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Deputy AG Rosenstein calls on Big Tech to protect users

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Deputy Attorney General Rod Rosenstein says tech companies need to keep consumers safe, while also providing a way for police to break through their systems’ encryptions. (Photo: NICHOLAS KAMM/AFP/Getty Images)
Deputy Attorney General Rod Rosenstein says tech companies need to keep consumers safe, while also providing a way for police to break through their systems’ encryptions. (Photo: NICHOLAS KAMM/AFP/Getty Images)

Technology companies need to stop putting profits and growth over the safety and security of their customers. That scolding lesson came from Deputy Attorney General Rod Rosenstein, who spoke at a cybercrime symposium on Thursday at Georgetown University’s Law Center in Washington.

“Technology is advancing at a speed and volume that exceeds the capacity of most people to comprehend the accompanying risks, let alone to protect against them,” Rosenstein said in his speech. “We need technology companies and communications providers to accept responsibility for developing routine business practices that account for all the ways their products may be misused.”

Rosenstein defined that as a two-part obligation: design hardware, software and services for safety above all, then ensure these protective and defensive measures don’t shut out law-enforcement investigators with a search warrant.

The two obligations, depending on your perspective, can cancel each other out. But, as in his prior discussions of maintaining law-enforcement access to encrypted devices and communications systems, Rosenstein did not offer a solution to reconcile those differences.

Plan for the worst

“We must place security on the same footing as novelty and convenience, and design technology accordingly,” Rosenstein said. “Anticipating worst-case scenarios needs to be part of the development process.”

The deputy attorney general cited such cases of avoidable problems as social networks being overrun by foreign disinformation campaigns, denial-of-service attacks launched by hacked “internet of things” gadgets and worldwide outbreaks of ransomware.

Too often, Rosenstein said, competitive pressures and bottom-line considerations drive companies to leave security as the low-order bit.

“Building secure devices requires additional testing and validation—which slows production times — and costs more money,” he warned. “Creating more secure devices risks building a product that will be later to market, costlier and harder to use. That is a fundamental misalignment of economic incentives and security.”

Rosenstein said this focus on convenience often leads companies to neglect public-safety concerns, saying “some communications providers chronically understaff their offices that respond to legal process from law enforcement.”

“Responsible encryption”

With that, the deputy attorney general turned his attention to the strong device encryption that Apple (AAPL) and Google (GOOG, GOOGL) have deployed in their mobile operating systems. Such encryption scrambles all the data on an iPhone or an Android phone unless a user unlocks the handset.