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Data Firm Journera Raises Another $10 Million: Travel Startup Funding This Week
Former Orbitz CEO Jeff Katz now runs Journera, a kind of customer relationship management system for travel companies that shares data to smooth customer experiences
Former Orbitz CEO Jeff Katz now runs Journera, a kind of customer relationship management system for travel companies that shares data to smooth customer experiences

Journera Chief Executive Jeffrey Katz has big news and a bolder prediction to share this week. The news: The closely watched travel data-sharing company raised another $10 million in a Series B-1 round from blue-chip venture capital firms led by B Capital and including new investor Par Capital, Boston Consulting Group and Andreessen Horowitz. That brings the six-year old company’s total venture capital to $30.6 million. The not-quite-promise: Journera will turn profitable in 2023.

“Profitability is on the horizon for us, as soon as next year if we keep costs low,” said Katz, a former chief executive of online travel agency Orbitz. “The market is collapsing, and we just closed a round.”

The Chicago company connects different travel providers, sharing encrypted data about customers to help smooth their journeys, Katz said. Much of its promise is about solving problems that result from things like flights that arrive early or late, alerting hotels and ground transportation companies that their clients’ plans have changed. Data can also be used to offer upgrades and other services, he said.

The idea has intrigued the industry ever since Skift put Journera on its list of travel companies to watch back in 2018. In a way, it plays on the popularity of cloud computing and customer relationship management companies, which help clients in many industries handle data more cheaply and flexibly. They include Amazon.com, whose Amazon Web Services cloud-computing unit Katz credits with helping Journera hold down its own costs. Those stocks soared for years before being hit hard by the decline in technology shares since the fall of 2021.

But Journera has also drawn skepticism from players who argue that airlines and hotels have been wary of sharing data, wondering how a startup would convince them to help Journera build better products than travel agents have offered. And they questioned whether Journera, which touts partnerships with major hotel chains like Marriott, Hyatt and Hilton, had made the inroads among independent hoteliers it will need for growth.

But the Covid pandemic has made once “fat and happy” customers more nimble, and more receptive to new ideas, Katz said, without sharing details of revenue and growth. In particular, he said, hotels are looking to technology to deal with labor shortages caused by the pandemic.

“You see them with more demand growth than they can keep up with,” Katz said. “They’re forced to innovate to keep up.”

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