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Digital disruption hits banking and real estate
Europe's business leaders may recognise the need to evolve to take on the disruptors, but they're not moving quickly enough, experts are warning. · CNBC

Europe's business leaders may recognise the need to evolve to take on the disruptors like Uber and AirBnB, but they're still not moving quickly enough, experts are warning.

"Time and time again we have seen the mighty fall because they didn't pay attention until it was too late," Adam Graham, chair of digital industry association BIMA told CNBC via email.

"Established companies have the ability to change direction quickly. It takes guts and determination but it is essential to surviving in a fast changing market."

"If you don't change with the changes that are happening in the broader environment then you fail," Tarek Nseir, CEO of digital transformation agency TH_NK told CNBC in a phone interview.

Retail banks, for instance, are failing to adjust to disruption by holding onto their expensive branch networks while more and more customers switch to digital banking, according to Nseir.

"It's going to be almost impossible to steer that ship in time to accommodate that disruption," he said. "I suspect that's the position most of these banks will find themselves in."

Some banks have responded by investing in digital disruptors. Spanish banking giant BBVA paid £45million ($64.77million) for a 30 percent stake in Atom Bank, a new bank in the U.K. which is only available through mobile and tablet apps. Customers can open an account by registering online.

"The digital consumer no longer needs the old-fashioned banking model and technology allows us to create a digital proposition that, in my view, betters a traditional retail banking proposition," he added.

John Lyons, PwC's head of retail banking, said that traditional banks are looking critically at the cost of maintaining their branch networks.

"Technology is eroding the case for branches year on year as more people get used to products and services being delivered digitally," he told CNBC via email.

According to Lyons, bank branches won't disappear anytime soon, but will reduce in number each year. In addition, technical solutions are replacing the need for face to face interactions.

"We are seeing rapid growth in the use of video conferencing," Lyons explained. "Artificial Intelligence is supporting more complex services being delivered online."

Nseir's advice for businesses was that leadership teams need to come to an understanding about how things are changing and modernize their core businesses accordingly.

"While people constantly try and measure the upside of transformation programs, what we often find with our customers is no one models the potential downside of not transforming at the pace required," he said.