | (11 | )% | | | (1 | )% | | | | | (5 | )% | | | (8 | )% | | |
| Adjusted EBITDA (non-GAAP) | $ | 6,525 | | | $ | 8,797 | | | (26 | )% | | $ | 35,111 | | | $ | 28,655 | | | 23 | % |
| Adjusted EBITDA margin (non-GAAP) | | 9 | % | | | 10 | % | | | | | 11 | % | | | 9 | % | | |
The key operating metrics of the business are summarized below (in thousands, except ATV, unaudited):
| | Three Months Ended December 31, | | Year Ended December 31, |
| | 2024 | | 2023 | | % Change | | 2024 | | 2023 | | % Change |
| Total tickets | | 72,035 | | | 70,570 | | 2 | % | | | 269,631 | | | 301,863 | | (11 | )% |
| Paid tickets | | 21,639 | | | 24,103 | | (10 | )% | | | 83,834 | | | 93,443 | | (10 | )% |
| Total events | | 1,352 | | | 1,446 | | (7 | )% | | | 4,723 | | | 5,159 | | (8 | )% |
| Paid events | | 517 | | | 546 | | (5 | )% | | | 1,752 | | | 1,819 | | (4 | )% |
| Total creators | | 353 | | | 380 | | (7 | )% | | | 766 | | | 850 | | (10 | )% |
| Paid creators | | 166 | | | 183 | | (9 | )% | | | 368 | | | 396 | | (7 | )% |
| Average ticket value (ATV) | $ | 36.70 | | $ | 36.16 | | 2 | % | | $ | 39.17 | | $ | 38.10 | | 3 | % |
| Total ticket buyers | | 31,477 | | | 29,319 | | 7 | % | | | 86,252 | | | 92,860 | | (7 | )% |
Business Outlook
Based on current information, the company anticipates net revenue for the first quarter of 2025 will be within the range of $71 to $74 million with an Adjusted EBITDA margin percentage in the mid-single digits, excluding non-routine items.
Full year 2025 will be a transition year as the company laps the impacts of organizer fees.
Going forward, Ticketing and Ads will essentially comprise Eventbrite’s revenue. The company expects a continued recovery in ticketing trends, with paid ticket volume returning to growth in the second half of the year. Also, the company anticipates Eventbrite Ads to continue to deliver growth throughout the year.
The company expects the elimination of organizer fees to result in an approximately $20 million revenue headwind compared to 2024.
As a result of the continued recovery in ticketing revenue and the elimination of organizer fees, the company expects full year net revenue will be within a range of $295 million to $310 million. The company expects an Adjusted EBITDA margin percentage in the mid-single digits, excluding non-routine items, with the decline in year-over-year margin primarily driven by the loss of high-margin organizer fee revenue.
We have not provided an outlook for GAAP net loss or GAAP net loss margin or reconciliations of expected Adjusted EBITDA to GAAP net loss or expected Adjusted EBITDA margin to GAAP net loss margin, because GAAP net loss and GAAP net loss margin on a forward-looking basis are not available without unreasonable efforts due to the potential variability and complexity of the items that are excluded from Adjusted EBITDA and Adjusted EBITDA margin, such as stock-based compensation expense, foreign exchange rate gains and losses, and other non-recurring expenses.
Earnings Webcast Information
Event: Eventbrite Fourth Quarter 2024 Earnings Conference Call
Date: Thursday, February 27, 2025
Time: 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time)
Live Webcast Site: https://investor.eventbrite.com
An archived webcast of the conference call will be accessible on Eventbrite’s Investor Relations page, https://investor.eventbrite.com
About Eventbrite
Eventbrite is a global events marketplace that serves event creators and event-goers in nearly 180 countries. Since its inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz, and Renaud Visage, with a vision to build a self-service platform that empowers anyone to host and discover live experiences. In 2024, Eventbrite distributed 270 million tickets to over 4.7 million events across a global community of 89 million monthly average users, helping people find new things to do or new ways to do more of what they love. Eventbrite has also earned industry recognition as a top employer, with special designations that include a coveted spot on Fast Company’s prestigious "The World’s 50 Most Innovative Companies" and "Brands That Matter" lists, the Great Place to Work® Award in the U.S., and Inc.'s "Best-Led Companies" honor. Learn more at www.eventbrite.com.
Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, that involve substantial risks and uncertainties. All statements other than statements of historical fact could be deemed forward-looking, including, but not limited to, statements regarding the future performance of Eventbrite, Inc. and its consolidated subsidiaries (the "Company"); the Company’s expectations with respect to its operating model and marketplace strategy; and the Company’s expectations described under "Business Outlook" above. In some cases, forward-looking statements can be identified by terms such as "may," "will," "appears," "shall," "should," "expects," "plans," "anticipates," "could," "intends," "target," "projects," "contemplates," "believes," "estimates," "predicts," "potential," or "continue," or the negative of these words or other similar terms or expressions that concern the Company’s expectations, strategy, plans, or intentions. Such statements are subject to a number of known and unknown risks, uncertainties, assumptions, and other factors that may cause the Company’s actual results, performance, or achievements to differ materially from results expressed or implied in this press release, including those more fully described in the Company’s filings with the Securities and Exchange Commission, including the Company’s Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Further information on potential risks that could affect actual results will be included in the subsequent periodic and current reports and other filings that the Company makes with the Securities and Exchange Commission from time to time. Investors are cautioned not to place undue reliance on these statements. Actual results could differ materially from those expressed or implied. All forward-looking statements are based on information and estimates available to the Company at the time of this release, and are not guarantees of future performance, and reported results should not be considered as an indication of future performance. Except as required by law, the Company assumes no obligation to update any of the statements in this press release.
Disclaimer Regarding Ticketing, Creator and Event Metrics
This press release includes certain measures related to our ticketing business, such as paid tickets, paid creators, ticket buyers, average ticket value, and paid events. We believe that the use of these metrics is helpful to our investors as these metrics are used by management in assessing the health of our business and our operating performance. These metrics are based on what we believe to be reasonable estimates for the applicable period of measurement. There are inherent challenges in measuring these metrics, and we regularly review and may adjust our processes for calculating our internal metrics to improve their accuracy. You should not consider these metrics in isolation or as substitutes for analysis of our results of operations as reported under GAAP.
| Condensed Consolidated Balance Sheets |
| (in thousands; unaudited) |
| | |
| | December 31, |
| | 2024 | | 2023 |
| Assets | | | |
| Current assets | | | |
| Cash and cash equivalents | $ | 416,531 | | | $ | 489,200 | |
| Funds receivable | | 37,629 | | | | 48,773 | |
| Short-term investments, at amortized cost | | 24,959 | | | | 153,746 | |
| Accounts receivable, net | | 2,187 | | | | 2,814 | |
| Creator signing fees, net | | 3,954 | | | | 634 | |
| Creator advances, net | | 3,380 | | | | 2,804 | |
| Restricted cash | | 48,000 | | | | — | |
| Prepaid expenses and other current assets | | 15,856 | | | | 13,880 | |
| Total current assets | | 552,496 | | | | 711,851 | |
| Creator signing fees, noncurrent | | 3,575 | | | | 1,303 | |
| Property and equipment, net | | 12,640 | | | | 9,384 | |
| Operating lease right-of-use assets | | 823 | | | | 177 | |
| Goodwill | | 174,388 | | | | 174,388 | |
| Acquired intangible assets, net | | 5,014 | | | | 13,314 | |
| Other assets | | 3,365 | | | | 2,913 | |
| Total assets | $ | 752,301 | | | $ | 913,330 | |
| Liabilities and Stockholders’ Equity | | | |
| Current liabilities | | | |
| Accounts payable, creators | $ | 300,174 | | | $ | 303,436 | |
| Accounts payable, trade | | 1,407 | | | | 1,821 | |
| Chargebacks and refunds reserve | | 10,315 | | | | 8,088 | |
| Accrued compensation and benefits | | 4,825 | | | | 17,522 | |
| Accrued taxes | | 5,932 | | | | 8,796 | |
| Current portion of long-term debt | | 29,781 | | | | — | |
| Operating lease liabilities | | 2,071 | | | | 1,523 | |
| Other accrued liabilities | | 11,868 | | | | 16,425 | |
| Total current liabilities | | 366,373 | | | | 357,611 | |
| Accrued taxes, noncurrent | | 4,278 | | | | 4,526 | |
| Operating lease liabilities, noncurrent | | 377 | | | | 1,768 | |
| Long-term debt | | 210,938 | | | | 357,668 | |
| Other liabilities | | 106 | | | | — | |
| Total liabilities | | 582,072 | | | | 721,573 | |
| Commitments and contingent liabilities | | | |
| Stockholders’ equity | | | |
| Common stock | | 1 | | | | 1 | |
| Treasury stock at cost | | (50,159 | ) | | | — | |
| Additional paid-in capital | | 1,051,392 | | | | 1,007,190 | |
| Accumulated deficit | | (831,005 | ) | | | (815,434 | ) |
| Total stockholders’ equity | | 170,229 | | | | 191,757 | |
| Total liabilities and stockholders’ equity | $ | 752,301 | | | $ | 913,330 | |
| | | | | | | | |
| Condensed Consolidated Statement of Operations |
| (in thousands, per share amounts; unaudited) |
| | | | |
| | Three Months Ended December 31, | | Year Ended December 31, |
| | 2024 | | 2023 | | 2024 | | 2023 |
| Net revenue | $ | 76,464 | | | $ | 87,764 | | | $ | 325,068 | | | $ | 326,134 | |
| Cost of net revenue | | 24,319 | | | | 26,265 | | | | 98,505 | | | | 103,130 | |
| Gross profit | | 52,145 | | | | 61,499 | | | | 226,563 | | | | 223,004 | |
| Operating expenses: | | | | | | | |
| Product development | | 19,956 | | | | 25,203 | | | | 95,283 | | | | 98,294 | |
| Sales, marketing and support | | 22,930 | | | | 20,772 | | | | 92,014 | | | | 74,574 | |
| General and administrative | | 17,076 | | | | 24,588 | | | | 70,059 | | | | 91,269 | |
| Total operating expenses | | 59,962 | | | | 70,563 | | | | 257,356 | | | | 264,137 | |
| Loss from operations | | (7,817 | ) | | | (9,064 | ) | | | (30,793 | ) | | | (41,133 | ) |
| Interest income | | 4,398 | | | | 7,547 | | | | 25,243 | | | | 27,495 | |
| Interest expense | | (1,102 | ) | | | (2,826 | ) | | | (8,792 | ) | | | (11,185 | ) |
| Other income (expense), net | | (2,962 | ) | | | 3,565 | | | | 930 | | | | 335 | |
| Loss before income taxes | | (7,483 | ) | | | (778 | ) | | | (13,412 | ) | | | (24,488 | ) |
| Income tax provision | | 893 | | | | 159 | | | | 2,159 | | | | 1,991 | |
| Net loss | $ | (8,376 | ) | | $ | (937 | ) | | $ | (15,571 | ) | | $ | (26,479 | ) |
| Net loss per share, basic and diluted | $ | (0.09 | ) | | $ | (0.01 | ) | | $ | (0.17 | ) | | $ | (0.26 | ) |
| Weighted-average number of shares outstanding used to compute net loss per share, basic and diluted | | 94,273 | | | | 101,097 | | | | 93,029 | | | | 100,299 | |
| | | | | | | | | | | | | | | | |
| Condensed Consolidated Statements of Cash Flows |
| (in thousands; unaudited) |
| | |
| | Year Ended December 31, |
| | 2024 | | 2023 |
| Cash flows from operating activities | | | |
| Net loss | $ | (15,571 | ) | | $ | (26,479 | ) |
| Adjustments to reconcile net loss to net cash provided by operating activities: | | | |
| Depreciation and amortization | | 15,104 | | | | 13,760 | |
| Stock-based compensation expense | | 49,688 | | | | 55,056 | |
| Non-cash operating lease expense | | 617 | | | | 5,137 | |
| Amortization of debt discount and issuance costs | | 1,837 | | | | 2,088 | |
| Gain on litigation award | | (3,927 | ) | | | — | |
| Loss on debt extinguishment | | 314 | | | | — | |
| Unrealized (gain) loss on foreign currency exchange | | 2,548 | | | | (2,703 | ) |
| Accretion on short-term investments | | (3,405 | ) | | | (7,362 | ) |
| Amortization of creator signing fees | | 1,193 | | | | 980 | |
| Changes related to creator advances, creator signing fees, and allowance for credit losses | | (127 | ) | | | (1,340 | ) |
| Provision for chargebacks and refunds | | 27,507 | | | | 12,435 | |
| Other | | 551 | | | | 1,161 | |
| Changes in operating assets and liabilities, net of impact of acquisitions: | | | |
| Accounts receivable | | (1,295 | ) | | | (1,352 | ) |
| Funds receivable | | 10,554 | | | | (4,692 | ) |
| Creator signing fees and creator advances | | (4,728 | ) | | | (1,108 | ) |
| Prepaid expenses and other assets | | 1,499 | | | | (1,894 | ) |
| Accounts payable, creators | | 1,281 | | | | (8,599 | ) |
| Accounts payable, trade | | (395 | ) | | | 822 | |
| Chargebacks and refunds reserve | | (25,827 | ) | | | (17,483 | ) |
| Accrued compensation and benefits | | (12,697 | ) | | | 5,887 | |
| Accrued taxes | | (3,676 | ) | | | (8,707 | ) |
| Operating lease liabilities | | (2,106 | ) | | | (2,999 | ) |
| Other accrued liabilities | | (3,366 | ) | | | 6,410 | |
| Net cash provided by operating activities | | 35,573 | | | | 19,018 | |
| Cash flows from investing activities | | | |
| Purchase of short-term investments | | (136,809 | ) | | | (370,160 | ) |
| Maturities of short-term investments | | 269,001 | | | | 308,000 | |
| Purchases of property and equipment | | (600 | ) | | | (1,097 | ) |
| Capitalized internal-use software development costs | | (7,675 | ) | | | (6,073 | ) |
| Net cash provided by (used in) investing activities | | 123,917 | | | | (69,330 | ) |
| Cash flows from financing activities | | | |
| Principal repayment of debt obligations | | (120,450 | ) | | | — | |
| Repurchase of common stock | | (49,652 | ) | | | — | |
| Proceeds from exercise of stock options | | — | | | | 1,297 | |
| Purchases under employee stock purchase plan | | 702 | | | | 1,137 | |
| Taxes paid related to net share settlement of equity awards | | (8,068 | ) | | | (7,342 | ) |
| Net cash used in by financing activities | | (177,468 | ) | | | (4,908 | ) |
| Effect of exchange rate changes on cash, cash equivalents and restricted cash | | (6,691 | ) | | | 4,246 | |
| Net decrease in cash, cash equivalents and restricted cash | | (24,669 | ) | | | (50,974 | ) |
| | | | |
| Cash, cash equivalents and restricted cash | | | |
| Beginning of period | | 489,200 | | | | 540,174 | |
| End of period | $ | 464,531 | | | $ | 489,200 | |
| Supplemental cash flow data | | | |
| Interest paid | $ | 6,096 | | | $ | 9,086 | |
| Income taxes paid, net of refunds | $ | 1,726 | | | $ | 902 | |
| Noncash investing and financing activities | | | |
| Reduction of right of use asset due to modification or exit | $ | — | | | $ | 3,917 | |
| Operating lease right-of-use assets obtained in exchange for operating lease liabilities | $ | 1,112 | | | $ | — | |
| Purchases of property and equipment, accrued but unpaid | $ | — | | | $ | 30 | |
| | | | | | | | |
| Reconciliation of Net Loss to Adjusted EBITDA and the Calculation of Adjusted EBITDA Margin |
| (in thousands; unaudited) |
| | | | |
| | Three Months Ended December 31, | | Year Ended December 31, |
| | 2024 | | 2023 | | 2024 | | 2023 |
| Net loss(1) | $ | (8,376 | ) | | $ | (937 | ) | | $ | (15,571 | ) | | $ | (26,479 | ) |
| Add: | | | | | | | |
| Depreciation and amortization | | 3,915 | | | | 3,826 | | | | 15,104 | | | | 13,760 | |
| Stock-based compensation | | 10,204 | | | | 13,895 | | | | 49,688 | | | | 55,056 | |
| Interest income | | (4,398 | ) | | | (7,547 | ) | | | (25,243 | ) | | | (27,495 | ) |
| Interest expense | | 1,102 | | | | 2,826 | | | | 8,792 | | | | 11,185 | |
| Employer taxes related to employee equity transactions | | 223 | | | | 140 | | | | 1,112 | | | | 972 | |
| Other (income) expense, net | | 2,962 | | | | (3,565 | ) | | | (930 | ) | | | (335 | ) |
| Income tax provision (benefit) | | 893 | | | | 159 | | | | 2,159 | | | | 1,991 | |
| Adjusted EBITDA | $ | 6,525 | | | $ | 8,797 | | | $ | 35,111 | | | $ | 28,655 | |
| | | | | | | | |
| Net revenue | $ | 76,464 | | | $ | 87,764 | | | $ | 325,068 | | | $ | 326,134 | |
| Adjusted EBITDA margin | | 9 | % | | | 10 | % | | | 11 | % | | | 9 | % |
| (1) Net loss and Adjusted EBITDA includes reduction in force costs totaling $5.6 million in the year ended December 31, 2024, and restructuring costs totaling $16.3 million in the year ended December 31, 2023. |
About Non-GAAP Financial Measures
We believe that the use of Adjusted EBITDA and Adjusted EBITDA margin is helpful to investors in understanding and evaluating results of operations and useful measures for period-to-period comparisons of the company's business performance as they are metrics used by management in assessing the health of the company’s business and operating performance, making operating decisions, and performing strategic planning and annual budgeting. These measures are not prepared in accordance with GAAP and have limitations as an analytical tool, and you should not consider them in isolation or as a substitute for analysis of our results of operations as reported under GAAP. In addition, other companies may not calculate non-GAAP financial measures in the same manner as we calculate them, limiting their usefulness as comparative measures. You are encouraged to evaluate the adjustments and the reasons we consider them appropriate. Some amounts in this press release may not add due to rounding.
Adjusted EBITDA
We calculate Adjusted EBITDA as net income (loss) adjusted to exclude depreciation and amortization, stock-based compensation expense, interest expense, interest income, employer taxes related to employee transactions, other (income) expense net, which consists of foreign exchange rate gains and losses, and income tax provision (benefit). Adjusted EBITDA should not be considered as an alternative to net income (loss) or any other measure of financial performance calculated and presented in accordance with GAAP.
Some of the limitations of Adjusted EBITDA include (i) Adjusted EBITDA does not properly reflect capital spending that occurs off of the income statement or account for future contractual commitments, (ii) although depreciation and amortization are non-cash charges, the underlying assets may need to be replaced and Adjusted EBITDA does not reflect these capital expenditures and (iii) Adjusted EBITDA does not reflect the interest and principal required to service our indebtedness. In evaluating Adjusted EBITDA, you should be aware that in the future we expect to incur expenses similar to the adjustments in this release. Our presentation of Adjusted EBITDA should not be construed as an inference that future results will be unaffected by these expenses or any unusual or non-routine items. When evaluating performance, you should consider Adjusted EBITDA alongside other financial performance measures, including net income (loss) and other GAAP results.
Adjusted EBITDA Margin
Adjusted EBITDA Margin is defined as Adjusted EBITDA divided by net revenue. Because of the limitations described above, you should consider Adjusted EBITDA and Adjusted EBITDA Margin alongside other financial performance measures, including net income (loss), net income (loss) margin, and other GAAP results.
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Contacts
Eventbrite Investor Relations
investors@eventbrite.com
