Crack the Code on Trust: 2025 Marketing Insights for Small Businesses

In This Article:

iStock
iStock
Traveler at the AI bus station waiting for the bus, the AI commute concept.
Traveler at the AI bus station waiting for the bus, the AI commute concept.

NEW YORK, Dec. 17, 2024 (GLOBE NEWSWIRE) -- iStock, a leading e-commerce platform providing premium content to SMBs, SMEs, creatives, and students everywhere, has released its 2025 Marketing Trends Report, packed with practical strategies to help businesses thrive in today’s trust-driven marketplace.

The report comes at a critical time when consumer trust in social media—a key tool for small businesses—is declining. According to iStock’s VisualGPS research platform, 81% of consumers don’t trust social media content, citing concerns over misinformation. However, trust in businesses remains high, with 64% of people favoring businesses over celebrities or influencers, or even politicians, and 58% preferring brands whose values align with their own. For small businesses, this is a powerful opportunity to leverage their local ties and authentic engagement to build stronger connections and outpace larger competitors.

Tomorrow’s Landscape: Trust is Non-Negotiable
Tomorrow’s Landscape: Trust is Non-Negotiable


Dr. Rebecca Swift, Senior Vice President of Creative for iStock, emphasizes the need for a bold shift: “As we enter 2025, trust will define success, and visual content will be a critical tool in forging genuine connections with audiences. For small businesses, the advantage lies not in chasing polished perfection but in creating visuals that feel human, honest, and deeply relevant. By telling real stories and reflecting diverse experiences, small businesses can establish deep, lasting trust with their audiences–proving that it’s not about looking perfect but about feeling real and relatable.”

Here are iStock’s key marketing trends to help SMBs build trust in 2025:

Real Talk: Less Influencer, More Real-User Content

The genuine feel that made influencer content connect with people is disappearing. VisualGPS revealed, 67% of people believe traditional ads are more authentic than sponsored influencer posts. Even if you don’t use influencers, this shift matters. People are tired of content that looks too perfect and want visuals that feel genuine and honest. A few years ago, User-Generated Content (UGC), like selfies and vertical videos, was seen as the most real and authentic. But in 2025, people expect more. This is where Real-User Content (RUC) comes in, a new concept from iStock experts which encourages businesses to move from "generated" content to images and videos that show “real.”

This change is affecting how people interact with visual content, especially on social media. Despite people’s lack of trust, they still find these platforms valuable, 82% of users still go to places like TikTok, Instagram Reels, and YouTube Shorts for video content to learn something new or get inspiration. In other words, people want the benefits of social media, without the negative effects. This shift has also made video-driven social search more popular, where platforms focused on video are no longer just for scrolling —they’ve become places to search and discover. In 2025, to succeed, you need to speak directly to your audience, this approach will always be more effective than a flood of generic posts.