GLEN ALLEN, VA--(Marketwired - Aug 8, 2013) - Decisiv, Inc., the leading provider of Service Relationship Management (SRM) platforms, today announced that significant growth in the number of fleets and service providers using its technology has led to expansion of the company's facilities and its customer support capabilities. Decisiv's new facility, which is double the size of its previous office space, was necessitated by revenue growth of 75 percent and growth in the number of fleets and assets on its SRM platform of over 150 percent.
"With rapid growth we are making an investment in a facility and in the technology that will allow us to continue to meet and exceed the expectations of our customers and partners," said Dick Hyatt, president of Decisiv. "Ramping up service and support facilities to accommodate growth is an important part of our long term commitment to the market. We greatly appreciate the support of our growing customer base of fleets and service providers."
Decisiv's new office location features smart board and other advanced technologies that will allow it to continually exceed customer expectations. A demonstration center, and conference and meeting rooms at the facility, are now available for meeting with customers and partners.
Additionally, a dedicated facility is now in place for FleetWatch, Decisiv's monitoring tool for ensuring timely communication during service events. FleetWatch users receive regular updates and alerts on service event status, cutting Days Out of Service for fleets.
The new Decisiv facility also provides room for continued growth of the company's development, implementation and support staff. In 2012, Decisiv doubled the size of its development team, added sales executives, and expanded the number of truck fleet maintenance and service professional experts in its customer services group.
Decisiv is now located at 10900 Nuckols Road, Suite 300, Glen Allen, Virginia.
About Decisiv, Inc.
Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the leading provider of Service Relationship Management (SRM) and business intelligence solutions for commercial assets. The Decisiv SRM platform incorporates customer preferences and workflow for more effective management of scheduled and unscheduled service events, as well as electronic inspections, while providing anytime, anywhere access to build and repair information, on-board diagnostics, service event documentation and multiparty electronic communications. The cloud-based platform integrates with and leverages IT and business systems within fleets, independent service providers, truck, trailer and component manufacturers and their dealers, third party information services, telematics solutions providers and payment processing services. For commercial assets owners, the Decisiv SRM platform improves uptime by minimizing days out of service and driving improved asset utilization. For service providers and OEMs, the Decisiv SRM platform improves operational efficiencies and customer satisfaction as well as bottom line financial results. Decisiv's SRM platform is already being used by over 750 medium- and heavy-duty transportation and bus fleets, across 900 service providers, managing more than 325,000 assets. For more information, visit www.decisiv.com.